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Manager, Advanced Professional Services

Fastly, Inc.Singapore, Singapore
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Oversee a team of skilled Professional Services Engineers and Architects to ensure customer success. Establish strategic direction and achieve key objectives for the APAC Professional Services team. Foster and maintain relationships with essential stakeholders in Client Services, Sales, Product, and Engineering. Advocate for customer needs internally, including escalations, risks, new opportunities, product features, and technical requirements to maintain and enhance customer relationships. Develop and refine team workflows, SLAs, and processes to enhance efficiency.

About the job

At Fastly, we empower individuals to stay connected with the things they cherish. Our edge cloud platform allows users to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to their end-users as possible — at the edge of the Internet. The platform is built to leverage the capabilities of the modern internet, ensuring it is programmable and supports agile software development. Our esteemed clientele includes leading global brands such as GitHub, Yelp, Paramount, and JetBlue.

Join us in our mission to build a more trustworthy Internet.

Manager, Advanced Professional Services

Fastly seeks an outstanding leader with a strong customer-centric approach to oversee a team of post-sales technical specialists. Our Professional Services team delivers expert-level technical assistance to customers integrating our products into their application frameworks. This involves engaging with cutting-edge technological innovations, understanding them, and leveraging our expertise to optimize their use. Our customer interactions commence with service onboarding, configuration migration, traffic go-live, and training, continuing as we assist clients in integrating our services into their applications to maximize value from Fastly.

As the Manager of Professional Services, you will provide effective leadership to ensure successful customer engagement and retention through the delivery of high-value outcomes. Key responsibilities include driving internal alignment to enhance the customer experience, measuring technical performance, assisting with customer scoping and escalations, delivering feedback and coaching for team development, and formulating operational plans to amplify team impact.

About Fastly, Inc.

Fastly is at the forefront of creating a more reliable Internet by providing innovative edge cloud solutions that empower businesses to deliver exceptional digital experiences. We partner with some of the most recognized names globally to enhance their application performance and user engagement.

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