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Managed Services Engineer - UiPath

RoboyoGuadalajara (Remote)New
Remote Full-time

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Experience Level

Experience

Qualifications

Promptly follow up on tickets and resolve Level 2 issues, ensuring active engagement toward resolution while effectively managing time. Provide clear information in all tickets and update the knowledge base following ticket closure. Utilize your data analytics skills to analyze our clients' automated business processes, proactively identifying and mitigating potential issues before they escalate. Extend, enhance, and customize automation solutions while maintaining regular communication with our clients.

About the job

Roboyo helps organizations use agentic automation to improve how they work. The team partners with well-known brands to bring AI-driven agents into daily operations, products, and services. Roboyo’s global staff includes engineers, consultants, and builders who focus on practical automation that delivers results.

Role overview

This remote Managed Services Engineer position is based in Guadalajara. The role centers on supporting clients and maintaining UiPath automation processes. The engineer will join the Managed Services team and play a key part in troubleshooting issues and making ongoing improvements to automation workflows.

What you will do

  • Work with clients to understand their automation needs and deliver solutions using UiPath
  • Support and maintain UiPath automation processes
  • Analyze technical problems and resolve them as they come up
  • Collaborate with team members to help ensure client satisfaction

Requirements

  • 1-2 years of experience in automation
  • Strong analytical and problem-solving skills
  • Interest in learning and growing in consulting
  • Motivation to work on complex business challenges
  • Dedication to supporting client success

Location

This is a remote position based in Guadalajara.

About Roboyo

Roboyo is at the forefront of Agentic Automation, providing innovative solutions that integrate AI into business processes to enhance efficiency and effectiveness. Our dedicated team of professionals is committed to delivering transformative outcomes for our clients across various industries.

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