Machine Learning Engineer, Supportability

Join Viewline Ventures as a Tech Support Specialist, where you will play a crucial role in ensuring our clients receive top-notch technical assistance. You will be responsible for troubleshooting and resolving a variety of technical issues, guiding customers through step-by-step solutions, and providing exceptional service to enhance user experience. Ideal candidates will have a passion for technology and a commitment to helping others.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

Role overview TouchBistro is looking for a Product Support Technician to join the Customer Success team in Toronto. The main focus of this position is to provide technical support for both hardware and software, assisting customers worldwide as they use TouchBistro products. The goal is to help users solve problems and get the most out of their systems. What you will do Offer helpful, friendly support via phone, email, and chat. Troubleshoot wireless networks, printers, and payment devices, using clear explanations to guide customers. Collaborate with colleagues across departments to resolve customer issues efficiently. Turn each interaction into a positive experience by focusing on solutions and attentive service. Share feedback from customers with the Product and Development teams to support product improvements. Identify opportunities to streamline support processes and suggest ways to improve the customer journey. Consistently meet departmental service level agreements while keeping customer needs in focus. Location This role is based in Toronto, Ontario, Canada.

Role Overview The Customer Support Specialist II at eScribe provides advanced technical support for clients across Canada. This position focuses on resolving complex, escalated issues that require a deeper understanding of the product and its technical environment. What You Will Do Troubleshoot and resolve intricate technical problems that have been escalated from first-line support. Work closely with teams across the company to identify solutions and ensure a smooth customer experience. Advocate for customer needs by sharing feedback and collaborating with Product and Engineering departments. This role is based in Canada and requires strong problem-solving skills, technical expertise, and a collaborative approach to customer support.

Join System Canada Technologies as a Spanish Capital Market FX Functional Support Specialist. In this role, you will provide expert support and guidance in foreign exchange functionalities within our capital markets division. You will play a crucial role in ensuring our clients receive top-notch service and support in their trading operations.

Join our dynamic team at System Canada Technologies as an AS400 Operations and Production Support Specialist. In this role, you will be responsible for providing critical support for our AS400 systems, ensuring smooth operations, and troubleshooting any issues that arise. Your expertise will be essential in maintaining the reliability and efficiency of our production environment.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

As a Senior Developer for Level 2 Support, you will play a crucial role in providing expert technical assistance and solutions to our clients using Tandem systems. Your responsibilities will include troubleshooting complex issues, collaborating with cross-functional teams, and ensuring the seamless operation of our applications and services. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional customer support.

About Us:Zensurance is transforming the landscape of commercial insurance for Canadian businesses with a commitment to simplicity, speed, and accessibility through a digital-first experience.As a frontrunner in the InsurTech sector, we harness cutting-edge technology and profound industry insights to provide customized insurance solutions that empower businesses to flourish.Zensurance has garnered acclaim for its swift growth and significant impact within the industry: Deloitte’s Technology Fast 50 (2023, 2024, 2025) Deloitte’s Technology Fast 500 (2024, 2025) Top Insurance Employers (2022)At Zensurance, we embrace values of ownership, collaboration, and innovation. Our team excels in tackling complex challenges, questioning the norm, and creating a meaningful impact in an industry poised for transformation.If you are eager to contribute to a meaningful mission within a rapidly growing, customer-centric organization, we invite you to connect with us!We are on the lookout for a Tech Lead to join our Renewals team.The Renewals team manages the complete policy renewal process, which includes renewal pricing, rules, and validation. We develop scalable services and tools that automate manual processes, ensuring renewals are precise, transparent, and compliant—while allowing the business to adapt renewal rules safely and efficiently.In the role of Tech Lead, you will leverage your extensive technical expertise to guide the Engineering team's technical strategy, fostering a culture of iterative, independent development and deployment. Your main focus will be on addressing security and scalability challenges, working closely with the Product Manager, Team Lead, Engineers, and Staff Developers to design and implement systems and processes that enable your team to achieve high performance.As a senior member of the team, your ability to articulate your thoughts clearly, engage in complex discussions, manage your time effectively to meet critical deadlines, and mentor fellow team members will be invaluable.

About Maple Maple is a health tech company based in Toronto, Ontario, founded in 2015. The team builds virtual care solutions for patients, physicians, and healthcare providers across Canada. Maple serves a broad range of users, including direct-to-consumer (B2C), employers and private insurers (B2B), and public sector institutions (B2I). Over 2,000 healthcare professionals deliver care to nearly 4 million Canadians through Maple’s platform. The company’s mission centers on improving health and well-being while strengthening the healthcare system. Maple has received recognition such as LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies. Role Overview: Customer Support Coordinator Maple is hiring Customer Support Coordinators to join the Customer Support team in June 2026. This position is based in Toronto, Ontario. Customer Support Coordinators are the first point of contact for patients, providers, and prospective customers. The role involves managing a high volume of live chat and email inquiries, guiding users through the platform, and resolving issues efficiently. Coordinators follow established protocols, use internal tools to address concerns, and escalate complex cases as needed. Success in this role depends on balancing speed, accuracy, and empathy while maintaining a high standard of support. This structured, performance-focused position suits individuals who enjoy problem-solving, communicate clearly, and thrive in an organized environment. It offers a strong entry point into Customer Support and Operations at Maple. Key Responsibilities Respond promptly and accurately to live chat and email inquiries, supporting both patients and providers. Resolve common platform issues by following established workflows and guiding users through solutions. Identify when to escalate more complex issues and route them to the appropriate internal teams. Manage a large volume of inquiries while maintaining attention to detail. Maintain a professional and empathetic tone in every interaction. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What Success Looks Like During the first 90 days, new team members will focus on learning Maple’s support protocols, mastering the platform, and consistently delivering high-quality support across all channels.

As a Tech Operations Engineer I at eqbank in Toronto, the focus is on keeping technical systems running smoothly. This position involves working closely with colleagues across different teams to identify and resolve technical issues as they arise. What you will do Troubleshoot system problems and support daily operations Collaborate with cross-functional teams to address technical challenges Help optimize performance and contribute to improvements in the tech infrastructure Role overview This role centers on supporting and maintaining eqbank's technology environment. The work includes responding to incidents, monitoring systems, and assisting with enhancements to ensure reliable service.

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityJoin a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

We are seeking a skilled Team Foundation Server (TFS) Support Specialist to enhance our DevOps capabilities. Key responsibilities include managing TFS setup and administration, enabling a Continuous Development roadmap, and implementing Continuous Integration, Testing, and Deployment strategies using Team Foundation Server 2012. The ideal candidate will possess a strong technical foundation in TFS, including administrative and development operations related to Build and Release processes.Your core responsibilities will involve:Administering TFS applications, databases, and build layers while ensuring optimal infrastructure performance.Monitoring system performance and conducting capacity planning and system tuning.Preparing and disseminating regular performance metrics and reports on availability, usage, and capacity.To excel in this role, you should have:Proven experience in TFS setup and administration.Hands-on experience with end-to-end DevOps pipelines.Advanced knowledge of Microsoft Team Foundation Server.Strong communication skills to collaborate effectively with team members.Nice to have:Familiarity with Visual Studio Team Services (VSTS).Experience with source control and project management modules.A solid understanding of all components of TFS (Application tier, Data Tier, Client tier).Experience supporting database deployments (SQL Server, Oracle, Sybase).