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Machine Learning Engineer (AI Agents)

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Experience

Qualifications

We are seeking individuals with a strong background in machine learning, particularly in the development of AI systems. Ideal candidates should be proficient in:Machine learning frameworks (e.g., TensorFlow, PyTorch)Large Language Models and their application in AI solutionsProgramming languages such as Python or JavaData analysis and algorithm optimizationCollaborating in a fast-paced, innovative team environmentA passion for AI and a desire to push the boundaries of technology are essential.

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of the contact center. Our innovative platform merges advanced AI with human insight to empower contact centers to unveil customer insights, optimize behavioral practices, automate conversations, and streamline inefficient processes, enabling every team member to enhance their productivity. Founded by alumni of the esteemed Stanford AI Lab, Cresta's co-founder and chairman is Sebastian Thrun, a visionary behind Google X, Waymo, and Udacity. Our leadership team also features CEO Ping Wu, co-founder of Google Contact Center AI and Vertex AI platform, along with Tim Shi, an early member of OpenAI.
 
We invite you to join us on this exciting journey to reshape the workforce with AI. The future of work is unfolding at Cresta.

About the Role:

As part of the AI Agent team at Cresta, you will be tasked with developing cutting-edge AI Agents designed to address real-world challenges for our clients. We focus on leveraging the latest advancements in Large Language Models (LLMs) and AI Agent systems, ensuring our solutions are efficient, secure, and dependable. This position requires hands-on involvement in groundbreaking projects, appealing to innovative and passionate machine learning engineers who can translate research into practical, scalable applications.

Your role as a Machine Learning Engineer will involve transitioning AI Agents from research to tangible applications. Responsibilities include developing and deploying proprietary LLMs, scaling AI solutions, and tackling crucial issues such as evaluation and reliability. While our emphasis is on real-world applications, you will engage with some of the most sophisticated technologies in the GenAI domain.

About Cresta

Cresta is at the forefront of AI innovation, dedicated to enhancing customer conversations and transforming contact center operations. Our team consists of industry pioneers committed to leveraging technology to improve business outcomes and empower teams.

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