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Luxury Concierge Position at The Rocklyn | Brooklyn, NY

Bushburg Properties Inc.Brooklyn , New York, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:High School Diploma or equivalent; additional education in hospitality or related fields is advantageous. Prior experience as a doorman, concierge, or in a customer service position is preferred. Exceptional communication and interpersonal skills. Ability to work flexible hours, including weekends and holidays. Strong problem-solving abilities and capacity to remain composed under pressure. Familiarity with security protocols and emergency response procedures. Physical capability to stand for extended periods and lift packages as necessary. Proficiency in computer applications, including word processing, calendar management, and building management systems. Professional appearance and positive attitude are essential.

About the job

Job Type: Full-Time

Key Responsibilities:

  • Welcome residents and guests with a friendly and professional demeanor.
  • Manage lobby traffic, notifying residents of incoming guests and deliveries.
  • Oversee building access, prioritizing the safety of all inhabitants.
  • Assist residents with packages, deliveries, and various requests.
  • Provide insights about the building and local attractions, including dining and entertainment options.
  • Coordinate with maintenance staff to address maintenance requests promptly.
  • Ensure the lobby and entrance areas are clean and organized.
  • Respond effectively to emergencies following established protocols.
  • Deliver exceptional customer service, handling phone inquiries with professionalism.
  • Maintain tidiness in communal areas and serve a security presence on-site.
  • Document visitor and contractor logs diligently.
  • Monitor security systems for any suspicious activity and coordinate key management.
  • Collaborate with management to fulfill resident requests efficiently.

About Bushburg Properties Inc.

Bushburg Properties Inc. is a premier property management company dedicated to creating outstanding living experiences for residents in Brooklyn and beyond. Our commitment to excellence and hospitality sets us apart as a leader in the industry.

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