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Experience Level
Entry Level
Qualifications
Knowledge and Attributes:Ambitious self-starter with a strong passion for IT. Demonstrated expertise in exercising sound judgment for issue escalation. Methodical approach to resolving tickets. Proven ability to engage with a diverse range of stakeholders. Integrity in delivering exceptional client service and ensuring client retention. Team-oriented individual with meticulous attention to detail and a client-focused mindset. Strong verbal and written communication skills. Able to work in a 24/7 shift structure based on a predefined roster. Familiarity with ITIL concepts. Knowledge of network technologies (WAN, LAN, WLAN), security, cloud services, videoconferencing, or collaboration tools is advantageous. Academic Qualifications and Certifications:Advanced qualification in Technology (Technical Diploma) or equivalent. ITIL v4 foundation certification is mandatory. CompTIA A+ certification is a plus.
About the job
As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests.
Key Responsibilities:
Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.
Employ your knowledge of Managed Services products and processes to effectively address tickets.
Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.
Identify and flag the need for relevant documentation when articles are not available.
Provide timely updates to clients upon request regarding their pending requests or tickets.
Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.
Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.
Exercise sound judgment when escalating issues to higher levels of support.
Maintain a high standard of service quality to ensure client satisfaction.
About Xcellink
Xcellink is dedicated to providing innovative technology solutions and exceptional service to clients across various industries. Join our dynamic team to contribute to our mission of delivering excellence.
About the RoleJane Street is seeking a skilled Data Centre Engineer to join our team in Singapore. In this pivotal role, you will ensure the security and accessibility of our data around the clock. Your responsibilities will encompass hands-on work in our data and colocation centres, as well as strategic process thinking and project management.Your primary focus will be on designing, building, scaling, and maintaining our regional data and colocation centres. You will collaborate with a diverse group of talented professionals across various disciplines at Jane Street to enhance our data environments and proactively mitigate potential issues.As part of an interdisciplinary team that includes our Network, Server, Facilities Engineering, Market Data, and Trading teams, as well as external data centre operators and service providers, you will:Develop deployment plans for new equipment, adhering to data centre best practices.Manage logistical activities across locations, including procurement, shipping, equipment inventory, cabling, and parts management.Install and configure server operating systems in a PXE environment (fundamental Linux knowledge is essential for deploying our network equipment).Install, cable, configure, and troubleshoot various types of network and server equipment.Ensure all data centres maintain the highest standards of security, organization, documentation, safety, cleanliness, and supply management.This role is critical to our daily operations in Singapore and directly influences our remote locations throughout Asia.
As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.
Role: Data Centre Critical Infrastructure EngineerLocation: SingaporeJoin a prestigious organization as a Data Centre Critical Infrastructure Engineer, where you will play a pivotal role in the operation and maintenance of essential facility systems within data centres and office environments. Your expertise will ensure the reliability, safety, and performance of critical infrastructure systems while supporting operational readiness and meeting business requirements.Key Responsibilities:Conduct daily operations and maintenance of critical infrastructure systems, including generators, UPS, DC rectifier systems, STS, fire protection systems, HT/LT electrical systems, ACMV, and building management systems.Execute preventive and corrective maintenance tasks according to scheduled plans and service standards.Oversee and maintain data centre facilities to guarantee high availability, reliability, and operational efficiency.Manage physical and electronic security systems, including card access, CCTV surveillance, and visitor tracking.Assist with customer-related work orders, ensuring timely delivery within committed service timelines.Plan, coordinate, and evaluate tenders, supporting project execution for infrastructure upgrades and expansions.Keep accurate records, maintenance logs, and update M&E, building, and schematic drawings.Perform regular inspections to identify safety hazards or unsafe conditions, implementing corrective actions in compliance with regulations.Support lease management activities, coordinating with landlords, tenants, and internal stakeholders as needed.Collaborate with internal teams, external vendors, contractors, and relevant authorities on facility-related issues.Conduct risk assessments and support risk mitigation strategies across facility operations.Participate in 24/7 standby duties and respond to incidents, faults, and operational challenges as needed.Assist with additional infrastructure and facility-related tasks as assigned by management.
Join Our Team as the Director of Electrical Engineering!We are excited to announce a unique opportunity for a Director of Electrical Engineering specializing in Mission-Critical & Data Centres. Our company, a globally recognized engineering consultancy, is establishing its Singapore office as a strategic hub for Southeast Asia. This is an exceptional chance for a registered Professional Engineer (PE) to lead intricate technical designs and build a new regional practice from the ground up.Key Responsibilities:Engineering Design Delivery: Oversee the comprehensive design of electrical building services, encompassing low and high voltage power distribution, UPS systems, standby generators, and lightning protection.Conduct and review advanced electrical engineering calculations, including short circuit and coordination studies, along with technical specifications.Act as the Qualified Person (QP) for electrical submissions, responsible for signing and stamping drawings as a PEB-registered Professional Engineer.Manage all required statutory submissions to EMA, BCA, SCDF, and SP Group.Lead technical coordination and ensure quality assurance across multi-disciplinary project teams to maintain global standards.Practice & Team Leadership:Mentor junior engineers and contribute significantly to recruiting and developing the future electrical engineering team in Singapore. Help shape internal engineering standards, design guidelines, and QA frameworks for our regional office.Project & Client Engagement:Serve as the lead technical advisor for clients, architects, and regulatory authorities on complex electrical engineering challenges.
Full-time|On-site|Singapore, South West, Singapore
Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.
About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.
Join Turner Townsend as a Senior Project Manager specializing in data centre projects. We are seeking a dynamic and experienced professional who can lead our data centre initiatives and drive success in a fast-paced environment. You will be responsible for managing project timelines, budgets, and stakeholder communications while ensuring the highest standards of quality and performance.
As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.
ncs3 seeks an AI Engineer in Singapore to focus on contact centre solutions. The role involves designing and building AI technologies that enhance customer interactions and streamline business operations. Key Responsibilities Develop and implement AI-driven solutions tailored for contact centre environments Collaborate with cross-functional teams to create algorithms and machine learning models Integrate new AI capabilities into existing systems to ensure seamless operations Apply automation and data analysis techniques to improve customer engagement Role Impact This position plays a direct role in transforming customer service at ncs3. By using automation and data insights, the work will influence how customers interact with the company and help shape future engagement strategies.
About the RoleJoin us at fuku as an accomplished Enterprise Sales Director, where you'll play a pivotal role in propelling revenue growth for our Data Centre (DC) solutions. This position is a pure individual contributor (IC) hunter role, concentrating on acquiring new enterprise clients, unlocking strategic accounts, and fostering enduring partnerships within the data centre ecosystem.This position demands a commercially astute, entrepreneurial leader who possesses a comprehensive understanding of the entire DC landscape—including colocation, cloud, hyperscalers, network providers, and enterprise infrastructure—and can convert this knowledge into actionable business opportunities.
Role overview ncs3 is looking for a Senior AI Engineer based in Singapore to advance contact centre operations. The position centers on developing and deploying artificial intelligence solutions that enhance customer interactions and streamline workflows. What you will do Design, build, and implement AI-driven tools tailored for contact centre settings Collaborate with colleagues to deliver technology that supports improved customer service Apply technical expertise to projects that expand the use of AI within the industry The team Work alongside a group that values collaboration and ongoing improvement. The ncs3 team focuses on using technology to deliver reliable service and encourage innovation in contact centre solutions.
We are seeking a motivated and enthusiastic Junior Cloud Engineer to join our dynamic team at ncs3. In this exciting role, you will support the development and implementation of cloud-based solutions specifically tailored for our Contact Centre operations. You will work closely with experienced engineers and gain hands-on experience in cloud technologies, contributing to innovative projects that drive efficiency and enhance customer experience.
Join our innovative team as a Data Engineer at nascompany, where your expertise will help drive data solutions that empower our business decisions. You will play a critical role in designing, constructing, and maintaining scalable data pipelines and architectures. Collaborate with cross-functional teams to enhance data accessibility and ensure data quality.
As a Call Centre Manager at ncs3, you will lead and inspire a team of customer service representatives to deliver exceptional service experiences. Your role will involve overseeing daily operations, implementing strategies to improve efficiency, and ensuring customer satisfaction is at the forefront of our objectives.
Join Ramboll as a Senior Electrical Engineer and play a pivotal role in designing and specifying electrical systems for data centres and various buildings. Your expertise will encompass a wide range of electrical services, including utility connections, emergency standby generators, static UPS, power distribution, telecommunications systems, Data Centre Infrastructure Management (DCIM) systems, Building Management Systems (BMS), and Emergency Voice Communications Systems (EVCS).Prepare comprehensive documentation, including design calculations and tender drawings.Participate actively in client-consultant, site, and technical meetings.Oversee project management and provide construction supervision.Evaluate contractors' technical submissions for equipment, materials, and drawings.Conduct thorough site inspections of installations.Witness testing and commissioning of equipment and systems.Collaborate closely with the clients' project team and fellow consultants to ensure seamless coordination and detailed project design requirements.Be adaptable and ready to take on additional responsibilities as assigned.
Join RHB Bank Singapore as a Premier Centre Manager, where you will lead and inspire a team to deliver exceptional retail banking services to our valued customers. In this pivotal role, you will oversee operations, drive client engagement, and ensure the highest standards of service excellence are maintained.
Join Asia Pacific & Middle East's (APME) largest and most innovative data centre company!At AirTrunk, we are dedicated to propelling the relentless growth of the region’s digital landscape. Our mission is to redefine hyperscale data centres, providing sustainable solutions that cater to the needs of transformative companies worldwide.Since launching Australia’s first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region with the support of our investors, including Blackstone.Become a vital member of AirTrunk, where innovation meets infrastructure.
Job OverviewJoin Cygnify as a Data Platform Engineer, where you will manage expansive big data platforms within hybrid environments, ensuring seamless analytics and data-driven insights. Collaborate with data engineers, scientists, infrastructure, security, and business teams to uphold data integrity, platform reliability, and operational excellence. This position emphasizes the development, management, and optimization of production-grade data platforms and pipelines with a strong focus on infrastructure, automation, and reliability.Core ResponsibilitiesDesign and manage scalable data platform infrastructure and pipelines across both on-premises and cloud setups.Oversee the complete lifecycle of the platform including architecture, deployment, operations, performance tuning, and reliability engineering.Support data platform clusters and nodes (compute, storage, networking) to ensure high availability and optimal performance levels.Provision and manage cloud data services such as AWS S3 and Redshift.Monitor platform performance, health, and capacity; establish observability, alerting, and operational runbooks to maintain system reliability.Enhance and support ETL/ELT pipelines, ensuring consistent data ingestion, transformation, and delivery.Operate and maintain both on-premises and cloud data storage platforms to ensure durability and scalability.Implement security best practices including IAM, VPC configurations, encryption, backup strategies, and disaster recovery.Ensure adherence to data governance and regulatory mandates (e.g., PDPA) in collaboration with infrastructure and security teams.Work closely with cross-functional teams to align platform capabilities with business and analytical requirements.Create and maintain comprehensive technical documentation covering system architecture, data flows, configurations, and operational procedures.
Join us as a Data Engineer at fuku, a dynamic and rapidly growing global consumer internet platform based in Singapore. This exciting role is focused on enhancing our data engineering capabilities to support millions of users across diverse ecosystems including content, community, e-commerce, and advertising.As we expand our international footprint, data has become a pivotal element for our decision-making and growth strategies. You will play a vital role in architecting a cutting-edge global data platform, crucial for driving user growth and optimizing commercial activities. Your expertise will be essential in designing and scaling robust data warehouse architectures and governance systems, empowering business teams worldwide to leverage data effectively.Key ResponsibilitiesFoundational Data Platform & Common Data Layer: Design, develop, and sustain the foundational data platform and shared data structures. Enhance the performance and stability of data operations across core business domains including community, e-commerce, and advertising.Domain Data Warehousing & Data Products: Collaborate with business units to lead the creation of domain-specific data warehouses. Construct data products and analytical models, providing accurate datasets and services that facilitate strategic decision-making.Data Governance Framework: Establish a comprehensive data governance framework that integrates business needs, metadata management, and technical implementation while consistently optimizing data quality, security, and efficiency.
Are you eager to contribute to the success of Asia Pacific & Middle East's (APME) leading and most innovative data centre provider? Join us at AirTrunk, where technology drives sustainability and innovation.At AirTrunk, we are dedicated to powering the future of digital growth in the region through our state-of-the-art hyperscale data centres. We are committed to redefining what’s possible in the data centre industry, ensuring our solutions meet the demands of the world’s most groundbreaking companies. Sustainability is at the core of our mission, as we strive to deliver exceptional services today and for generations to come.Since the launch of Australia’s first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region, backed by prominent investors including Blackstone. This is just the beginning of our exciting journey.Join the AirTrunk A-Team, where the cloud seamlessly meets the ground.
Mar 19, 2026
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