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Lithuanian Speaking Customer Service Representative - Relocation to Sofia, Bulgaria

Mercier ConsultancyPanevėžys, Panevėžys City Municipality, Lithuania
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluent in Lithuanian and English with exceptional verbal and written communication skills. Prior experience in customer service is preferred. Strong problem-solving abilities paired with a customer-centric mindset. Capability to multitask in a fast-paced environment. Excellent attention to detail and organizational skills. A genuine passion for delivering outstanding customer experiences. Familiarity with CRM systems and customer support software is advantageous.

About the job

Join Mercier Consultancy as a Lithuanian Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your transition. We are seeking passionate individuals who are committed to delivering outstanding customer support to our Lithuanian-speaking clientele.

In this pivotal role, you will serve as the primary contact for our Lithuanian-speaking customers, addressing their inquiries, resolving issues, and ensuring a smooth customer journey. Your contributions will be vital in reinforcing our dedication to customer satisfaction.

Key Responsibilities

  • Deliver exceptional customer service in both Lithuanian and English through diverse communication channels.
  • Professionally manage customer inquiries, issues, and requests with efficiency.
  • Accurately document customer interactions within our CRM system.
  • Collaborate with internal teams to effectively resolve customer challenges.
  • Gather and analyze customer feedback for ongoing improvement.
  • Stay updated on our products and services to assist customers effectively.
  • Engage in training sessions to enhance service knowledge and skills.

About Mercier Consultancy

Mercier Consultancy is a dynamic company dedicated to providing top-notch customer service solutions. We pride ourselves on our commitment to excellence and our ability to nurture talent in our diverse team. Our office in Sofia is a vibrant place to work, offering opportunities for personal and professional growth.

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