About the job
Join Mercier Consultancy as a Lithuanian Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your transition. We are seeking passionate individuals who are committed to delivering outstanding customer support to our Lithuanian-speaking clientele.
In this pivotal role, you will serve as the primary contact for our Lithuanian-speaking customers, addressing their inquiries, resolving issues, and ensuring a smooth customer journey. Your contributions will be vital in reinforcing our dedication to customer satisfaction.
Key Responsibilities
- Deliver exceptional customer service in both Lithuanian and English through diverse communication channels.
- Professionally manage customer inquiries, issues, and requests with efficiency.
- Accurately document customer interactions within our CRM system.
- Collaborate with internal teams to effectively resolve customer challenges.
- Gather and analyze customer feedback for ongoing improvement.
- Stay updated on our products and services to assist customers effectively.
- Engage in training sessions to enhance service knowledge and skills.

