Level 2 Technical Support Specialist

Welo DataNoida, India

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:Strong technical troubleshooting skills with a focus on customer satisfaction. Experience in a technical support role, preferably within the technology sector. Familiarity with AI and machine learning concepts is a plus. Excellent communication skills, both written and verbal. A proactive approach to problem-solving and a knack for working collaboratively within a team.

About the job

ANNOTATION & LABELLING: Including transcription, summarization, image, and video classification and labeling.

ENHANCING LLMs: Engaging in prompt engineering, SFT, RLHF, red teaming, adversarial model training, and model output ranking.

DATA COLLECTION & GENERATION: Covering everything from institutional languages to remote field audio collection.

RELEVANCE & INTENT: Ensuring culturally nuanced evaluation and ranking to train models for search, ads, and LLM output.

As a Technical Support Specialist, you will be the backbone of our support model, providing deep expertise and swift resolution cycles. You will own customer issues from start to finish, ensuring that complex technical challenges are diagnosed swiftly, resolved effectively, and documented for continuous improvement. If you're eager to elevate our clients' data with your practical AI expertise, we want to hear from you!

About Welo Data

Welo Data specializes in providing high-quality, ethically sourced datasets for technology companies, enhancing their AI capabilities with over 25 years of experience. As part of Welocalize, we connect a vast network of AI experts to deliver superior data solutions.

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