Level 2 Product Support Engineer

attain1 seeks a Tririga Tier 2 Support Analyst based in Bengaluru. This position centers on assisting clients who rely on the Tririga platform, ensuring their questions and technical issues are addressed efficiently. Key responsibilities Troubleshoot and resolve technical issues specific to the Tririga platform Respond to complex user questions, offering clear and actionable guidance Contribute to stable and reliable service delivery for clients Who will thrive in this role This role fits professionals who enjoy technology, excel at customer support, and have a knack for solving problems while helping users succeed.

Join Armis, a leader in cyber exposure management and security, dedicated to safeguarding the entire attack surface and managing an organization’s cyber risk exposure in real time. In an increasingly dynamic and perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage their critical assets from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the security of vital infrastructure and the safety of society 24/7.Headquartered in California, Armis is a privately held company at the forefront of the cybersecurity market.Location: This is a hybrid position based in Bengaluru, India, requiring in-office presence at least 2 days a week.As a pivotal member of the Armis family, you will work alongside passionate individuals on a mission to enable large organizations to harness the latest connected devices without the threat of cyber attacks. Armis leads the charge with its agentless device security platform, expertly designed to protect unmanaged and IoT devices through passive, real-time asset inventory, risk management, and threat detection & response solutions that prevent cyber disruptions.The Technical Support Team is crucial in ensuring that our clients leverage Armis products effectively. Supporting our customers to resolve challenging technical security issues is essential to achieving our mission. Our technical support team works collaboratively with Operations, R&D teams, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and continuous support for our customers.Your Role:As a Tier 2 Technical Support Engineer, you will provide second-level support focused on English-speaking global customers. You will become a key knowledge resource for our expanding customer base, addressing and resolving critical technical issues. Your innovative solutions and proactive approach will foster a memorable experience for our customers.In your daily responsibilities, you will take ownership of customer cases, troubleshooting and resolving their issues to ensure they maximize our products' value. You will engage in projects within various teams to create a significant company-wide impact.

Valtech seeks a Level 2 Support Specialist for its Bengaluru office. This role centers on technical support for clients, focusing on escalated issues that require careful investigation and timely resolution. The work contributes directly to client satisfaction and the overall quality of service delivery. Key responsibilities Troubleshoot technical problems that demand detailed analysis Offer solutions and clear guidance to clients dealing with complex issues Collaborate with internal teams to resolve incidents quickly and effectively Keep clients informed throughout the support process, ensuring transparent communication Location This position is located in Bengaluru.

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

Join Rubrik as a Channel Operations Support Analyst, where you will play a pivotal role in supporting our dynamic channel operations. You will be responsible for ensuring smooth processes, collaborating with various teams, and providing top-notch support to our partners. This position offers an exciting opportunity to work in a fast-paced environment and contribute to the growth of our channel ecosystem.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

As a Tier 1 Security Operations Center (SOC) Analyst, you will be an integral part of our front-line defense against cyber threats. Your primary responsibilities will include continuous monitoring, initial incident investigation, and swift response to security alerts and incidents. Acting as the first point of contact, you will detect suspicious activities, escalate potential threats, and ensure our digital environment remains secure.We are looking for candidates with a solid understanding of security threats, incident detection technologies, and investigation methodologies. The ideal candidate should be adaptable, willing to work in 24/7 shifts, and eager to learn about emerging security tools and techniques.Key Responsibilities:Continuously monitor SOAR, SIEM, IDS/IPS, endpoint, and network security tools for alerts and anomalies.Conduct triage of incoming security events to evaluate severity, scope, and potential impact.Investigate security alerts to distinguish between false positives and real threats.Document findings meticulously and escalate incidents following established SOC protocols.Initiate containment measures for confirmed incidents, such as isolating endpoints and disabling accounts.Assist in vulnerability and patch management activities by monitoring for unpatched systems.Stay informed about current threats and common attack techniques, including phishing, malware, and brute force attacks.Contribute to incident reports and conduct post-incident reviews.Utilize SOAR platforms to automate detection and response processes wherever possible.

Join our dynamic team as a Dot Net Production Support Analyst. In this role, you will be instrumental in maintaining and supporting .NET applications, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and contribute to the overall success of our IT projects.

Join our dynamic team as a Customer Support Specialist IV-2, where you'll play a critical role in delivering exceptional support to our clients. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction with our innovative solutions.

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Support Analyst. In this pivotal role, you will provide top-notch technical support to our clients, troubleshoot issues, and ensure a seamless user experience. This is a fantastic opportunity for those looking to grow their careers in a fast-paced environment.

Join our dynamic kitchen team as an Assistant Chef / Commi 2, where your culinary skills will shine in a fast-paced environment. You will leverage your expertise in a la carte cooking, mastering meat temperatures and presentation to deliver dishes that meet our high standards.Utilize your knowledge of a la carte cooking to produce high-quality meals that adhere to menu specifications.Efficiently prepare all orders from service staff, ensuring timely and accurate cooking.Ensure that food is presented at its best when it leaves the kitchen.Assist in meal service preparations, including sauces, soups, and other daily menu items.Employ standard food preparation techniques for all food products.Become familiar with menus, recipes, and presentation techniques.Maintain proper food storage practices, ensuring all items are stored correctly and at safe temperatures.Prepare food for other kitchen departments and for the upcoming shift, as directed by your Supervisor.Keep your work area, including counters, utensils, and equipment, clean and sanitary in compliance with health regulations.In the absence of the Supervisor, take responsibility for assigned employees, delegating tasks and ensuring performance standards are met.Report to work on time and in uniform, adhering to company policies.Follow safety and security policies, reporting any incidents or unsafe situations to management, and complete necessary safety training.Perform other duties as assigned.

Join our dynamic culinary team as a Commis 2, where you will play a crucial role in delivering exceptional dining experiences. You will assist in the preparation of high-quality dishes under the guidance of experienced chefs, ensuring adherence to safety and hygiene standards.Key Responsibilities:Assist in the preparation and presentation of food items.Maintain cleanliness and organization in kitchen areas.Support chefs with menu planning and food preparation.Learn various cooking techniques and skills under the supervision of senior kitchen staff.

Laundryheap seeks a Data Analyst based in Bengaluru, Karnataka, India. The role centers on transforming company data into actionable insights that inform decisions throughout the organization. Key responsibilities Examine large and complex datasets to uncover trends and patterns Create reports that align with business objectives Collaborate with teams across departments to support data-informed decision making

As a Backup Analyst, you will play a crucial role in managing backup operations at various levels (1/2/3) using Arc Serve. Your responsibilities will include:Executing incident management through Cornerstone or comparable tools.Overseeing the administration of backups across multiple locations.Diagnosing and resolving technical issues within backup environments utilizing the specified tools and technologies.Assessing and analyzing backup reports and performance metrics to ensure optimal operation.Generating detailed reports and distributing them to relevant stakeholders.

About Laundryheap Laundryheap is an award-winning startup transforming the laundry and dry cleaning sector. With operations in 14 countries and ongoing expansion in Europe, Asia, and North America, Laundryheap delivers clean clothes within 24 hours, making it one of the industry's fastest services. Role Overview: Chat Support Associate - Logistics Based in Bengaluru, Karnataka, this role reports to the Regional Lead. The Chat Support Associate helps ensure smooth logistics operations, supports driver onboarding, manages live delivery logistics, and addresses real-time challenges as they arise. Main Responsibilities Driver Onboarding & Recruitment Conduct outbound calls and video sessions to guide prospective drivers through onboarding and documentation. Assess driver readiness and confirm compliance with company policies and onboarding standards. Coordinate background checks, training sessions, and driver account activation. Keep stakeholders updated on onboarding progress. Planning Operations & Route Management Monitor real-time delivery operations to ensure efficient route execution and timely order completion. Provide live support to drivers via chat, calls, or internal tools during their shifts. Optimize route plans for efficiency. Identify and resolve on-route issues such as delays, misrouted items, or emergencies. Driver Support & Performance Respond to inbound driver questions about payments, feedback, scheduling, and general support. Document driver interactions, escalate unresolved issues, and follow up to ensure resolution. Monitor driver coverage to meet live demand across multiple time zones. Operations & Project Support Support team objectives by initiating or contributing to projects that improve operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance issues to maintain SLA compliance. Work with teams in the UK, US, and Singapore to support cross-regional operations.