About the job
We are seeking a skilled Level 2 Network Firewall Engineer to play a pivotal role in managing and supporting the firewall and broader network infrastructure within public healthcare environments. This position entails collaboration with Level 1 engineers and other Level 2/3 teams to ensure secure, stable, and efficient network operations across various locations.
Key Responsibilities:
- Deliver Level 2 support for firewall and intrusion prevention systems (IPS), including setup, rule management, monitoring, and troubleshooting.
- Work in unison with cross-functional teams to manage network and security devices deployed across multiple healthcare campuses.
- Maintain and optimize firewall configurations and policies in accordance with security standards.
- Respond to security incidents in partnership with the security operations team, conducting root cause analysis and remediation.
- Support core network infrastructure, including routers, switches, and wireless controllers.
- Engage in change management processes and assist in root cause analysis for network or security-related issues.
- Ensure compliance with SLAs and contribute to regular performance and incident reporting using ITSM/ITOM tools.
- Take part in capacity planning and system optimization efforts for firewall and network components.
- Maintain comprehensive documentation for configurations, troubleshooting procedures, and network policies.

