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Level 2 Network Firewall Engineer

XcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Must-Have:Diploma or degree in IT, Computer Science, or a related field.3 to 5 years of hands-on experience in firewall administration and enterprise network support. Proficient in firewall platforms such as Palo Alto, Fortinet, or Cisco ASA/Firepower. Thorough understanding of key network protocols (TCP/IP, VLANs, VPNs, BGP, OSPF). Experience with intrusion detection/prevention systems and network security monitoring tools. Familiarity with ITSM/ITOM platforms for ticketing, incident, and change management. Able to work across multiple sites while supporting both onsite and remote environments. Excellent problem-solving, troubleshooting, and analytical skills. Preferred:Certifications such as CCNP Security, Fortinet NSE, or Palo Alto PCNSE. Experience in healthcare IT or large enterprise environments. Knowledge of vulnerability scanning and remediation processes.

About the job

We are seeking a skilled Level 2 Network Firewall Engineer to play a pivotal role in managing and supporting the firewall and broader network infrastructure within public healthcare environments. This position entails collaboration with Level 1 engineers and other Level 2/3 teams to ensure secure, stable, and efficient network operations across various locations.

Key Responsibilities:

  • Deliver Level 2 support for firewall and intrusion prevention systems (IPS), including setup, rule management, monitoring, and troubleshooting.
  • Work in unison with cross-functional teams to manage network and security devices deployed across multiple healthcare campuses.
  • Maintain and optimize firewall configurations and policies in accordance with security standards.
  • Respond to security incidents in partnership with the security operations team, conducting root cause analysis and remediation.
  • Support core network infrastructure, including routers, switches, and wireless controllers.
  • Engage in change management processes and assist in root cause analysis for network or security-related issues.
  • Ensure compliance with SLAs and contribute to regular performance and incident reporting using ITSM/ITOM tools.
  • Take part in capacity planning and system optimization efforts for firewall and network components.
  • Maintain comprehensive documentation for configurations, troubleshooting procedures, and network policies.

About Xcellink

Xcellink is a leading provider of IT solutions, specializing in advanced technology services tailored to the healthcare sector. We are committed to delivering secure and efficient network infrastructures that enhance patient care and operational efficiency.

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