Level 1 Technical Support Engineer

Join Samsara as a Technical Support Engineer specializing in mobile applications and regulatory compliance. In this remote role, you will be pivotal in assisting our clients with technical inquiries related to our mobile solutions, ensuring they meet compliance standards.Your responsibilities will include troubleshooting issues, providing exceptional customer support, and collaborating with cross-functional teams to enhance our mobile offerings. This position is perfect for individuals with a passion for technology and a commitment to client success.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

At NOVACARD , we are on a mission to transform the way individuals utilize credit. As the pioneers of the first interest-free and no-annual-fee credit card in Mexico, we aim to simplify personal finance management and provide users with total control through our innovative mobile application. With NOVACARD, users can access up to $200,000 MXN in credit, utilize it as needed, and manage their finances digitally in just under 5 minutes. Our goal is to empower individuals to make informed financial choices by providing the flexibility, transparency, and freedom required to achieve their aspirations. Simple finances, big goals.Role Overview:We are seeking a dedicated Level 2 Application Support Engineer to maintain the stability and performance of our critical business applications. In this role, you will investigate incidents, analyze system behavior, and resolve complex technical challenges. Collaboration with cross-functional teams is key to identifying root causes and enhancing support processes, making strong analytical skills, proficient SQL knowledge, and effective communication in English essential in a production environment.Key Responsibilities:Delivering second-line technical support for company applications (L2)Monitoring system performance and uptimeLogging incoming tickets and conducting initial analysesAddressing incidents and service requests pertaining to company applicationsWorking alongside engineers and specialists from various teams to resolve issuesEngaging in the incident management processDocumenting solutions and updating support documentation

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Role Overview icorp seeks an On-Site Technical Support Engineer in San José Iturbide, Guanajuato. This position focuses on supporting users both in person and remotely, with a strong emphasis on telephony and network services. The work helps keep business operations running smoothly by maintaining equipment, applications, and network access. Main Responsibilities Assist users with technical issues related to telephony and network services Maintain operational equipment and business applications Ensure reliable access to network infrastructure Support business continuity and competitiveness through technical solutions Schedule and Availability Working hours: Monday to Friday, 8:00 AM to 5:45 PM Weekend shifts: Must be available to work weekends as needed Work Location Street: Av. Bicentenario Neighborhood: La Cantera City: San José Iturbide, Guanajuato, Mexico

Join our dynamic team!We are dedicated to efficiently addressing the technological and human talent needs of institutions that require our expertise.Position: Deskside and Smart Hands SupportLanguages Required: Advanced Spanish and EnglishSchedule: Monday to Friday - 8 AM to 5 PMLocation: Blvd. Manuel Ávila Camacho - Mexico CDMX

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join Our Team as a Technical Support Engineer!Are you passionate about solving problems and assisting others with technology? Become a part of our dynamic and growing operation!Location: Parque Industrial SaltilloSchedule: Monday to Friday from 6:00 a.m. to 3:30 p.m.Salary: $16,000 to $19,000 monthly + performance bonus of up to $3,000Your ResponsibilitiesProvide on-site technical support to users (hardware, software, and network issues).Diagnose and resolve incidents promptly, adhering to service level agreements (SLAs).Install, configure, and maintain computers and printers.Conduct preventive maintenance (cleaning, updates, backups).Coordinate spare parts, vendors, and technical visits as needed.Train and guide users for effective use of technological tools.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join Storyblok, a leading headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our solution facilitates the delivery of structured and consistent content across various platforms including websites, applications, and AI search functionalities.Marketers benefit from a visual editor equipped with reusable components, in-context previews, and efficient workflows, allowing for rapid launches while maintaining brand integrity. Developers have the flexibility to utilize their preferred frameworks, with seamless integrations through our API-first architecture. This unified approach provides brands with a reliable source of truth for accurate, adaptable, and measurable content.Renowned brands like Virgin Media O2, Oatly, and TomTom leverage Storyblok to amplify their market impact. Experience the transformative power of Joyful Headless™.WHAT WE OFFER YOUBy joining our dynamic team, you will be part of a company that values innovation and collaboration. Enjoy these benefits:Monthly remote work stipend to cover home internet and electricity costs, alongside an initial home office equipment package (laptop, keyboard, monitor, etc.)Post-onboarding home office equipment upgrade or a membership to a local co-working spaceSick leave benefits, parental leave, and 25 days of annual leave plus local national holidaysPersonal development fund for courses, books, conferences, and materialsParticipation in the Virtual Stock Option Plan (VSOP)Annual international team-building trips, along with quarterly and monthly online meet-upsFlexible work schedules that promote a healthy work-life balance in a fully remote environmentJoin an international team that values fun while working hard to achieve common goals.

icorp seeks an On-Site Technical Support Engineer for its Mexicali location in Colonia Ignacio Allende. This position suits recent IT graduates or those with direct user support experience. The role centers on providing technical assistance in a professional environment, offering practical exposure to troubleshooting and user support tasks on site. Schedule Work hours are Monday through Friday, from 8:00 am to 6:00 pm. Requirements Recent graduate in IT or related field, or prior experience in direct user support Willingness to work on site in Mexicali, Baja California Benefits Legal benefits Base salary Quarterly bonus Certification opportunities

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Join our dynamic team at inetum2 as a Project Manager / Scrum Master specializing in mobile applications. You will lead projects from inception to completion, ensuring timely delivery and adherence to quality standards. Your expertise in Agile methodologies will drive team collaboration, encourage innovation, and facilitate stakeholder engagement.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.