Level 1 Support / Webmaster at AvePoint | Singapore

Building a Secure Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, earning the trust of over 21,000 clients across the globe to elevate their digital workspace on major platforms such as Microsoft, Google, and Salesforce. Our expansive partner network includes over 3,500 managed service providers and resellers, with our innovative solutions available in over 100 cloud marketplaces. For more details, please visit www.avepoint.com. At AvePoint, we prioritize the growth and development of our team members. Our culture, rooted in agility, passion, and collaboration, empowers you to take charge of your career, make meaningful contributions, and realize your potential. Discover the possibilities that await you with us! Position Overview: SharePoint Support Engineer We are on the lookout for a talented and motivated Support Engineer with specialized knowledge in SharePoint to become a valued member of our vibrant team. In this crucial role, you will play a key part in maintaining, enhancing, and supporting our SharePoint environments to ensure the seamless operation of our business processes. Core Responsibilities: Deliver comprehensive support for SharePoint environments, ensuring prompt resolution of inquiries and issues. Utilize PowerShell scripting for system improvements and automation tasks. Mentor team members through knowledge sharing to promote continuous learning and development. Oversee production incidents and manage problem resolution for SharePoint-related challenges. Execute data analysis on large datasets to support business performance metrics. Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, encompassing both frontend and backend functionalities. Collaborate with cross-departmental teams, IT infrastructure, and Microsoft to tackle SharePoint-related issues and requirements. Design, plan, and implement data migration strategies from legacy SharePoint systems to SharePoint 2019/Online.

Join our dynamic team at AvePoint as an IT/ERP Support Engineer, where you will play a pivotal role in enhancing our ERP systems and providing top-notch support. Your expertise in ASP.Net, SQL programming, and ERP software will directly contribute to our success in delivering exceptional services to our clients.Key Responsibilities:Develop and maintain web applications using ASP.Net (C#) and Crystal Reports.Understand and manage manufacturing ERP software workflows.Write and optimize SQL procedures for database management.Administer and manage VMware environments.Perform troubleshooting on Windows-based systems.Apply networking knowledge in Windows environments.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.

Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.

Join AvePoint in Shaping the Future!AvePoint stands as a premier global authority in data management and governance, with over 21,000 customers entrusting us to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. For more insights, visit www.avepoint.com.At AvePoint, we prioritize the growth of our team members. Our culture, characterized by agility, passion, and collaboration, empowers you to define your career path, make a meaningful impact, and take charge of your future. Explore how you can unlock your full potential with us!Your Role: Salesforce Engineer (COTS)As a Salesforce Engineer, your skills in Salesforce development and application maintenance will play a crucial role in delivering cutting-edge digital solutions. This position involves working with Commercial Off-The-Shelf (COTS) systems, ensuring the smooth deployment, maintenance, and enhancement of Salesforce-based applications in alignment with our organizational objectives.Key ResponsibilitiesCollaborate with various stakeholders to customize Salesforce applications according to business needs.Oversee the full lifecycle of Salesforce solutions, encompassing development, testing, deployment, and ongoing maintenance.Diagnose and rectify application issues to ensure optimal performance and availability.Establish and maintain integrations between Salesforce and other enterprise systems.Assess and recommend tools, modules, and features to boost Salesforce functionality.Uphold compliance with best practices, security policies, and organizational guidelines related to Salesforce implementation.Offer technical support, training, and documentation to stakeholders using Salesforce applications.

Join Our Team as a Business AnalystAvePoint is at the forefront of data security, governance, and resilience, offering innovative solutions that empower organizations to collaborate securely and effectively. With over 25,000 customers globally, our AvePoint Confidence Platform ensures optimal data management across Microsoft, Google, Salesforce, and various collaboration platforms. As part of our extensive global channel partner program, we collaborate with around 5,000 managed service providers, resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.Role OverviewWe are in search of a dedicated Business Analyst experienced in SharePoint implementation to enhance our Client Services team. In this pivotal role, you will collaborate with business users, technical consultants, and project teams to analyze collaboration and document management requirements, gather essential insights, and facilitate the efficient delivery of SharePoint and Microsoft 365 solutions. Your expertise will be crucial in transforming business processes into scalable digital workplace solutions.Key ResponsibilitiesThe Business Analyst will assess existing business processes and collaboration platforms, develop As-Is and To-Be workflows, and ensure that requirements are thoroughly defined throughout the project lifecycle.

Empower Your Future with AvePointAvePoint stands at the forefront of global data management and governance, serving over 21,000 clients worldwide and enhancing digital collaboration across platforms such as Microsoft, Google, and Salesforce. Our extensive partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. To discover more, visit www.avepoint.com.We prioritize our team members, fostering a culture characterized by agility, passion, and collaboration. Join us and take charge of your career while making a meaningful impact!

AvePoint is hiring a Senior Software Engineer based in Singapore. This position centers on leading important projects while shaping technical direction for both immediate needs and the broader ministry ecosystem. The role involves balancing hands-on delivery with building solutions that other teams can reuse, all while navigating technical trade-offs and helping set patterns for success across the organization. Strategic Technical Delivery Independently lead and deliver high-priority projects, ensuring quality and meeting deadlines with minimal oversight. Make technical decisions that consider timelines, scope, budget, and long-term sustainability. Oversee modernization efforts involving legacy technologies, including Java, Appian, OutSystems, Pega Cloud, and Microsoft Dynamics. Proactively identify and manage technical dependencies, keeping stakeholders informed about constraints and their potential impact on schedules. Contributing Across the Ministry Design reusable frameworks, patterns, and infrastructure for multiple ministry systems. Document architectural choices, implementation patterns, and lessons learned to support knowledge sharing. Participate in shared technical goals and continuous improvement initiatives throughout the ministry. Mentor engineers through code reviews, technical guidance, and helping establish best practices. Managing Trade-offs and Decision Making Evaluate when to build custom solutions versus leveraging existing platforms, considering data sovereignty, operational complexity, and organizational constraints. Balance urgent project goals with the need to create sustainable infrastructure for future work. Navigate competing priorities between ideal solutions and practical approaches that address both current and future needs. Identify and communicate the impact of technical debt, making informed decisions about how and when to address it.

Join AvePoint and Secure the Future!AvePoint stands as a global front-runner in data management and governance, serving over 21,000 clients worldwide. Our innovative solutions empower digital workplaces across major platforms such as Microsoft, Google, and Salesforce, and are featured in over 100 cloud marketplaces. Join our community of over 3,500 channel partners, including managed service providers and systems integrators, and explore the possibilities at www.avepoint.com.At AvePoint, we prioritize our people. Our dynamic culture fosters agility, passion, and teamwork, enabling you to influence your career trajectory, make a meaningful impact, and own your professional journey. Discover how you can unlock your potential with us!About the PositionWe are on the lookout for a skilled IT Help Desk Technician to deliver swift and effective technical support for computer systems. The successful candidate will exhibit exceptional technical expertise and possess strong communication skills to diagnose issues and articulate solutions clearly. A customer-focused approach and patience in handling challenging situations are essential.Key Responsibilities1. Technical Support and TroubleshootingAct as the primary point of contact for clients seeking technical support via phone or email.Deliver first-line support to new employees during their onboarding phase.Quickly identify and resolve IT-related issues to minimize disruptions.Conduct remote troubleshooting utilizing diagnostic techniques and strategic questioning.Evaluate the best solutions based on customer-reported issues.Collaborate with the IT support team for escalations and tracking of complex problems.Regularly follow up with clients, updating them on the status of their inquiries.2. Employee OnboardingOversee the IT onboarding process for new hires.Coordinate with HR and departmental managers to organize onboarding sessions.Ensure new hires have the required hardware, software, and access to systems prior to their start date.Conduct introductory IT orientation sessions to familiarize new employees with the company’s technological infrastructure, policies, and procedures.Identify and implement improvements in the onboarding and training programs to enhance efficiency and effectiveness.

Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.

About AvePoint:AvePoint is a global pioneer in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplace across Microsoft, Google, Salesforce, and other collaborative environments. Our extensive global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To discover more, please visit www.avepoint.com.At AvePoint, we prioritize investing in our people. Our culture thrives on agility, passion, and teamwork, empowering you to develop your career, make a significant impact, and shape your future. Unleash your potential with us!About the Role:We are on the lookout for a highly skilled and experienced Big Data Engineer to become part of our dynamic team. The ideal candidate should possess a minimum of 4 years of experience managing data engineering tasks in a big data environment, such as Cloudera Data Platform, with an overall experience range of 4 to 10 years. We prefer candidates with a background as a Consultant or Senior Consultant. The successful candidate will be tasked with designing, developing, and maintaining data ingestion and processing jobs in line with business requirements, as well as integrating data sets for seamless access by users.

Shape the Future with AvePoint AvePoint is a premier global innovator in data management and governance, serving over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and various other collaboration platforms. Our extensive global channel partner program boasts over 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Explore more at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our dynamic culture, driven by agility, passion, and teamwork, empowers you to carve out your career path, make a significant impact, and take ownership of your future. Join us and discover how you can unlock your potential! About the Role: Are you a driven Full-Stack Engineer passionate about crafting exceptional software applications? Become a part of our team to design, develop, and deliver innovative solutions that leave our customers delighted. We are looking for candidates who take pride in their software craftsmanship, embrace agile methodologies, and thrive in a collaborative environment.

Join AvePoint and Secure the Future! AvePoint stands at the forefront of data management and governance, serving over 21,000 customers globally to elevate their digital workplaces across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program comprises over 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions available in more than 100 cloud marketplaces. Explore more at www.avepoint.com. At AvePoint, we prioritize our people. Our vibrant culture, characterized by agility, passion, and collaboration, empowers you to shape your career, make impactful contributions, and take charge of your future. Discover the potential within you with us! Position Overview As a Software Quality Engineer, you will play a pivotal role in guaranteeing the quality and reliability of our software solutions. Collaborating with the Product Owner, Business Analyst, and other key stakeholders, you will create detailed test strategies, automate testing processes, and foster enhancements in agile testing methodologies. Primary Responsibilities: Collaborate with Product Owner and Business Analyst to define user story acceptance criteria. Analyze complex software systems and formulate comprehensive testing strategies. Research emerging technologies and develop advanced test automation frameworks. Design and maintain test suites, encompassing test scenarios and test cases. Execute time-boxed exploratory testing and enhance smoke test suites within the CI environment. Oversee the regression test suite in QA nightly builds. Lead system integration testing and manage user acceptance testing activities. Oversee the defect lifecycle, test artifacts, and maintain the repository. Champion continuous improvements in agile testing tools and practices. Assume a secondary role as an Application Performance Engineer or Application Security Engineer as needed. Qualifications and Skills Required: At least 3 years of experience in exploratory testing and regression test automation. Proficiency in modern web application development using React, Next.js, TypeScript, and Kotlin/Java. Experience in developing CI/CD pipelines and application deployment utilizing cloud services like AWS. Prior experience with database migrations is a plus. Familiarity with Agile/SCRUM methodologies is advantageous.

Overview Are you ready to leverage your technical acumen and customer engagement skills in an exciting tech environment? This role presents a unique opportunity for you to thrive as a pre-sales consultant, working with cutting-edge software solutions. We will equip you with ongoing training and mentorship to ensure your success as a sales engineer. What Will You Be Doing? In this pivotal role, you will collaborate with our sales executives as the primary technical authority throughout the pre-sales process. Your consultative approach will be essential in closing new business by providing product demonstrations and comprehensive pre-sales support to both prospective and returning clients. Your Responsibilities Will Include: Delivering engaging presentations and product demonstrations tailored to the specific needs of customers, both remotely and in-person. Engaging with potential clients to facilitate their evaluation and selection process. Creating customized environments as Proof of Concept during the sales cycle, showcasing product capabilities aligned with customer goals. Contributing to proposal writing in response to RFIs/RFPs, illustrating how AvePoint solutions meet customer needs and deliver substantial ROI. Acting as the voice of the customer, liaising with AvePoint's product management and development teams. Assisting the sales team in identifying and understanding customer business objectives to align Microsoft and AvePoint technologies effectively. Cultivating relationships with key business and technical advocates within customer organizations to drive long-term adoption of Microsoft and AvePoint solutions. Helping clients envision how AvePoint can enhance their operational efficiency and agility. Supporting AvePoint's Partner and Marketing teams in their field initiatives. Are You the Right Fit? We seek individuals who prioritize agility, passion, and collaboration; those who are eager to contribute innovative ideas and aspire to grow their careers. Bring your skills and passion to enhance the experiences of our customers, partners, and team.

About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.

Business Analyst Position Overview As a pivotal member of our team at AvePoint, you will play a crucial role in shaping the digital transformation of internal processes and products at MAS. Your primary responsibility will be to gather, analyze, validate, specify, verify, and manage the diverse business requirements across various products. Key Responsibilities Oversee the Business Requirements and Functional Solution aspects, defining the problem scope and developing business cases to address identified challenges. Document user requirements and user stories, evaluate alternatives, and recommend optimal solutions tailored to our needs. Conduct thorough business analysis. Business Analysis Planning and Monitoring: Identify stakeholders and methodologies to effectively manage, track, and trace requirements. Enterprise Analysis: Clarify business needs, define solution scope, and create compelling business cases. Elicitation: Explore, identify, and document business needs comprehensively. Requirements Analysis: Assess current states, analyze stakeholders' stated requirements, and elaborate on them to define business needs accurately. Solution Assessment and Validation: Evaluate alternatives to identify the best-fit solutions, recognize gaps, and suggest necessary adjustments. Assess deployed solutions to confirm they meet original needs effectively. Utilize Agile methodologies and principles to enhance project delivery, emphasizing continuous improvement and cross-functional collaboration. Review and assess testing scenarios, test cases, and reports to ensure comprehensive test coverage and effective execution. Manage conflicts, issues, and changes to keep stakeholders and the project team aligned on solution scope while effectively communicating expectations. Facilitate collaboration and coordination between internal MAS teams and third-party teams as needed. Work closely with third-party vendors to monitor and assess progress on key delivery and payment milestones, ensuring compliance with service levels outlined in contractual agreements. Coordinate review and sign-off processes with internal MAS teams to ensure alignment. Perform tasks as assigned by the Program Manager/Program Directors.

Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!