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Learning Operations Manager for Enterprise Learning | Onsite in UAE

InfoPro LearningDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in learning operations management or a related field. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to manage multiple tasks and adapt to changing priorities quickly. Experience in team leadership and development.

About the job

Learning Operations Manager for Enterprise Learning | Onsite in UAE

About the Role

We are seeking a dynamic and driven Learning Operations Manager to spearhead the daily operations of a comprehensive enterprise learning program across various locations in the UAE. This pivotal role ensures the smooth execution of scheduling, administration, contractor management, and communication, fostering a seamless learning experience.

In this hands-on leadership position, you will oversee a distributed operations function responsible for high-volume training activities, ensuring service quality, operational efficiency, and adherence to client standards. The ideal candidate thrives in fast-paced, complex environments and excels at establishing structure and clarity to large-scale operations.

Your Key Responsibilities

Operational Leadership

  • Direct the end-to-end learning operations across multiple sites, guaranteeing consistent and high-quality administrative support.

  • Develop and uphold operational standards, processes, and service level expectations.

  • Implement continuous improvement initiatives to enhance efficiency and scalability.

Multi-Site Scheduling & Coordination

  • Manage training schedules across Jebel Ali, Al Taweelah, and other locations.

  • Balance capacity, learner demand, and operational limitations across sites.

  • Resolve scheduling conflicts promptly and adjust to changing priorities effectively.

Contractor & Vendor Coordination

  • Oversee contractor support for administrative and operational activities.

  • Manage onboarding, performance evaluation, and service delivery of contractors.

  • Ensure contractors meet quality and compliance requirements.

Communication & Mailbox Management

  • Handle triage and response processes for communications channels related to learning operations.

  • Provide timely, clear, and professional responses to learners and stakeholders.

  • Monitor communication volume, response times, and escalation pathways.

Compliance & Quality Assurance

  • Ensure all administrative processes comply with client policies and standards.

  • Maintain thorough documentation, audit trails, and operational records.

  • Support audit activities and implement corrective actions as necessary.

Team Leadership

  • Lead and develop a dedicated team of Training Coordinators and administrative personnel.

  • Set clear expectations, provide coaching, and drive team performance.

  • Foster a service-oriented, accountable team culture.

About InfoPro Learning

About InfoPro Learning:InfoPro Learning is a leading provider of innovative learning solutions. We specialize in delivering tailored learning experiences that drive organizational performance and employee development. Our commitment to excellence and continuous improvement sets us apart in the industry.

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