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Lead Trainer at Wheely | London

WheelyLondon, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

What You Will Be DoingDeliver training for Wheely chauffeurs to provide a five-star luxury customer experience, requiring engaging and credible facilitation skills to embed knowledge and refine team expertise. Maintain and create country-specific learning initiatives. Act as the voice of the chauffeur—be the subject matter expert, communicate with chauffeurs, and address any questions or concerns. Assess chauffeurs against Wheely Standards, providing effective feedback to enhance performance during coaching and one-on-one training sessions. Collaborate with peers in other regions to continuously improve processes, ensuring that passenger expectations are consistently exceeded.

About the job

Wheely delivers premium chauffeured transportation in major cities throughout Europe, the US, and the Middle East. The company combines advanced technology with a focus on five-star service, serving over 100,000 active riders and 1,200 corporate clients. With $43M raised and annual revenue above $100M, Wheely continues to expand, including recent growth in New York City and further development across the US and EMEA regions.

Role overview

The Lead Trainer in London plays a key role in upholding Wheely’s service standards for its chauffeur fleet. This position centers on delivering engaging training, adapting learning materials for the London market, and supporting the company’s growth in one of its most important locations.

What you will do

  • Deliver both in-person and group training sessions for chauffeurs to ensure service aligns with Wheely’s standards
  • Adapt and manage training content to address the specific needs of London’s market
  • Assess chauffeur performance and provide clear, constructive feedback
  • Conduct one-on-one coaching sessions to support individual chauffeur development
  • Serve as the main point of contact for chauffeurs, offering guidance and answering questions
  • Act as the local expert and advocate for the chauffeur community in London

Impact

This position has a direct effect on the quality of service passengers receive in London. By supporting and preparing chauffeurs, the Lead Trainer helps ensure every journey meets Wheely’s high standards.

About Wheely

Wheely is a dynamic and innovative company redefining the luxury transportation experience, seamlessly merging technology and top-tier service. With a track record of rapid growth and a commitment to excellence, Wheely aims to set new standards in the industry.

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