Lead Technical Support Engineer - DICOM

About You As a seasoned technical support expert, you are dedicated to delivering exceptional customer service and possess a strong drive to resolve intricate challenges in high-pressure situations. With over 4 years of experience, your background includes providing support to enterprise clients, conducting technical investigations, and championing ongoing product enhancements. Your passion for navigating the dynamic landscape of email and SaaS security fuels your enthusiasm for a platform that utilizes behavioral AI to thwart threats that others may overlook. You excel as a communicator, problem-solver, and advocate for customers, ensuring outstanding support and fostering trust at every interaction. What You Bring: 4+ years in technical support roles, preferably in cybersecurity, enterprise SaaS, or API-driven environments. Solid understanding of email security principles, SaaS platforms, and cloud ecosystems including Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, REST API, and Zoom. Demonstrated ability to troubleshoot complex technical problems, analyze logs, and work collaboratively with Engineering and Product teams. Outstanding written and verbal communication skills, capable of articulating technical concepts to both technical and non-technical audiences. Proficient in using support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. A proactive attitude towards continuous learning, operational efficiency, and enhancing both customer experiences and internal support workflows. Experience with AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support solutions) for troubleshooting is a significant advantage. In This Role, You Will: Serve as a trusted Level 1 technical advisor for enterprise customers utilizing Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security solutions. Manage and resolve incoming support tickets, addressing configuration challenges, API inquiries, behavioral false positives, and threat investigations. Provide clients with timely updates, root cause analyses, and solution recommendations to reinforce confidence in the product. Collaborate closely with Engineering to ensure prompt, high-quality resolutions and thorough documentation of post-mortems. Facilitate smooth customer onboarding and ongoing engagement in partnership with Customer Success Managers. Develop and update internal and external knowledge base materials to enhance case deflection and empower customers. Identify trends in support interactions to drive improvements in service delivery and customer satisfaction.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

Join Kaseya as a Technical Support Engineer and become a key player in delivering exceptional support to our clients. In this role, you will troubleshoot technical issues, provide solutions, and enhance customer satisfaction. You will collaborate with cross-functional teams to ensure seamless service delivery and contribute to the continuous improvement of our support processes.

Join WMG as a Technical Support Engineer, where you will play a vital role in providing exceptional technical assistance to our clients. You will troubleshoot issues, offer solutions, and ensure customer satisfaction through efficient service delivery. Your expertise will be essential in maintaining our reputation for excellence in technical support.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.

OPSWAT is a pioneering force in critical infrastructure cybersecurity, specializing in IT, OT, and ICS domains. Our comprehensive platform equips both public and private sector organizations with unparalleled capabilities to safeguard their intricate networks, secure devices, and maintain compliance. With over 20 years of unwavering dedication to groundbreaking technology, we have earned the confidence of more than 1,700 entities, including governments and institutions worldwide, reinforcing our mission to protect vital infrastructure and enhance global security.The Role:The Solution Engineer will act as the key technical sales resource for our APAC sales team, playing a crucial role in identifying customer challenges and aligning their needs with OPSWAT’s innovative solutions. You will engage with enterprise and government clientele, showcasing your expertise in our products while effectively advocating for our vision and methodologies. As a trusted advisor, you will be instrumental in guiding customers and partners throughout the sales process.Your responsibilities will also include providing training sessions for partners, ensuring they are well-versed in promoting and supporting our offerings, and delivering technical assistance as required.

Veeam Software is seeking a Specialist Engineer, Advanced Technical Support for Public Cloud, based in Bangalore, India. This role centers on delivering in-depth support for Veeam Backup solutions across AWS, Microsoft Azure, Google Cloud, and Veeam Data Cloud for Azure. The position calls for strong expertise in both Veeam and third-party products, with a focus on ensuring customer satisfaction through advanced troubleshooting and collaboration. Key responsibilities Deliver advanced technical support to Veeam clients by phone, email, and web conferencing. Handle escalated support cases from Technical Support and less experienced ATS team members, applying specialized knowledge. Diagnose and resolve issues involving third-party software, operating systems, networks, and applications that interact with Veeam products. Meet all assigned SLA and OLA requirements, keeping cases updated and managed within required timeframes. Document every customer interaction accurately in the CRM system, following SLA standards. Accept call transfers for both new and ongoing support cases as needed. Build and maintain strong customer relationships through prompt, clear communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the internal Knowledge Base within your technical specialty. Mentor and train junior engineers regularly. Participate in pilot projects and knowledge-sharing initiatives across the department. Role focus This position emphasizes advanced troubleshooting for public cloud backup solutions, working closely with peers and other departments to resolve complex technical issues. The role also involves sharing expertise, supporting less experienced team members, and contributing to continuous improvement within the support organization.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.

A career that’s the whole package!At Conga, we’ve cultivated a supportive community where professionals can excel. You will find abundant opportunities for innovation and personal growth within a collaborative environment that values every individual's contributions.Conga accelerates the customer’s journey towards becoming a more connected and intelligent business. The Conga Advantage Platform is globally recognized for enhancing this journey by integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities into a single open platform. This platform seamlessly connects with any ERP, CRM, and Cloud solution. Leveraging a unified data model and purpose-built AI, Conga empowers companies to achieve a distinctive advantage rooted in seamless connectivity, actionable intelligence, and scalable growth.Our approach is founded on the Conga Way, a framework that embodies our core values and influences everything from recruitment to decision-making and key recognition programs. Developed with input from our team, the Conga Way is the cornerstone of our vibrant culture.Job Title: Engineering Manager - AI SolutionsLocation: BangaloreReports to: VP, AI EngineeringJob Overview:Conga is seeking an Engineering Manager to join our exceptionally skilled AI Engineering team. In this role, you will lead a group of software engineers developing cutting-edge AI solutions. Your team will focus on constructing statistical and machine learning models that enhance product features across the organization. You will collaborate closely with other Engineering Managers, Architects, Data Scientists, Product Managers, and Directors. This highly collaborative role offers you the chance to grow as a leader while mentoring your team.This position demands experience in leading software engineering initiatives, expertise in AI/ML solutions, and strong people and time management skills. Reporting to the VP of AI Engineering, you will play a crucial role within the Conga AI Pillar, guiding your team to deliver high-quality software solutions promptly. The ideal candidate will be a strategic thinker with a passion for innovation and team development.

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly discover, organize, and share information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean enhances productivity and collaboration by ensuring employees have access to the right knowledge at the right moment. Our advanced AI technology streamlines knowledge discovery, enabling teams to effectively utilize their collective intelligence.Glean was created by Founder & CEO Arvind Jain, who recognized the challenges employees experience in locating and comprehending information at work. By addressing the fragmentation of knowledge and the proliferation of SaaS tools, he aimed to develop an innovative solution—an AI-powered enterprise search platform that allows users to intuitively access the information they require. Glean has since evolved into the leading Work AI platform, offering enterprise-grade search, an AI assistant, and robust application- and agent-building capabilities to fundamentally transform workplace productivity.About the Role:We are on the lookout for a skilled Technical Support Engineer to join our rapidly growing, venture-backed startup. At Glean, we are dedicated to building a modern knowledge assistant that personalizes information access for every employee, ensuring that all organizational data is accessible, contextual, and up-to-date. Our team embodies a culture of hard work and fun, characterized by professionalism, creativity, passion, and a strong customer-centric approach.As a key technical resource for our customers, you will facilitate technical expansion and provide both proactive and reactive support to our expanding customer base. By delivering the highest level of service, you will contribute to creating the best customer experience in the industry.

About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely connecting users, devices, and applications, regardless of location.At Zscaler, the impact of your role is valued more than your title. We prioritize results, seeking innovators who actively harness AI to amplify their influence and thrive in an environment where intelligent systems help us stay ahead of evolving threats. Our culture is built on transparency, constructive debate, and a focus on delivering the best ideas swiftly. We form high-performing teams that make a significant impact quickly and with quality. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We embrace urgency and high accountability, providing you the opportunity to do your best work while realizing your potential. If you are driven by purpose, enjoy tackling complex challenges, and wish to join a team that is shaping the future of cybersecurity in the AI age, we invite you to bring your talents to Zscaler.RoleWe are in search of a DLP Escalation Engineer to join our team in a hybrid work environment based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The successful candidate will function as the highest level of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical DLP issues escalated from Level I and II support engineers. This position demands profound technical expertise in DLP technologies, exceptional problem-solving skills, and a strong commitment to customer satisfaction.

Join gleanwork as a Technical Support Engineer in the EMEA region. In this dynamic role, you will provide exceptional technical assistance to our clients, ensuring their systems run smoothly and efficiently. You will engage with a variety of technologies and customer inquiries, delivering top-notch solutions and contributing to customer satisfaction. Your expertise will help our clients navigate technical challenges and enhance their experience with our products.