Lead Technical Program Manager - Salesforce Implementation

The Salesforce Administrator plays a crucial role in managing and optimizing the Salesforce platform. This position is vital for ensuring system stability, supporting business users, assessing and implementing enhancement requests, and driving continuous improvements in CRM processes and data management.

Join PRISM+, the leading Singaporean brand in direct-to-consumer smart home appliances. Our mission is to deliver innovative products to the public at competitive prices. As a fast-growing and dynamic organization, we invite you to become part of our exciting journey.We are in search of a skilled Salesforce Administrator to effectively manage and enhance our Salesforce platform, ensuring an optimal user experience and operational excellence. Your responsibilities will include overseeing user accounts, collaborating with internal teams and external partners, and improving business processes through Salesforce solutions. Your contributions will be vital in refining workflows, addressing issues, and driving advancements within the organization.Key Responsibilities: Oversee existing Salesforce user accounts and facilitate proper access and permissions for new users. Collaborate closely with Salesforce Account Executives to manage contract, billing, and licensing inquiries, ensuring effective communication and swift resolutions. Document and analyze how various business functions utilize Salesforce, translating their requirements into clear process flows. Prepare and present Statements of Work (SOW) for external partners (approximately 20% of the role). Develop, implement, and enhance custom Salesforce workflows and processes (approximately 80% of the role). Troubleshoot and resolve Salesforce-related issues to maintain seamless operations. Design and optimize ServiceCloud user interfaces for a user-friendly experience. Continuously assess Salesforce workflows and features to identify improvement opportunities and boost overall efficiency. Proactively enhance productivity by identifying and implementing improvements within Salesforce.

About the RoleAs the Salesforce Competency Lead and Delivery Lead, you will be instrumental in driving strategic delivery and enhancing our Salesforce practice. This position is perfect for an individual with extensive Salesforce technical knowledge, robust delivery experience, and a passion for advancing Salesforce capabilities in various sectors, including public service, telecommunications, financial services, and healthcare.Your Responsibilities:Lead the end-to-end delivery of Salesforce initiatives encompassing CRM, Sales Cloud, and Service Cloud.Act as the technical and delivery expert, steering architectural choices, implementation best practices, and stakeholder engagement.Foster internal Salesforce expertise through mentoring, knowledge sharing, asset creation, and pre-sales support.Key Responsibilities1. Delivery LeadershipOversee Salesforce project delivery, ensuring effective scope management, adherence to timelines, quality standards, and client satisfaction.Direct the technical design and deployment of Salesforce solutions, including integrations, data models, automation (flows, Apex), and configurations.Collaborate with business and IT stakeholders to align requirements with scalable Salesforce architecture.Manage the delivery of Sales Cloud and Service Cloud solutions, particularly focusing on customer service transformation initiatives (e.g., case management, omni-channel, Agent Workspace).Regularly monitor project status, conduct retrospectives, assess risks, and proactively handle escalations.2. Technical Competency DevelopmentProvide technical guidance and mentoring to Salesforce developers, consultants, and architects within the practice.Create and maintain reusable templates, accelerators, and best practices to enhance delivery consistency and efficiency.Lead internal capability enhancement initiatives, including skills development plans, training sessions, and certification roadmaps.Advocate for the assessment and integration of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.3. Pre-Sales and Advisory SupportPartner with sales and bid teams to deliver technical advisory and solution design for Salesforce opportunities.Draft and review technical proposals, solution architectures, estimation models, and RFP submissions.Articulate value propositions and technical strategies to clients during pre-sales discussions.Engage in client workshops and discovery sessions to outline solution blueprints and transformation roadmaps.4. Stakeholder EngagementEstablish strong relationships with internal business leaders, external clients, and technology partners (Salesforce, ISVs).Act as a trusted advisor to clients by translating business needs into scalable Salesforce solutions.

Role overview Nagarro is looking for a Salesforce Developer based in Singapore. The position centers on designing and building Salesforce solutions for a range of client projects. Collaboration with colleagues from various departments is a key part of the work, helping to ensure technology outcomes meet client expectations. What you will do Design and implement Salesforce solutions tailored to specific client requirements Work alongside cross-functional teams throughout all stages of project delivery Contribute to efforts that enhance customer experience and drive better business results using Salesforce technologies

Join ncs3 as a SalesForce Delivery Lead and take charge of leading our dynamic team in delivering top-notch SalesForce solutions. You will be responsible for overseeing the execution of projects, ensuring they meet client expectations and align with our strategic goals. Your expertise will guide our team in best practices, fostering a collaborative environment that drives success.

Join AvePoint in Shaping the Future!AvePoint stands as a premier global authority in data management and governance, with over 21,000 customers entrusting us to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. For more insights, visit www.avepoint.com.At AvePoint, we prioritize the growth of our team members. Our culture, characterized by agility, passion, and collaboration, empowers you to define your career path, make a meaningful impact, and take charge of your future. Explore how you can unlock your full potential with us!Your Role: Salesforce Engineer (COTS)As a Salesforce Engineer, your skills in Salesforce development and application maintenance will play a crucial role in delivering cutting-edge digital solutions. This position involves working with Commercial Off-The-Shelf (COTS) systems, ensuring the smooth deployment, maintenance, and enhancement of Salesforce-based applications in alignment with our organizational objectives.Key ResponsibilitiesCollaborate with various stakeholders to customize Salesforce applications according to business needs.Oversee the full lifecycle of Salesforce solutions, encompassing development, testing, deployment, and ongoing maintenance.Diagnose and rectify application issues to ensure optimal performance and availability.Establish and maintain integrations between Salesforce and other enterprise systems.Assess and recommend tools, modules, and features to boost Salesforce functionality.Uphold compliance with best practices, security policies, and organizational guidelines related to Salesforce implementation.Offer technical support, training, and documentation to stakeholders using Salesforce applications.

Position: Salesforce/CloudSense LeadLocation: SingaporeJoin our dynamic team at Cygnify as we collaborate with a premier telecom client to spearhead a transformative digital initiative across CRM and Order Management systems. In this pivotal role, you will oversee the design and implementation of Salesforce and CloudSense solutions, ensuring robust, scalable systems that facilitate intricate enterprise sales and order processes.Key Responsibilities:Direct the comprehensive solution delivery throughout the Software Development Life Cycle (SDLC), from gathering requirements to production deployment. Take ownership of technical design and delivery for Salesforce and CloudSense implementations.Enhance product modeling, pricing, and order orchestration utilizing CloudSense CPQ.Establish and uphold DevOps standards encompassing CI/CD, automation, and testing. Collaborate with business stakeholders, IT, and vendors to deliver enterprise-level CRM and Order Management solutions.Ensure system stability, performance, security, and ongoing enhancements.Address and resolve issues across sandbox, staging, and production environments.Guide and mentor engineering teams, providing strong technical leadership.Qualifications:Minimum of 8 years of experience in Salesforce architecture, development, and integration.Extensive expertise in CloudSense CPQ, particularly in product modeling, pricing, and orchestration.Hands-on experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, Apex, LWC, and Visualforce.Proficient in Salesforce DevOps practices including CI/CD, version control, and automation techniques.In-depth knowledge of APIs, integrations, and microservices architecture.Exceptional communication and leadership skills to engage with stakeholders effectively.Salesforce and/or CloudSense certifications are highly desirable.

Join AvePoint as a Senior Salesforce Developer and play a pivotal role in designing, developing, and delivering scalable Salesforce solutions that enhance both customer-facing and internal business processes. You will collaborate with a dynamic and agile engineering team, working on enterprise-grade platforms that operate in regulated and high-impact environments.This position demands expertise in end-to-end Salesforce solutioning, close interaction with business stakeholders, and hands-on development across the Salesforce ecosystem.

Join our dynamic team as a SalesForce Developer at Accion Labs! We are looking for an enthusiastic individual who is eager to contribute to our innovative projects and help transform our client's business processes. In this role, you will leverage your technical skills to develop and customize SalesForce applications, ensuring top-notch performance and user experience.

Join Our Team!AvePoint is in search of a talented Business Analyst with Salesforce expertise to be a part of our dynamic Customer Success division. If you have a knack for transforming business requirements into technical solutions and aspire to contribute to a rapidly evolving global software company, we would love to connect with you.Your Role: In this position, you will collaborate closely with internal teams and external clients to evaluate business processes and systems, specifically within Salesforce platforms. Your responsibilities will encompass gathering and articulating requirements, architecting solutions, and facilitating successful project execution to enhance business outcomes and user engagement.

Role Overview As a Salesforce Marketing Cloud (SFMC) Specialist at AvePoint, you will play a pivotal role in managing, operating, and optimizing the Salesforce Marketing Cloud platform. You will ensure platform reliability, facilitate client training, evaluate technical feasibility for new initiatives, and foster ongoing enhancements in marketing automation and campaign execution. Key Responsibilities Platform Maintenance & Operations Guarantee the continuous availability, performance, and security of the Salesforce Marketing Cloud. Conduct regular maintenance checks on Automation Studio, Journey Builder, Email Studio, and other SFMC components. Identify and resolve issues related to data synchronization, send failures, and integration discrepancies. Collaborate with internal teams to implement platform updates, patches, and resolve system bugs. Client Guidance & Enablement Act as the subject matter expert (SME) on SFMC functionalities and industry best practices. Assist clients in harnessing SFMC modules to meet their marketing goals (e.g., email personalization, journey automation). Facilitate onboarding and training sessions for client teams focused on campaign management and performance reporting. Convert client requirements into actionable SFMC capabilities and workflows. Feasibility Assessment & Solution Advisory Evaluate new marketing or integration requests for their technical feasibility within SFMC. Assess the compatibility of proposed solutions with existing data models, automation flows, and business rules. Provide stakeholders with effort estimations, solution alternatives, and highlight any constraints. Work alongside architects or developers to design scalable and sustainable solutions. Campaign Support & Optimization Analyze campaign performance and deliver insights or recommendations for optimization. Documentation & Process Improvement Maintain comprehensive documentation of system configurations, processes, and changes. Propose and implement strategies to enhance operational workflows and minimize manual overhead. Stay informed on new SFMC features and releases, advising clients on potential adoption.

The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.

Encora is seeking an On-Demand Administrator based in Singapore to manage and enhance our Content Manager OnDemand (CMOD) infrastructure. This position focuses on maintaining system performance, supporting mainframe onboarding, and driving automation to streamline operations. Role overview The On-Demand Administrator will oversee all aspects of CMOD hardware and software, manage report generation and user access, and ensure smooth operation of associated platforms. The role includes automating repetitive tasks, supporting report offloading, and troubleshooting production issues as they arise. What you will do Administer and configure CMOD systems, including hardware, software, and user management. Support EOSA report offloading and facilitate onboarding for mainframe environments. Automate routine processes using scripting languages such as Shell and Python. Monitor and maintain database, cache storage, and archive systems for optimal performance. Set up report indexing, storage configurations, and workflow processes. Create and manage application groups, applications, and folders within CMOD. Oversee backup, recovery, and performance tuning of CMOD platforms. Troubleshoot system issues, manage service requests, and resolve production incidents. Analyze system performance and recommend process improvements. Technical competencies Hands-on experience with CMOD, ODF, ERM, ODWEK, and CMOD indexing. Proficiency in programming and scripting languages: Shell, Java, PowerShell, NodeJS, and Python. Familiarity with databases such as Oracle, DB2, MariaDB, and MySQL. Understanding of RESTful APIs and their integration. Experience with DevOps and development tools: GIT, Jenkins, JIRA, Nexus, SonarQube, and Bitbucket. Requirements Demonstrated experience in CMOD administration. Strong skills in scripting and automation. Solid background in database management and RESTful API integration. Experience working with DevOps tools, particularly GIT and Jenkins.

We are seeking a dedicated and detail-oriented Operations Administrator to join our dynamic team in Singapore. In this role, you will play a pivotal part in ensuring the smooth daily operations of our organization. You will be responsible for managing various administrative functions that contribute to our overall efficiency and success.

Join our dynamic team at SGS as an Administrative Associate, where you will play a crucial role in supporting our Inspection and Field Testing department. This position is designed for proactive individuals who thrive in a fast-paced environment and are eager to contribute to operational excellence.As an Administrative Associate, you will be responsible for handling administrative tasks that ensure the smooth functioning of our department. Your organizational skills will be key in managing schedules, coordinating meetings, and maintaining documentation. This role offers a fantastic opportunity to develop your administrative skills while working with a collaborative team.

Role Overview SGS is hiring an Administrative Associate in Singapore. This role supports management and general administration, helping daily operations run smoothly. The position suits those starting their career and seeking a collaborative workplace.

Role Overview:Join our team as a Unix System Administrator, where you will oversee system administration and maintenance across various environments, including production, disaster recovery (DR), and testing. Your expertise with Sun Solaris and Linux servers will ensure the reliability and security of our IT infrastructure.Key Responsibilities:- Administer and maintain systems in a diverse environment, ensuring optimal performance and reliability through system upgrades and enhancements.- Implement security hardening measures and apply necessary patches to safeguard system integrity.- Monitor IT infrastructure components for obsolescence, ensuring timely updates and replacements.- Manage system passwords and certificates to uphold security protocols.- Establish and maintain a robust backup and database archiving schedule to support data recoverability and business continuity.- Develop disaster recovery plans, conducting regular tests to ensure standby equipment usability.- Oversee the User Acceptance Testing (UAT) process and maintain the UAT environment.- Provide technical support (level 3) to end-users, efficiently addressing complex issues.- Deliver second-level support, resolving incidents and problems according to established Service Level Agreements (SLAs).- Diagnose incidents, propose solutions, and implement preventive measures to avoid recurrence.

Role Overview This Low-Code Engineer position sits within EDB's Brand, Marketing, and Communications Division. The role supports efforts to strengthen Singapore’s profile as a top global business hub. The engineer will focus on building and optimizing automation workflows and digital experiences across marketing platforms. What You Will Do Design, develop, and launch marketing automation solutions using Salesforce Marketing Cloud Account Engagement. Support email campaigns and lead management processes. Set up and manage email journeys in Salesforce Marketing Cloud Account Engagement (Pardot). Handle reusable email templates and modular components with HTML and CSS. Work closely with copywriters and campaign managers, run test sends, and manage email deployment. Build responsive landing pages for marketing campaigns and events using HTML, CSS, and JavaScript. Create automated workflows and form handlers for capturing and segmenting leads. Ensure these integrate with the EDB website and other relevant platforms. Work with marketing teams and stakeholders to understand business needs and translate them into technical requirements for automation solutions. Test automated workflows thoroughly to ensure they meet both functional and non-functional requirements. Maintain comprehensive documentation for marketing automation solutions, including user guides, technical details, and support materials. Collaborate with cross-functional teams, including marketing, IT, and external partners, to support effective integration and high performance of marketing technologies.

Join Our Team as a Project Administrator!We are looking for a dedicated and experienced Project Administrator to support our dynamic project management team at Yorktel-Kinly. This is a full-time position on a 12-month contract, with the potential for extension or permanent placement.In this role, you will play a crucial part in ensuring the successful delivery of projects by coordinating essential administrative tasks, maintaining meticulous project documentation, and fostering seamless communication among stakeholders.About Us:Yorktel-Kinly is a leading global provider of collaboration solutions, systems integration, and managed services. With a focus on transforming workspaces and simplifying complexities, we empower teams to work more efficiently and effectively. Our extensive expertise spans AI-driven room monitoring, round-the-clock support, and a unique enterprise service layer, all designed to enhance agility, efficiency, and precision in our operations.With a presence in 27 offices across 11 countries and a strong workforce of 1,600 professionals, we boast over 900 specialist accreditations and 40 years of industry experience. We are proud to serve 2,500 customers worldwide, delivering scalable, secure, and sustainable solutions.Key Responsibilities:Provide comprehensive administrative support to the Project Management Team.Accurately prepare documents and manage data according to global standards.Collaborate closely with Project Managers to ensure timely and efficient documentation submissions.Review and verify documentation prepared by team members prior to external submission.Track and fulfill client-specific documentation requirements.Assist with procurement activities, including issuing purchase orders based on the latest bill of materials.Monitor hardware procurement status and support asset management efforts.Coordinate logistics arrangements for site activities and other related tasks.