About the job
At Braze, we have cultivated a remarkable team that embodies approachability, kindness, and passion. Together, we aim to channel this enthusiasm by establishing high standards, fostering collaboration, and promoting work-life balance as we navigate rapid growth on a global scale while striving for equity and opportunity within and beyond our organization.
To thrive in our environment, you must be ready to set ambitious goals for yourself and those around you. We believe in individual contribution, autonomy, accountability, and embracing diverse perspectives as vital to our ongoing success.
Your innate curiosity and willingness to share your diverse passions enrich our culture, providing a unique vibrancy that sets us apart.
If you're motivated to tackle exhilarating challenges and possess a proactive mindset in the face of change, you will find yourself empowered to make a significant impact here, supported by a dedicated and passionate team. If Braze resonates with your values, we are eager to connect with you.
WHAT YOU'LL DO
We are looking for a Lead Systems Administrator who will serve as the technical escalation point for our Service Desk and take ownership of the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, conduct thorough root cause analyses, and proactively enhance systems through automation and process improvements. Additionally, you will act as a mentor and subject matter expert across various IT domains.
Main responsibilities include:
- Acting as the primary escalation point for the Service Desk to diagnose and resolve intricate technical challenges.
- Overseeing the maintenance, configuration, availability, and business continuity of essential IT services.
- Functioning as the Incident Manager or closely collaborating with Incident Management during service outages and security incidents, ensuring transparent and timely communication with the business.
- Identifying recurring issues, defining corrective actions, and implementing long-term solutions.
- Providing advanced support for Google Workspace, addressing email delivery, permissions, security issues, and service integrations.
- Assisting with escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta.
- Troubleshooting and maintaining IT SaaS integrations such as Okta, Google Workspace, Slack, Zscaler, and Iru.
- Serving as Tier 3 support for macOS, hardware, and network-related issues.
- Designing, coding, and maintaining custom scripts or applications to enhance system efficiency and reduce manual efforts.
- Creating and maintaining comprehensive IT documentation.
