About the job
Position: Lead System Analyst
Location: Singapore
Join Cygnify, a forefront leader in technology solutions, as we seek a dynamic Lead System Analyst to spearhead the modernization and reliability of our billing systems. This pivotal role will ensure system stability, quality, and scalability through robust QA governance, DevOps practices, and comprehensive solution oversight.
Key Responsibilities
Enhance the reliability and performance of billing systems, focusing on monitoring, observability, and incident management.
Conduct thorough technical solution reviews to align with architecture, security, and performance benchmarks.
Establish and promote engineering standards, QA governance, and best practices across systems and integrations.
Supervise release and change management processes to guarantee smooth deployments and rollback strategies.
Drive test strategy and quality assurance initiatives, including automation, non-functional testing, and defect management.
Lead and mentor vendor engineering teams to ensure delivery quality, adherence to SLAs, and effective issue resolution.
Collaborate with cross-functional teams to ensure timely delivery and operational readiness.
Ensure compliance with security, audit, and regulatory standards.
Prepare detailed technical documentation and provide mentorship to elevate overall engineering capabilities.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 7 years of experience in IT, encompassing systems analysis, QA, DevOps, or production support.
Demonstrated expertise in QA practices, including automated testing and release validation.
Experience with billing systems or similar enterprise platforms is essential.
Familiarity with BSS/OSS environments is a plus.
Proven track record in solution review, governance, and enforcing engineering standards.
Experience managing vendor or external teams effectively.
Knowledge of Agile methodologies, CI/CD pipelines, cloud environments, and APIs (REST/SOAP).
Strong analytical, problem-solving, and stakeholder management abilities.

