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Lead Staff Technical Writer

FivetranBengaluru, Karnataka, India, APAC
Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Develop and maintain precise and user-friendly product documentation and release notes that facilitate customer success. Critically assess and enhance customer-facing content, including error messages and UI text for clarity and effectiveness. Adopt a docs-as-code methodology to co-author documentation in collaboration with engineers, product managers, and other stakeholders across the organization. Revise existing documentation to ensure technical accuracy and clarity, fostering a user-friendly experience.

About the job

Since its inception, Fivetran has been committed to simplifying access to data, making it as reliable as electricity. With our solutions, customer data seamlessly integrates into warehouses, fully prepared for querying without any engineering or maintenance efforts. Our technology empowers organizations to become truly data-driven, and we take pride in the increasing number of customers who trust us.

About the Role

Fivetran boasts highly praised documentation that is central to our product's success. The Technical Communications Team oversees the creation of technical documentation and in-product text. Our globally distributed team of technical writers collaborates with Product Managers, Engineers, Designers, and Technical Support to deliver exceptional documentation and UI content that enhances user experience.

As a Staff Technical Writer, you will elevate Fivetran’s documentation to a new standard of excellence. Your responsibilities will include writing and editing comprehensive documentation that empowers customers to fully utilize Fivetran and understand our database and data lake products. You will work closely with engineers, product managers, support engineers, and fellow technical writers within our friendly, international team.

This full-time position is based in our Bangalore office. We offer a hybrid work model, blending remote flexibility with in-person collaboration, including two office days each week to foster team connections and creativity.

About Fivetran

Fivetran is dedicated to making data integration seamless and efficient. Our mission is to empower organizations by providing reliable access to their data, enabling them to become data-driven. Our team is passionate about innovation and collaboration, and we continuously strive to refine our products and services to meet the evolving needs of our customers.

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