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Experience Level
Manager
Qualifications
Proven experience in solution engineering or a related field. Strong understanding of software development methodologies. Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Experience in project management and customer engagement. A Bachelor's degree in Computer Science, Engineering, or a related field is preferred.
About the job
Freshworks Inc. is looking for a Lead Solution Engineer in Boston. This role focuses on supporting clients throughout the technical journey, from understanding requirements to integrating Freshworks products into their systems.
What You Will Do
Collaborate with clients to identify business needs and technical requirements
Design and recommend solutions that align with client goals
Guide the integration of Freshworks products into customer environments
Support the development and implementation process with technical expertise
Apply strong problem-solving skills to address challenges as they arise
About You
Experienced in technical solution design and client engagement
Skilled at translating business needs into effective product integrations
Comfortable working closely with both customers and internal teams
About Freshworks Inc.
Freshworks Inc. is a global leader in customer engagement software, providing businesses with a suite of tools to enhance their customer interactions. We are committed to innovation and strive to empower teams with seamless solutions that drive success. Our culture promotes creativity and collaboration, making Freshworks an exciting place to work.
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