company

Lead Software Engineer

Helpshift - A Keywords StudioPune, Maharashtra, India
On-site Full-time

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Experience Level

Senior

Qualifications

Requirements: Minimum of 8 years of experience in medium to large-scale software development. Proficient in designing and architecting complex systems. Experience in performance benchmarking and failure detection. A proven track record of mentoring and onboarding engineers. Familiarity with project management tools and frameworks. Knowledge of Posix-compliant operating systems; development in Mac OS X and deployment on GNU/Linux. Outstanding problem-solving abilities and a proactive approach to resolving issues. Exceptional verbal and written communication skills. Bachelor’s degree in Computer Science or a related field. Nice to Have: Experience with project management tools. Collaboration experience with Product Managers and Designers.

About the job

About Us

At Helpshift, part of the Keywords Studio family, we are redefining customer service by seamlessly integrating traditional support channels like email and phone with the modern consumer's preference for mobile messaging. Our AI-driven customer service platform empowers businesses to swiftly address customer inquiries, significantly enhancing satisfaction. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, catering to more than 820 million active users. Here are some impressive metrics that highlight our operational scale:

  • 85,000 requests per second (RPS)
  • 30 milliseconds response time
  • 300 GB of data transfer per hour
  • 1,000 virtual machines deployed at peak times

We seek a proactive, experienced, and solution-oriented individual who thrives in a dynamic, technology-driven environment. As a Lead Software Engineer, you will play a pivotal role within our product and platform development team, collaborating across departments to create high-quality, scalable products.

About the Role:

  • Design and implement large-scale, intricate product features for our platform, catering to 820 million monthly active users and capable of scaling to over 100,000 RPS.
  • Lead collaborative projects across teams, engaging with developers, QAs, and other stakeholders.
  • Assume responsibility for the architecture, performance, and quality of the product, ensuring optimal technical decisions are made within the team.
  • Initiate and uphold best practices in software development throughout the team.
  • Optimize applications for maximum efficiency and scalability.
  • Contribute to the hiring and onboarding processes of new team members.
  • Maintain a calm demeanor and a commitment to continuous learning.

About Helpshift - A Keywords Studio

Helpshift is a pioneering platform that bridges the gap between traditional customer service methods and modern consumer communication preferences, leveraging AI to enhance customer experiences across mobile devices.

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