About the job
About Us
At Helpshift, part of the Keywords Studio family, we are redefining customer service by seamlessly integrating traditional support channels like email and phone with the modern consumer's preference for mobile messaging. Our AI-driven customer service platform empowers businesses to swiftly address customer inquiries, significantly enhancing satisfaction. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, catering to more than 820 million active users. Here are some impressive metrics that highlight our operational scale:
- 85,000 requests per second (RPS)
- 30 milliseconds response time
- 300 GB of data transfer per hour
- 1,000 virtual machines deployed at peak times
We seek a proactive, experienced, and solution-oriented individual who thrives in a dynamic, technology-driven environment. As a Lead Software Engineer, you will play a pivotal role within our product and platform development team, collaborating across departments to create high-quality, scalable products.
About the Role:
- Design and implement large-scale, intricate product features for our platform, catering to 820 million monthly active users and capable of scaling to over 100,000 RPS.
- Lead collaborative projects across teams, engaging with developers, QAs, and other stakeholders.
- Assume responsibility for the architecture, performance, and quality of the product, ensuring optimal technical decisions are made within the team.
- Initiate and uphold best practices in software development throughout the team.
- Optimize applications for maximum efficiency and scalability.
- Contribute to the hiring and onboarding processes of new team members.
- Maintain a calm demeanor and a commitment to continuous learning.

