Lead Site Supervisor/Network Engineer - Cisco Deployment

Join Thread AI as a Federal Deployment LeadThread AI is at the forefront of developing an innovative AI orchestration engine, and we are eager to welcome passionate individuals to our expanding team. Our mission is to simplify infrastructure for enterprises and public sector agencies striving to fully leverage AI and AI Agents.Based in New York, our team consists of seasoned professionals with a proven history of designing and implementing intricate workflows and infrastructure solutions. We operate as a nimble group of engineers, strategists, and product innovators, with our co-founding members having spent years developing AI/ML products at Palantir for both the private and public sectors.We believe that a small, committed team with a flat organizational structure fosters a collaborative culture, enabling us to innovate and deliver superior products more efficiently than larger, hierarchical organizations. As AI transforms the way we work, we are dedicated to ensuring it is trustworthy, verifiable, and centered around human needs. This guiding principle informs all our developments and operations.Role OverviewThis position transcends traditional project management; it is a blend of strategic insight, technical expertise, client engagement, and unwavering ownership.Full Lifecycle Ownership: Engage with federal agencies to dissect their most complex challenges, devise a production roadmap using Lemma, and drive initiatives through compliance, political landscapes, and technical ambiguities.Navigating the Federal Landscape: Collaborate with federal CTOs to define requirements, map data flows across agency systems, prepare ATO documentation, and proactively identify potential compliance bottlenecks.Technical Decision-Making: Design multi-tenant deployment architectures, rigorously evaluate assumptions with engineering teams, and engage in substantial discussions regarding trade-offs between various methodologies.Shaping the Practice: Contribute to defining Thread AI's strategy in the federal market, including partnerships, delivery models, and recruitment. This is a foundational role.Candidate ProfileFirst-Principles Thinker: Possess the ability to instinctively analyze complex, ambiguous challenges into their fundamental components, synthesizing technical constraints, political factors, compliance needs, and user behaviors into a coherent strategy.Federal Fluency: Familiarity with key federal frameworks such as FedRAMP, ATO packages, FISMA, NIST 800-53, and IL4/IL5, without necessarily being a compliance engineer.

Join Superdial as a Deployment Operations Lead, where you will spearhead end-to-end deployment processes for our enterprise clients. This opportunity is tailored for exceptional operators with consulting or Strategy & Operations backgrounds who aspire to transition from advisory roles to execution ownership.In this pivotal role, you will guide intricate customer engagements from the initial onboarding phase to full production rollout, orchestrating collaboration among customer stakeholders and internal teams. Your contributions will significantly influence customer success, retention, and growth.Key ResponsibilitiesLead Enterprise Deployments (0 → Live)Oversee comprehensive onboarding, implementation, and launch processes for enterprise clients.Facilitate smooth trial-to-production transitions, establishing clear milestones and accountability.Manage deployment timelines, execution, and outcomes across various stakeholders.Act as the Customer Operations Point of ContactServe as the main liaison for customer leadership and operational teams.Conduct operational syncs, drive decision-making processes, and maintain project momentum.Convert ambiguous business requirements into structured execution plans.Design & Drive Operational WorkflowsCreate and implement workflows tailored to operational objectives.Ensure all systems, data, and processes are prepared for go-live.Collaborate with technical teams to translate business needs into actionable production processes.Problem-Solving at the System LevelConduct root cause analyses and implement corrective actions for performance deficiencies.Identify bottlenecks within workflows and conversion points.Continuously enhance deployment quality, speed, and scalability.Cross-Functional LeadershipCoordinate efforts across Account Management, Production Operations, AI Engineering, and Platform teams.Bridge communication between customers, product teams, and engineering.Scale for GrowthDevelop playbooks and frameworks to standardize enterprise deployments.

Tabs stands at the forefront of revenue automation solutions, specifically tailored for contemporary finance and accounting teams. Our AI-native platform streamlines the entire contract-to-cash lifecycle, encompassing billing, collections, revenue recognition, and reporting, empowering teams to minimize manual tasks and enhance cash flow efficiency.High-growth organizations such as Cursor and Statsig trust Tabs to automatically generate invoices from contracts, reconcile payments in real-time, and ensure compliance with ASC 606 regulations.Founded in 2023, Tabs has successfully raised over $91 million from esteemed investors like Lightspeed Venture Partners, General Catalyst, and Primary. Our headquarters is located in New York City, where our team brings extensive experience in finance and AI.About the RoleWe are seeking a dynamic Deployment Team Lead to play a pivotal role in scaling our customer delivery function. In this hands-on position, you will lead and mentor a select team of Deployment Strategists while engaging in strategic, high-impact implementations. You will have the opportunity to influence how Tabs delivers its revenue automation solutions to finance and accounting teams, collaborating closely with Product, Engineering, and Operations to develop repeatable, scalable processes that facilitate successful launches and outstanding customer experiences.What You’ll DoLead and coach a dedicated team of Deployment Strategists, providing regular feedback, fostering professional development, and exemplifying best-in-class project delivery and client communication.Oversee high-impact implementations from start to finish: conduct onboarding for complex clients, map business processes, configure Tabs, manage ERP integrations (NetSuite, QuickBooks), and ensure seamless go-lives.Champion continuous improvement initiatives: collaborate with the VP of Client Services to refine playbooks, standardize workflows, and enhance internal tools and data visibility.Act as the customer subject matter expert: translate accounting and revenue recognition requirements into configuration and implementation decisions, ensuring alignment with clients’ finance needs.Work cross-functionally: share implementation insights with Product and Engineering, identify product gaps, and assist in prioritizing enhancements.

About ValonValon is pioneering an AI-driven operating system designed for regulated financial sectors, beginning with mortgage servicing. As a Series C enterprise backed by a16z, we are reshaping industries often deemed too complex for innovation. Instead of relying on outdated legacy systems, we've established our own mortgage servicing business, currently managing over $110 billion in loans. This strategic approach has provided us with profound insights into the complexities required for creating effective software in regulated environments.Our achievements are evident: we have revolutionized mortgage servicing from a 0% margin operation to achieving margins exceeding 60%, all while significantly enhancing customer experiences. Major enterprise contracts are being rolled out across the industry.Our flagship platform, ValonOS, streamlines processes to be structured and programmable, making it exceptionally suited for the AI era. With a unified system that leverages rich data, our AI agents not only automate tasks but also continuously optimize overall operations. Our ambition extends beyond mortgage servicing as we aim to transform regulated industries and more.

Gecko Robotics combines robotics, advanced sensors, and an AI-powered data platform to help organizations monitor and maintain critical infrastructure. Their technology supports safer operations and more reliable decision-making for clients in sectors where asset failure can have wide-reaching effects. Role overview The Deployment Lead for Oil & Gas in New York City acts as the key driver for delivering Gecko’s Cantilever platform to major clients. This position brings together product management, project leadership, and strategic account oversight. Deployment Leads typically focus on one or two large-scale customer projects at a time, often in settings that present new or unfamiliar challenges. This is a customer-facing role that relies on strong relationship management skills and the ability to coordinate internal teams around client objectives. Deployment Leads work closely with product strategists and engineers to ensure solutions are designed and delivered to meet client needs. The role requires careful task prioritization, comfort with ambiguity, and a steady hand to keep projects progressing. Success in this position means ensuring Cantilever creates measurable value for oil and gas customers. Deployment Leads are expected to challenge assumptions, foster trust, and deliver results in complex environments. Key responsibilities Oversee one or two major customer deployments, acting as the main link between Gecko’s platform and client business goals. Collaborate with Product Strategists and Forward Deployed Engineers to define product requirements and guide project implementation. Develop and sustain strong relationships with stakeholders, identifying critical business challenges and supporting clients through complex situations. Lead the rollout and adoption of Cantilever, aiming for business impact that goes beyond software delivery. Navigate shifting priorities and manage uncertainty to keep projects on track in demanding settings.

About FelicityAt Felicity, we empower business teams by harnessing the power of AI. Our innovative platform transforms chaotic, manual processes into structured, efficient systems, enabling teams to focus on what matters most.Today’s business teams often find themselves entangled in cumbersome workflows across disparate systems. Our solution addresses this gap by providing a no-code editor that allows users to encapsulate intricate business logic and seamlessly integrate with external systems, creating tailored AI agents to enhance their productivity. Our robust workflow engine ensures these processes are executed reliably at scale, meeting the stringent demands of real operational needs.Initially focused on healthcare, we are now broadening our reach to assist teams in various sectors that encounter similar operational challenges. With a funding of $5.75M from esteemed investors such as Accel, XYZ, and Afore, our team is committed to excellence across engineering and go-to-market strategies.Your RoleWe are searching for a GTM & Deployment Lead who will take charge of customer engagement from initial outreach through to converting pilot projects into enterprise contracts. This unique role blends sales, implementation, and product development.You will engage directly with customers to finalize deals, execute pilot projects, and leverage the Felicity platform to address their most pressing challenges. Collaborating closely with our founders, engineering team, and clients, you will shape the deployment and development of our solutions.Your ResponsibilitiesInitiate Sales and Customer EngagementLead outreach efforts and engage in initial customer discussions.Analyze customer workflows to discover impactful opportunities.Conduct pilot project scoping and establish clear success metrics.Effectively communicate the value of Felicity in practical terms.Manage Pilot Projects from Start to FinishDesign and execute pilot projects with defined goals and timelines.Convert complex workflows into streamlined automations.Quickly configure and deploy solutions.

About Our TeamAt OpenAI, the Forward Deployed Engineering (FDE) team is at the forefront of transforming groundbreaking research into robust production systems. We collaborate closely with our clients to tackle high-impact challenges, functioning as the driving force behind our most intricate large-scale projects. Our agility allows us to swiftly transition from prototype stages to production, establishing reusable patterns that enhance our platform. Our work bridges the gap between deployment and development, enabling us to partner effectively with OpenAI Research, Product, and Partnerships.About the RoleAs a Technical Deployment Lead (TDL), you will be instrumental in shaping how OpenAI delivers sophisticated systems to our customers. You will take full ownership of their construction, delivery, and adoption processes. Your role will involve translating business objectives into comprehensive technical plans, overseeing daily operations across FDEs, Researchers, and Customer Engineers, and collaborating with customer teams to ensure our deliverables meet their objectives.You will manage the complete delivery process: working alongside customers to outline workflows and success metrics, ensuring timely shipment of components, and leading readiness and change management initiatives for effective adoption. Your responsibilities will include monitoring progress, managing dependencies, making sequencing decisions, and driving the development of prototypes from inception to minimum viable product (MVP) and full-scale implementation. Additionally, you will share valuable field insights with Product and Research teams to inform roadmap decisions and priorities.Your success will be evaluated primarily by the impact of deployments that yield tangible value against customer objectives, encourage adoption, and become integral to their operational workflows. Additional success metrics will include reliability of delivery (meeting milestones, minimal reopen/churn), operational efficiency (reusable patterns across deployments), decision-making under pressure, and product impact (field insights that influence roadmaps and architectures).This role demands a high level of trust and autonomy. To thrive, you will need extensive technical project management expertise, a profound sense of ownership over outcomes, and the ability to immerse yourself in customer workflows while collaborating with teams to address complex engineering challenges promptly.This position is based in New York City, utilizing a hybrid work model that requires three days in the office per week. Relocation assistance is offered, and travel is expected to range between 25% to 50%.

Join Treeswift as a Deployment LeadAt Treeswift, we are on a mission to empower energy companies to modernize their field operations amidst increasing environmental threats and system expansion demands. Our innovative technology utilizes advanced sensors mounted on backpacks and vehicles to collect LiDAR and imagery data. This data is processed with our AI models, delivering actionable insights through our web platform.Since initiating our partnerships with utilities in June 2024, we've rapidly expanded to work with three of the five largest utilities in the U.S., continuously growing our customer base and use cases. Our team combines expertise from leading institutions in robotics and enterprise software development, supported by significant investment from top-tier investors.Role OverviewAs a Deployment Lead, you will play a pivotal role in enhancing customer success and product development. Your key responsibilities will include:Leading Deployment Initiatives: Manage deployment and service expansion at our critical customer sites. This involves training users on our platform, defining project requirements, tracking deliveries, and presenting findings to executives. You will also proactively identify opportunities for growth within customer accounts.Product Feature Development: Collaborate closely with engineering and product teams to scope and develop new product features. Your direct engagement with customers will inform necessary improvements and new functionalities, ensuring our solutions meet their needs effectively.

Deployments LeadGrotto AI | New York City (In-Person) | 2-10 Years ExperienceOverview:Are you an exceptionally organized individual with a warm demeanor? Grotto AI is seeking a Deployments Lead to take charge of our customer relationships, overseeing implementations, training, and ongoing support. As the third employee at our innovative AI company, which just secured $10 million in funding to tackle a $500 billion challenge in the rental housing market, you will play a vital role in reducing losses from vacant apartments.About UsGrotto AI is revolutionizing the multifamily housing sector by enhancing the capabilities of apartment teams during critical interactions. Our platform focuses on leasing conversations, an essential decision for many individuals each year. Through data analytics from millions of interactions, we discovered that genuine curiosity and the ability to connect with potential tenants are the key to successful leasing, capabilities that traditional AI struggles to replicate.Our innovative solution provides leasing agents with real-time guidance during calls and tours, enabling them to establish rapport, address objections, and significantly increase lease signings. Our success is evident, with an impressive 80%+ conversion boost reported by Weidner Apartment Homes, managing over 72,000 units. Our clients describe us as 'the best vendor they’ve ever partnered with.'This is merely the beginning of our journey. We envision a future where important conversations foster deeper connections.Your ResponsibilitiesAs the Deployments Lead, you will own the customer relationship from the moment they sign the contract through to their long-term success. Your responsibilities will include:Implementations & Onboarding: Facilitate the transition to our platform by configuring the system, training teams, and ensuring a seamless onboarding experience. Our approach is proactive and attentive, akin to the service one would expect at a world-class hotel.Training: Conduct engaging training sessions that inspire leasing teams to utilize the Grotto platform effectively. This role requires genuine interaction rather than mere script reading—understanding their workflows and showcasing the tangible benefits of our solution.Ongoing Support: Serve as the go-to person for our customers, offering assistance and ensuring they feel supported throughout their journey with Grotto.

Role Overview Strada is hiring an AI Deployment Lead based in New York. This role centers on driving the rollout of artificial intelligence solutions across multiple projects. The position involves working closely with teams from different disciplines to integrate and refine AI technologies within the organization. What You Will Do Lead the deployment of AI systems, ensuring smooth adoption and technical alignment across projects Work with cross-functional groups to deliver solutions that improve how Strada operates Guide teams as they build and implement new AI-driven applications to support business goals Help shape strategies that use AI to make processes more efficient and support company initiatives Who We’re Looking For Strong technical background in artificial intelligence or related fields Experience leading teams or projects involving AI implementation Ability to collaborate with colleagues across engineering, product, and business functions This position is based in New York. Candidates who are motivated to use AI to improve business processes are encouraged to apply.

Normal Computing is seeking a Lead Deployment Strategist based in New York City to guide deployment efforts for the Normal EDA platform. This senior-level role (M5-M6) centers on delivering successful implementations for major semiconductor clients, shaping how the platform is adopted and used in production environments. What you will do Build and lead a team of deployment strategists, setting standards for process, communication, and operational excellence. Develop playbooks and routines to guide customer engagements, ensuring each deployment meets high quality benchmarks. Act as the main point of contact for customer engineering teams, bridging communication between clients, internal engineers, product teams, and business leaders. Oversee the full deployment lifecycle, from planning and rollout to evaluation and ongoing support, adapting strategies as customer needs evolve. Continuously review and refine deployment approaches to improve customer satisfaction and operational efficiency. Role focus This position requires direct involvement with customer engineering teams and a hands-on approach to problem-solving. The strategist is responsible for recruiting and mentoring team members, as well as sharing insights and learnings across the group. The Normal EDA platform combines AI and formal logic to optimize silicon engineering workflows, evolving in response to user feedback. Success measures Production deployments completed with major semiconductor clients Value delivered to customers through improved verification workflows Effective communication with stakeholders across engineering, product, and business functions Operational excellence in every customer interaction

At Fairstead, we are dedicated to creating affordable housing solutions that enhance communities across the nation. Our headquarters are in New York, with additional offices in Colorado, Florida, and Washington D.C. We proudly manage a diverse portfolio of over 27,000 apartments in 28 states. As a fully integrated real estate firm, we combine development, construction, and property management to provide high-quality housing options that meet the needs of our residents.We believe that affordable housing must be well-designed, meticulously managed, and ethically operated. Our goal is to create and maintain housing that benefits residents while delivering lasting value to our communities, partners, and stakeholders. We disrupt conventional industry practices with our innovative, tech-driven approach to affordable housing. In addition to our core real estate services, we offer cutting-edge service lines that enhance resident experiences, fortify communities, and boost operational efficiency. We are committed to embracing digital advancements, data-driven strategies, and emerging technologies, including artificial intelligence, to establish scalable systems that underpin sustainable growth, all while fostering a culture of entrepreneurship, innovation, collaboration, commitment, and integrity.ResiBridge, our independent Internet Service Provider, is focused on delivering affordable connectivity that empowers communities to stay connected. Our mission is straightforward: to provide seamless internet access through professional-grade routers, free installation, and unmatched customer service.Currently serving areas in Maryland, Ohio, Kentucky, and the New York City metropolitan area, including Newark, New Jersey, ResiBridge is swiftly expanding to additional cities nationwide. We design, build, and maintain a state-of-the-art hybrid network using fiber-optic technology and high-capacity wireless links, specifically optimized for multi-dwelling units (MDUs). By utilizing innovative technologies typically reserved for commercial settings, ResiBridge ensures exceptional performance and bandwidth, resulting in a superior customer experience from initial setup to ongoing support.At ResiBridge, we prioritize innovation, collaboration, and customer-centric solutions. Our aim is to cultivate a diverse and supportive workplace where every team member can excel and make a significant impact.

About Method SecurityAt Method Security, we are at the forefront of transforming cybersecurity to combat the escalating threats posed by artificial intelligence. Our mission is to safeguard vital sectors—spanning government, defense, and key commercial industries—against these advanced challenges by developing innovative, autonomous defense solutions. We unite our expertise in AI, cybersecurity, and software engineering to create cutting-edge products that aim to shift the balance of power from attackers to defenders.Our Culture and ValuesBy joining Method, you become a part of an elite, purpose-driven team that champions innovation, transparency, and exceptional quality. We are dedicated to fostering an inclusive environment that embraces diverse perspectives while maintaining rigorous standards. Our team operates on the principles of trust, efficiency, and respect, enabling everyone to make meaningful contributions. At Method, you will be empowered to advance projects independently, receive the support needed to overcome challenges, and play a pivotal role in redefining the future of cybersecurity.Role OverviewAs the Deployment Lead at Method, you will oversee customer engagements with some of the most crucial security teams globally. Your primary focus will be to ensure that our clients maximize their success with the Method platform by serving as the key liaison for managing tactical customer relationships. This multifaceted role encompasses account management, business development, technical analysis, product enhancement opportunities, and user support. We are looking for a versatile, proactive individual who is passionate about revolutionizing cybersecurity. At Method Security, we often deploy our Engineering team directly to client sites, and in this role, you will be instrumental in identifying product value, customer prospects, and business improvements.You may currently be associated with a top-tier consulting firm or managing an operational function within a technology company and are eager to engage with a critical mission while leveraging your analytical skills. You will collaborate closely with a technical counterpart in the Mission Operations Engineer role, who is responsible for delivering, administering, and extending the Method platform.Key ResponsibilitiesEngage with customer stakeholders, ranging from analysts to executives, to ensure Method's solutions are effectively integrated and addressing critical challenges.Oversee deployment projects to facilitate a seamless adoption of the Method platform within client organizations.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

Join a Transformative CompanyAt Palantir, we create cutting-edge software solutions that empower organizations to make data-driven decisions and optimize operations. Our innovative platforms are utilized to develop life-saving medications, anticipate supply chain challenges, locate missing persons, and much more.Our MissionThis role revolves around identifying connections within complex datasets and transforming customer insights into actionable strategies. Our clients rely on us to enhance troop safety, improve product quality, shape effective healthcare policies, and ensure the safe delivery of humanitarian aid through advanced data utilization. As a Deployment Strategist, you will play a pivotal role in turning these insights into tangible outcomes.If you are passionate about harnessing the power of data and technology to solve intricate problems, we would love to connect with you.Your RoleAs a Deployment Strategist, you will collaborate with a dynamic and creative team of Engineers, Product Designers, and fellow Strategists to implement software solutions that tackle some of the world's most pressing challenges. Your objective will be to synthesize diverse information streams to identify critical issues, interpret data, define product requirements, gauge user motivations, and assess potential impacts.Deployment Strategists are proactive individuals who immerse themselves in customer workflows, collaborate with client teams to analyze data, and navigate the product landscape to drive scalability. Some Strategists may also engage with internal Palantir teams to solve internal challenges. This role demands a curious and analytical mindset, a strong instinct for product development, and a deep sense of user empathy to empower our customers in making informed decisions.

Join a Transformative CompanyPalantir Technologies is at the forefront of developing cutting-edge software designed for data-driven decision-making and operational excellence. By delivering critical data to the individuals who need it most, our platforms enable partners to innovate in areas such as life-saving drug development, supply chain forecasting, and child recovery operations.Our MissionThe Deployment Strategist role is fundamentally about leveraging data for actionable insights in real-world scenarios. Our clients approach us with the understanding that effective data utilization is essential for enhancing troop protection, producing superior goods, formulating impactful healthcare policies, and ensuring safe aid delivery to those in need. Deployment Strategists are instrumental in transforming these insights into actionable outcomes.Position OverviewThe Warp Speed initiative builds on a legacy of manufacturing excellence aimed at revitalizing the American Industrial Base. In this role, you will employ data to inform operational decisions. Clients rely on us to enhance product quality through better data management, and as a Deployment Strategist, you will play a crucial role in making this vision a reality.As a Deployment Strategist, you will collaborate with a talented and dynamic team of Engineers, Product Designers, and fellow Strategists to tackle some of the most pressing challenges faced by our world today. Your goal will be to integrate disparate ideas into a coherent understanding of key issues, interpret data meaningfully, identify product needs, grasp user motivations, and pinpoint potential impacts.Your engagement will involve delving deep into our customers' complex workflows. You will work closely with customer teams to analyze data and navigate the product landscape, driving scalability and effectiveness. Some Deployment Strategists may also engage with Palantir's internal teams to address unique challenges. This role demands a curious and analytical mindset, a strong intuition for product development, and a keen understanding of user needs to empower our clients to make better-informed decisions.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

YOUR MISSION: As the Director of Forward Deployed Engineering, AMER (FDE) at Parloa, you will be at the forefront of our enterprise AI initiatives. Your primary objective is to establish and lead a top-tier FDE organization that guarantees consistent, high-quality, and scalable implementations of our enterprise solutions. Additionally, you will play a crucial role in integrating field insights to drive product and platform evolution. Your responsibilities extend beyond project delivery excellence; you will help define the operational framework that drives enterprise AI adoption at Parloa. This includes setting operating models, enhancing technical standards, fostering leadership within the FDE team, and ensuring that our deployments evolve into productized solutions. In this pivotal position, you will bridge the gap between product development and the realities of enterprise deployment, ensuring that the actual experiences of our clients enrich our product offerings rather than dilute them. IN THIS ROLE YOU WILL: Regional FDE Strategy & Operating Model: Create scalable delivery frameworks (including pods, vertical focuses, and specialization layers) that balance customization with productization to optimize impact and profitability. Build and Develop a High-Performance Organization: Recruit, mentor, and develop Team Leads and senior FDE professionals while enhancing leadership potential within the organization through succession planning, career pathways, and growth opportunities. Establish robust performance metrics and accountability systems while cultivating a culture of ownership. Ensure Predictable, High-Quality Enterprise Delivery: Take ownership of delivery health for all strategic projects by implementing scalable capacity planning, forecasting, and utilization management processes. Standardize project governance: Implement risk management practices, create escalation protocols, track dependencies, and define quality benchmarks for architecture, security, reliability, and maintainability. Ensure consistent production stability in enterprise environments. Drive Technical Excellence & Architectural Standards: Establish architectural guidelines and reference patterns for enterprise deployments. Implement review protocols for high-stakes technical decisions and ensure repeatable integration practices across enterprise systems (APIs, identity management, data pipelines). Maintain strong technical credibility in cloud infrastructure, backend systems, and AI design. Leverage Field Learnings into Product Enhancements: Identify common implementation trends and advocate for productization. Collaborate closely with Product and Core Engineering teams to minimize custom implementations and provide strategic input on roadmap prioritization using structured field data.

ServiceNow is seeking a Senior AI Agent Engineer to join the Moveworks division in New York. This role centers on deploying AI-powered solutions for federal customers, working on projects that improve both customer experience and operational efficiency. Key Responsibilities Collaborate with cross-functional teams to implement and refine AI solutions tailored for federal clients. Lead and support the deployment of advanced AI products, focusing on measurable improvements for customer operations. Team Environment The Moveworks group at ServiceNow builds AI-driven products designed for complex, real-world settings. The team values collaboration and aims for meaningful impact in its partnerships with federal agencies.