About the job
At Uni Systems, we are dedicated to transforming digital aspirations into tangible outcomes. As we continue to expand, we invite a skilled ServiceNow Platform Lead to become a vital part of our UniQue team in Warsaw.
What will you contribute to our team?
- Ensure the security, availability, performance, and ongoing enhancement of the ServiceNow platform in partnership with Architects and Developers.
- Oversee development efforts, including enhancements and troubleshooting.
- Manage the platform throughout its entire lifecycle (design, implementation, operation, optimization).
- Conduct demonstrations and training sessions for end users and support teams.
- Collaborate with internal stakeholders to assess expectations and platform usage requirements.
- Collect, analyze, and validate business and user requirements.
- Convert requirements into effective technical solutions in accordance with architectural standards.
- Communicate proposed solutions to both technical and non-technical stakeholders.
- Support the deployment of organization-wide service management capabilities.
- Coordinate development and enhancement initiatives with Architects and Developers.
- Provide insights on business requirements and technical designs.
- Contribute to solution architecture and development efforts.
- Assist cross-functional teams in risk management, security, and disaster recovery.
- Maintain current documentation (technical specifications, SOPs, user guides, knowledge base articles).

