About the job
Uni Systems is looking for a Lead ServiceNow Platform Specialist to join the team in Warsaw. This role focuses on guiding the ServiceNow platform through its full lifecycle, from design and implementation to ongoing operation and optimization. The position calls for close collaboration with Architects, Developers, and internal stakeholders to ensure the platform remains secure, reliable, and aligned with business needs.
Main responsibilities
- Ensure the ServiceNow platform is secure, available, and performing well, working closely with Architects and Developers.
- Oversee development, enhancements, and troubleshooting activities.
- Manage the platform’s lifecycle, including design, implementation, operation, and optimization.
- Conduct demonstrations and training sessions for end users and support teams.
- Collaborate with stakeholders to assess expectations and platform requirements.
- Collect, analyze, and validate business and user requirements.
- Translate requirements into technical solutions that meet architectural standards.
- Communicate solutions to both technical and non-technical audiences.
- Support the rollout of service management capabilities across the organization.
- Coordinate platform development and enhancement with Architects and Developers.
- Provide input on business requirements and technical designs.
- Contribute to solution architecture and development.
- Assist cross-functional teams with risk management, security, and disaster recovery planning.
- Maintain up-to-date documentation, including technical specifications, SOPs, user guides, and knowledge base articles.
Collaboration and impact
This position works at the intersection of technology and business, ensuring ServiceNow meets evolving organizational needs. The Lead ServiceNow Platform Specialist communicates with both technical and non-technical stakeholders to deliver effective solutions and support ongoing platform improvement.

