Qualifications
Key Responsibilities:
Lead and mentor a specialized team of Support specialists and QA engineers, providing global oversight for GTM business applications.
Oversee the complete QA lifecycle for Salesforce deployments and critical integrations (Zuora, Tipalti, Ironclad), ensuring defect-free production launches.
Manage global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.
Collaborate with global Product Managers and Developers to convert roadmap requirements into detailed test plans and support documentation.
Enhance operational efficiency by identifying recurring technical challenges and implementing automated solutions or process improvements.
Qualifications:
Proficient Salesforce Administrator with in-depth knowledge of platform architecture and Service Cloud functionality.
Professional experience in QA methodologies, including regression testing, UAT coordination, and automated testing tools.
Expertise in managing technical support operations and ticketing systems to drive performance metrics.
Experience in designing and documenting technical operational processes for global cross-functional teams.
Excellent verbal and written communication skills in English for effective collaboration with stakeholders in Finance, Sales, and Legal across time zones.
About the job
Exciting Opportunity
Join the Global Tech GTM team during a transformative year as we strengthen our technical foundations across the Grow and Create business units. As the Lead of our Bengaluru-based Support and QA hub, you will guide the operational backbone, ensuring our global GTM applications—including Salesforce, Zuora CPQ, and Ironclad—are executed with exceptional precision.
Your immediate focus will be on stabilizing our global support queues while establishing top-tier QA protocols for our deployment roadmap. Long-term, your success will be measured by your ability to cultivate a high-performing team that serves as a center of excellence for technical validation and swift issue resolution. Your contributions will directly influence the stability of our Lead2Cash lifecycle, guaranteeing that the technology fueling our global revenue operates seamlessly. This is a remarkable chance to advance within a high-impact global team and to influence the technical operations of a leading tech ecosystem.
About Unity
Unity3D is at the forefront of technological innovation, providing a robust platform for game developers and creators worldwide. Our commitment to excellence and collaboration drives our success in a rapidly evolving tech landscape.