About the job
DOSS builds an AI-native Operations Cloud for businesses handling physical products, aiming to replace spreadsheets and rigid ERP systems with a more adaptive solution. The company’s platform helps organizations manage goods, finances, and data in real time, making it easier to automate workflows and adapt as needs change. DOSS recently raised $55M in Series B funding, backed by leading investors, and serves operators seeking agility and precision in their operations.
Role overview
The Lead Project Management Officer (PMO) leads the PMO team at DOSS and plays a central part in ensuring client success. This position connects product, data, operations, implementation, and customer relationship management. The Lead PMO oversees the entire post-sales product operations and implementation process, supporting clients from initial engagement through to go-live.
What you will do
- Collaborate with client leadership to understand operational and financial workflows, including the movement of goods, information, and money.
- Design product data models, workflows, and system integrations tailored to client needs.
- Configure and build solutions on the DOSS ERP platform.
- Lead User Acceptance Testing (UAT) and manage the go-live phase for client implementations.
- Guide the end-to-end ERP lifecycle for upper mid-market and enterprise clients, ensuring their success.
- Contribute to the development of new product features and solutions within the DOSS ERP environment.
- Advance best practices and drive process improvements within the PMO team.
Requirements
- Strong sense of ownership and accountability in project delivery.
- Commitment to excellent customer service, with effective client and stakeholder management skills.
- Interest in both operational and technical details.
- ERP or industry experience is helpful but not required. Team members come from a range of business and technical backgrounds.

