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Lead Product Designer | Solidroad

SolidroadSan-Francisco
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for a Principal Product Designer who possesses:A strong portfolio demonstrating expertise in product design and user experienceExperience with AI and machine learning applications in product designExcellent communication skills and the ability to collaborate with cross-functional teamsA passion for creating user-centered products that balance business goals with user needsA degree in Design, Human-Computer Interaction, or related field (Bachelor's or higher)

About the job

Job Title: Lead Product Designer

Company: Solidroad

Location: San Francisco (on-site)

Job Type: Full-time

A Message from Our Founders, Mark & Patrick

Every day, countless customers face frustrating experiences. Support teams often take the heat. Budgets are cut, and quality declines further. It’s simply labeled as "the cost of doing business."

We believe this is unacceptable.

At Solidroad, we are committed to transforming customer experience into a realm of excellence and efficiency. Our innovative AI is designed to turn every customer interaction into a valuable learning experience, equipping customer teams for greater effectiveness.

And we’re just getting started.

About Solidroad

Our team at Solidroad is tackling a complex and thrilling challenge:

How do we scale customer support while preserving the essential human qualities of warmth, empathy, and intuition?

We leverage AI, generative technologies, and real-time simulations to achieve this ambitious goal.

In Simple Terms

  • Solidroad empowers customer-facing teams to enhance service quality and navigate challenging conversations more effectively without increasing headcount.

  • Our platform is dual-purpose: offering training simulations and automated quality assurance for real customer interactions.

  • The platform analyzes all customer interactions, identifies critical moments, and converts them into actionable training insights.

  • Support teams receive real-world examples, engaging role-plays, and coaching that fosters empathy, clarity, and confidence across various communication channels including voice, chat, and email.

About The Team & The Company

  • Founded by former leaders from Intercom who prioritize exceptional design

  • Our team consists of fewer than 20 members, allowing for meaningful connections

  • Currently in Series A funding, preparing for Series B. Alumni from Y Combinator

  • Supported by prominent investors including the CEO of Product Hunt

  • Our clientele includes major companies such as Meta.

About Solidroad

Solidroad is dedicated to revolutionizing customer support through innovative design and AI technology. Our mission is to enhance the customer service experience by equipping teams with the tools they need to succeed in an increasingly digital world. Our founders, Mark and Patrick, emphasize a culture of empathy and understanding, ensuring that every team member can contribute meaningfully to our shared goals.

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