About the job
Job Title: Lead Product Designer
Company: Solidroad
Location: San Francisco (on-site)
Job Type: Full-time
A Message from Our Founders, Mark & Patrick
Every day, countless customers face frustrating experiences. Support teams often take the heat. Budgets are cut, and quality declines further. It’s simply labeled as "the cost of doing business."
We believe this is unacceptable.
At Solidroad, we are committed to transforming customer experience into a realm of excellence and efficiency. Our innovative AI is designed to turn every customer interaction into a valuable learning experience, equipping customer teams for greater effectiveness.
And we’re just getting started.
About Solidroad
Our team at Solidroad is tackling a complex and thrilling challenge:
How do we scale customer support while preserving the essential human qualities of warmth, empathy, and intuition?
We leverage AI, generative technologies, and real-time simulations to achieve this ambitious goal.
In Simple Terms
Solidroad empowers customer-facing teams to enhance service quality and navigate challenging conversations more effectively without increasing headcount.
Our platform is dual-purpose: offering training simulations and automated quality assurance for real customer interactions.
The platform analyzes all customer interactions, identifies critical moments, and converts them into actionable training insights.
Support teams receive real-world examples, engaging role-plays, and coaching that fosters empathy, clarity, and confidence across various communication channels including voice, chat, and email.
About The Team & The Company
Founded by former leaders from Intercom who prioritize exceptional design
Our team consists of fewer than 20 members, allowing for meaningful connections
Currently in Series A funding, preparing for Series B. Alumni from Y Combinator
Supported by prominent investors including the CEO of Product Hunt
Our clientele includes major companies such as Meta.

