About the job
Join our dynamic team as a Lead Principal Genesys Cloud Professional Services Consultant and spearhead the development of state-of-the-art, enterprise-level contact center solutions.
In this pivotal role, you'll take charge of designing and implementing sophisticated multi-channel customer experience platforms, drawing on your extensive knowledge of Genesys Cloud and contemporary contact center technologies.
The ideal candidate will showcase exceptional technical leadership, hands-on delivery expertise, and the capability to convert intricate business demands into scalable, high-quality solutions.
Key Responsibilities:
- Act as the primary technical liaison for clients and internal teams, offering expert guidance on Genesys Cloud solutions.
- Oversee the design and execution of comprehensive technical solutions, including conducting workshops, gathering requirements, and generating technical design documentation with stakeholder approval.
- Evaluate complex business and technical challenges to define scalable and effective architectural solutions.
- Manage and advance the technical architecture of Genesys solutions, integrating new technologies and best practices as necessary.
- Configure and fine-tune Genesys Cloud environments to meet evolving business and operational demands.
- Direct the planning and implementation of contact center deployments, migrations, and system upgrades.
- Serve as the primary point of escalation and coordination for all Genesys-related inquiries, collaborating with both internal teams and external partners.
- Facilitate production readiness activities and ensure a seamless transition of contact center solutions into operational environments.

