About the job
About Thunes
Thunes is revolutionizing the landscape of global money transfer with its Smart Superhighway, enabling real-time payments across more than 130 countries and 80 currencies. Our proprietary Direct Global Network connects our members to over 7 billion mobile wallets and bank accounts worldwide through an extensive range of payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many more.
Our esteemed members consist of industry leaders such as Uber and Deliveroo, as well as prominent super-apps like Grab and WeChat, along with various MTOs, fintechs, PSPs, and banks. What sets Thunes apart is our unmatched global reach, combined with our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring our members enjoy unparalleled speed, control, visibility, security, and cost efficiency when facilitating real-time payments globally.
Headquartered in Singapore, Thunes boasts a robust presence with offices in 12 major cities, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, please visit: Thunes Website
Role Context
As we expand our global network, maintaining the quality, reliability, and performance of our payout partners is crucial for safeguarding revenue and customer trust. We are seeking a Partner Quality & Optimization Lead to spearhead our global initiatives aimed at enhancing the operational performance of our payout ecosystem.
This pivotal role resides within the Member Experience (MX) organization and leads a distributed team across Barcelona, Manila, and Singapore. The team is dedicated to identifying systemic issues, enhancing partner performance, and driving operational and technical enhancements to fortify the reliability of our global payment network.
This is a high-impact team leadership position designed for someone who thrives on addressing complex operational challenges, collaborating across teams and partners on a global scale, and driving tangible improvements in customer experience and business performance.

