Lead of Digital Experience & Marketing Operations

Join Oliver as a Digital Experience Account Director in London, where you will lead the charge in delivering exceptional digital experiences for our clients. You will be the driving force behind innovative solutions, collaborating closely with various teams to exceed client expectations and ensure project success.

About Us:AND Digital is a forward-thinking technology company committed to enhancing digital delivery and bridging the digital skills divide. Since our inception in 2014, we have empowered organizations to develop superior digital products and cultivate robust digital teams.At AND Digital, we believe in creating lasting legacies for our clients. We achieve this by fostering close-knit relationships within our regional offices, known as 'Clubs', ensuring our partners receive dedicated support from teams located nearby.This innovative approach has fueled our remarkable growth, and as of today, we are a team of over 1,300 professionals, with Clubs across the UK and Europe, and ambitious plans for global expansion in the coming years.Join us in our mission to close the global digital skills gap.Your Role:The Account Director is a crucial strategic position, responsible for nurturing relationships between the Club and its clients, overseeing current projects, expanding accounts, and fostering enduring partnerships between AND Digital and client organizations.We are seeking a seasoned account manager who excels in the day-to-day management of client relationships and possesses the commercial acumen necessary to drive client growth and revenue.Client Relationship Management: You will oversee a portfolio of clients, tasked with establishing and cultivating trusted relationships with key stakeholders to amplify AND's impact.Account Growth: Develop and implement effective account strategies that deliver value to our clients while supporting AND's growth, identifying, shaping, and successfully pitching new business opportunities.Client Assurance: Manage daily client and AND team requirements, ensuring clear and timely communications, onboarding, and team rotations.People Leadership: Clearly communicate AND's mission and objectives, fostering connections between AND's offerings, our clients, and our goals.Commercial Management: Sustain commercially viable accounts with minimal oversight, utilizing solid commercial knowledge to proactively mitigate revenue loss. You will also assist in creating Statements of Work (SOWs) and must have a comprehensive understanding of contract terms and commercial risks.Team Building: Responsible for assembling and sourcing a team for the client based on the skills and needs of our personnel, including attending internal and client scheduling meetings and ensuring schedules are current.Issue Resolution: Act as a trusted escalation point for both the client and delivery team, addressing and resolving challenges to ensure successful outcomes.Why Work with AND Digital?Our core values—wonder, share, and delight—shape our client interactions and define our workplace culture. We believe in collaboration, a supportive environment, and the continuous development of our people.

As a Digital Account Director at Oliver, you will spearhead our digital client accounts, driving strategic initiatives and ensuring exceptional client satisfaction. You will leverage your expertise in digital marketing to develop innovative solutions that meet client objectives, while leading a talented team of professionals.Your role involves collaborating closely with clients to understand their needs, crafting comprehensive digital strategies, and overseeing project execution to deliver outstanding results. You will also be responsible for managing budgets, timelines, and resources effectively.

About AND Digital AND Digital is a technology company focused on transforming digital delivery and closing the digital skills gap. Since 2014, we have helped organizations create outstanding digital products and build strong digital teams. Our regional teams, known as 'Clubs,' work closely with clients to provide dedicated support and foster lasting partnerships. With over 1,300 people across Clubs in the UK and Europe, AND Digital continues to grow organically. We have plans to expand globally and remain committed to building legacies for our clients through collaboration and expertise. Role Overview: Client Service Director The Client Service Director leads the relationship between AND Digital’s Clubs and client organizations. This role manages ongoing engagements, drives account growth, and builds long-term partnerships. The position calls for an experienced account manager who combines strong relationship skills with commercial insight to grow client revenue. Main Responsibilities Client Relationship Management: Manage a varied client portfolio, developing trusted relationships with key stakeholders to strengthen AND Digital’s impact. Account Growth: Create and execute strategic account plans that deliver value for clients and support AND Digital’s growth. Identify and pursue new business opportunities. Client Assurance: Oversee daily client communications, onboarding, and team rotations to ensure smooth operations and clear information flow. People Leadership: Communicate AND Digital’s mission and goals, connecting our services to client needs. Commercial Management: Maintain commercially successful accounts with minimal supervision. Use commercial expertise to prevent revenue loss, contribute to Statements of Work (SOWs), and understand contract terms and risks. Team Building: Assemble and manage a team tailored to each client’s needs and staff skills. Participate in internal and client scheduling meetings to keep plans current. Issue Resolution: Serve as a trusted escalation point for clients and delivery teams, resolving issues proactively to support successful outcomes. What Sets AND Digital Apart Our culture is shaped by three core values: wonder, share, and delight. Collaboration and continuous learning are at the heart of our workplace. AND Digital offers an environment where people grow and make a real difference for clients and colleagues alike.

Join Our Team as an Account Director - Digital!At WPP Media, we are at the forefront of creative transformation. Our mission is to harness the power of creativity to craft better futures for our people, our planet, our clients, and our communities. Discover more about us at wpp.com.About WPP MediaWPP Media represents WPP's global media collective, uniting the finest platforms, talent, and partnerships to unlock limitless growth opportunities. Learn more at wppmedia.com.EssenceMediacom: A Premier WPP Media BrandEssenceMediacom is revolutionizing the media agency landscape. With a foundation built on analytics and insights, and driven by data and technology, we leverage the power of media and creativity to create breakthroughs for leading brands. Our approach equips clients to navigate the complexities of modern marketing and uncover the innovative strategies essential for connecting with consumers. We are structured for the modern communications economy—adaptable, data-driven, and committed to continuous evolution.Role SummaryWe are seeking a Digital Planning Specialist to lead our digital planning and buying efforts, facilitating top-tier digital acceleration and strategic digital leadership for our clients. This role is pivotal in enhancing clients' digital aspirations.The ideal candidate will blend deep knowledge of the digital media landscape with outstanding planning and client service skills, guiding the Digital and Publishing planning team in implementing best practices and motivating team growth.As an Account Director, your responsibilities will include overseeing campaign management, optimization, reporting, and the establishment of testing frameworks, while promoting platform adoption and skill development across digital channels.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Overview Join Octagon as a Group Director in Hospitality and Experience, where you will play a pivotal role in shaping guest experiences at the crossroads of sports and hospitality. You will lead a diverse array of hospitality projects, overseeing their development and execution on both local and international scales. Responsibilities Direct multiple hospitality teams in crafting and executing guest programs for various clients at prominent sporting events. Ensure alignment across programs and processes, maintaining clear communication with clients regarding roles, responsibilities, scope, budgets, schedules, and program status. Partner with legal and finance teams to guarantee compliance with Omnicom and client standards. Manage Health, Safety, Security, and Environment (HSSE) planning and execution, including team safety and contingency strategies. Supervise project timelines and key stakeholder engagements to ensure punctual delivery. Assist in developing presentation materials, from pitch proposals to event summaries and operational manuals. Collaborate with senior team members, agencies, and stakeholders to achieve partnership goals through a cohesive strategy. Oversee substantial budgets, identify efficiencies, and manage third-party costs via project reconciliation. Foster relationships with third-party vendors, including contractors and suppliers. Conduct regular team meetings to manage communication and roles among team members, ensuring deadlines are met. Exhibit exceptional program management, organizational, and communication skills. Demonstrate effective people management abilities, quickly gaining the trust of colleagues. Show leadership through accountability, team effectiveness, mentorship, attention to detail, adaptability, and professional confidence. Willingness to travel internationally for site visits and events. Requirements Essential Qualifications: The ideal candidate should possess 8-10 years of relevant experience in the design and implementation of comprehensive hospitality programs, including asset management and guest experience, with a proven track record in major sporting events and/or premium B2B experiences. A strong understanding of the hospitality sector is crucial, along with the ability to manage senior stakeholders across diverse workstreams. Polished and persuasive communication skills, as well as a working knowledge of the sports sponsorship landscape, are essential.

About UsAt AND Digital, we are a pioneering technology firm committed to enhancing digital delivery and bridging the digital skills divide. Since our inception in 2014, we've empowered organizations to develop superior digital products and cultivate robust digital teams. We believe that our efforts should always yield significant value for our clients. Through our regional offices, affectionately referred to as 'Clubs,' we foster strong partnerships with our clients, ensuring they receive personalized attention from local teams. This distinctive approach has fueled mutual success, evident in our impressive organic growth over the years. Today, we boast a team of over 1,300 professionals across the UK, Europe, and the USA, with aspirations for global expansion in the near future. Join us in our mission to close the digital skills gap worldwide.Your Role: Solution Director – Data & AIAs a Solution Director within our Clubs, you will be instrumental in shaping and propelling the growth of AND's Data & AI division. Your responsibilities will include defining our go-to-market strategy, cultivating strong partnerships within the ecosystem, and steering project delivery through AND's innovative club model. Serving as a senior advisor to clients, you will craft transformative Data & AI solutions while enhancing internal capabilities and driving technical excellence.Key Responsibilities1. Lead Propositions and Practice IPTake ownership of AND’s Data & AI offerings, partnerships, and thought leadership initiatives.Establish yourself as a visible leader in the Data community, championing consistency, quality, and innovation.Develop training and mentorship programs to enhance internal capabilities.2. Client EngagementAct as a trusted advisor to executive stakeholders (CTO/CDO/CPO).Forge relationships that reveal client challenges and opportunities.Illustrate the art of the possible in Data & AI, linking innovation to tangible results.3. Solution DevelopmentConvert complex business needs into compelling, value-driven Data & AI solutions.Guide teams to realize the vision and ensure effective, outcome-oriented delivery.Assist in business case development and pre-sales activities.4. Growth StrategyIdentify, qualify, and shape new opportunities across AND.Collaborate with Client Teams to develop proposals, mentor peers, and influence outcomes.Achieve a targeted leveraged revenue impact of approximately £2m+.5. Leadership and InspirationProvide senior oversight, coaching, and technical guidance across various engagements.Promote excellence and serve as a role model for proactive, positive leadership.

Join Octagon, a pioneering global creative agency specializing in sports and entertainment partnerships. With a diverse team of over 800 professionals worldwide, we collaborate with brands to craft innovative ideas that resonate with fans, igniting their passions. Our perspective transforms complexity into opportunity, championing authenticity, creativity, and sustainability to achieve remarkable results in our industry.We invite you to explore an exciting opportunity within our vibrant culture of creativity, content, and events.Our Core Values:Empowerment, intelligence, inclusivity, innovation, and impact are the principles that guide our actions and define our collaborative spirit. As a senior leader, you will exemplify these values in your role and inspire your team to embody them in every aspect of our operations.Position Overview:We are thrilled to announce the opening for an exceptional Account Director to join our London office. This pivotal role will oversee track-side hospitality programs and brand activations for a key motorsport client, focusing on comprehensive product supply, logistics, and service delivery throughout the F1 season.If you have a reputation for delivering outstanding client service and a proven track record of executing impactful live events, we want to connect with you. You will be an inspiring leader, dedicated to mentoring and developing your team while achieving exceptional results and enhancing our motorsport and experiential offerings.We seek a passionate marketer with a solid background in Formula 1 sponsorships and events. A deep understanding of the F1 hospitality ecosystem is essential, with experience working with beverage brands being a plus but not mandatory.

At AND Digital, we are a dynamic tech company on a mission to enhance digital delivery and bridge the digital skills gap. Since our inception in 2014, we have partnered with organizations to create exceptional digital products and empower robust digital teams.We are dedicated to making a significant impact for our clients. Our regional offices, affectionately called ‘Clubs,’ enable us to cultivate deep connections with our partners, ensuring they receive dedicated attention from teams nearby.This innovative structure has fueled our mutual success, evident in our impressive organic growth since 2014. We currently boast a talented team of over 1,300 individuals, with Clubs operating across the UK, Europe, and the USA, and we are poised for further global expansion in the coming years.Join us in our commitment to closing the global digital skills gap.Director of Engineering SolutionsAs the Director of Engineering Solutions, you will play a pivotal role in nurturing and expanding our client accounts. Leveraging your extensive technical expertise, client engagement abilities, and in-depth knowledge of our offerings, you will foster trust and establish credibility with senior client stakeholders, identifying opportunities to help them realize their objectives and aspirations.Understanding Client Challenges Serve as a trusted advisor to C-suite stakeholders in your domain (CPO/CTO/CDO), providing expert insights and influencing their vision and aspirations. Develop a profound understanding of the client’s business model, strategy, and goals, pinpointing how technology and modern engineering practices can unlock value. Cultivate relationships to establish a network within the client organization, gaining insights into their business, needs, and challenges.Strategic Guidance and Solution Development Proactively engage with clients to comprehend their needs and pain points, exploring potential solutions and offering ongoing expert advice. Advise on how technology across cloud, data, integration, and full stack engineering can effectively address their challenges. Constructively challenge client assumptions to guide them toward achieving their desired outcomes.Opportunity Identification and Proposal Development Recognize opportunities where we can help devise the right solutions for clients, assisting them in building internal business cases. Collaborate on proposal development and opportunity shaping for both existing clients (alongside the Head of Client Services) and new prospects (with CP), playing a vital role in showcasing our technical capabilities and engineering expertise.

About BLP Digital BLP Digital builds AI-powered solutions that automate ERP processes for large enterprises. Founded by experts from ETH Zurich and HSG, the team develops AI agents that simplify finance, procurement, logistics, sales, and more. Today, BLP Digital’s technology supports over 20,000 daily users in more than 40 countries, automating upwards of 70,000 processes each day, including for Fortune 500 clients. Headquartered in Switzerland and expanding rapidly, BLP Digital is recognized as one of the country’s fastest-growing SaaS scaleups. Deep technical and business process knowledge has shaped a product with strong market fit and a growing international customer base. Work Culture at BLP Digital AI-Driven and Data-Centric: The team uses advanced technology or builds its own, so focus stays on meaningful work. Self-Governing: As a self-funded startup, decisions are made internally, not by outside investors. Accountability: Team members own their work and outcomes, learning from both successes and failures. Commitment to Excellence: High standards guide every project and interaction. Openness: Transparent communication and fair processes are core values. Honesty: Direct, honest conversations are encouraged to spark new ideas and solve problems. Role Overview: Junior Account Executive - AI Solutions BLP Digital is looking for a Junior Account Executive to join the onsite team in London. This role suits someone motivated, curious, and focused on results. The position centers on driving revenue growth in mid-market and enterprise accounts by helping organizations automate ERP processes with AI. Responsibilities include managing the full sales cycle: prospecting, discovery, negotiation, and closing. The Junior Account Executive will work directly with senior decision-makers, such as CFOs, CIOs, CPOs, and COOs, to understand business challenges, develop tailored solutions, and demonstrate how BLP’s platform delivers efficiency and insights. Collaboration with marketing, product, and customer success teams is key to ensuring customers receive strong value throughout their journey with BLP Digital.

Role Overview WPP Media is seeking a Director of Digital Implementation based in London, United Kingdom. This leadership role focuses on turning digital strategies into practical, effective plans that support business goals. The Director will oversee digital initiative execution, making sure projects stay aligned with company objectives. What You Will Do Lead the implementation of digital projects from planning through delivery. Supervise and guide teams to optimize campaign performance. Ensure digital initiatives support and advance business priorities. Work to improve digital experiences for clients by refining processes and outcomes.

Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.

About the OpportunityAre you a visionary leader in the digital landscape, eager to guide global brands through the ever-evolving world of data and technology?Join fifty-five, a dynamic and rapidly growing data consulting firm, as a Digital Associate Director based in our London office. In this pivotal role, you will spearhead our most important client relationships, steering prestigious brands toward digital excellence and facilitating the adoption of cutting-edge digital solutions. We are seeking a strategic leader who not only manages but also actively enhances our client portfolio, develops a high-performing team, and influences the future of our AI service offerings.This role presents a unique chance to integrate strategic account management with business development while contributing to the growth of our AI capabilities.Key ResponsibilitiesStrategic Leadership & Growth Expand the business: Drive new business development and enhance existing accounts by identifying and capitalizing on opportunities for sustainable growth. Become a trusted advisor: Foster deep, enduring relationships with our key global clients, understanding their objectives and advocating for fifty-five's services as a crucial element of their strategies. Shape our AI offering: Take a leading role in the development and scaling of our AI services, ensuring we stay at the forefront of industry innovation. Ensure project excellence: Oversee the direction and quality of our priority client projects. Team & Practice Development Develop talent: Mentor and enhance team capabilities, establishing a premier consulting practice equipped to support complex, large-scale programs. Refine our approach: Utilize your extensive expertise to enhance our consulting methodologies and diverse service offerings. What You'll BringWe are in search of an innovative leader with a robust mix of technical skills and strategic insight. Extensive experience in digital marketing and/or analytics, with a solid background in a consulting role managing global clients. Demonstrated success in business development and consultative sales, including converting new leads and recognizing upsell opportunities within existing accounts. AI proficiency with a proven record of leveraging AI to achieve business results. Consulting excellence: The capability to assess client needs, propose actionable solutions, and apply a methodical approach to resolving complex challenges. Comprehensive knowledge of end-to-end digital marketing processes, including web and app analytics. Experience in team management and promoting a culture of high performance and continuous learning. A commercial mindset complemented by exceptional communication skills, with the ability to forge strong personal connections with senior clients. Why fifty-five?

Vested is a premier integrated marketing and communications consultancy solely dedicated to the financial services sector. Established in 2015, Vested's mission is to cultivate a financial services ecosystem that is more accessible, transparent, and sustainable. Today, we proudly stand as the fourth-largest financial services agency globally, employing over 100 talented professionals renowned for their expertise, creativity, and dedication to the financial sector.Our team takes pride in advancing our mission through impactful initiatives—ranging from simplifying finance via innovative advertising campaigns to promoting fintech disruptors that enhance accessibility to finance. From public relations to social media, creative content, and beyond, we excel at providing solutions for dynamic financial brands.Recognized as one of the best workplaces in the industry, Vested offers a unique educational program, VestED, ensuring every team member—regardless of their role—has continuous learning and professional development opportunities. As a member of the Vested team, you will become a stakeholder, innovator, builder, and creator of value. We are committed to upholding integrity, even in challenging situations, and we maintain an insatiable curiosity that drives us to question the status quo. Join us in our quest to revolutionize the industry and deliver outstanding results for our clients.We are currently looking for an Associate Director – Digital to join our expanding UK team. This senior, hands-on position is perfect for a digital specialist who can manage multi-channel programs, develop strategic initiatives, and foster trusted relationships with senior clients in financial services. You will collaborate closely with the UK Managing Director for Creative & Digital to enhance our integrated digital offerings and elevate the quality, performance, and innovation of our services. In this role, you will oversee key accounts, mentor teams, contribute to new business initiatives, and ensure our digital programs yield measurable results.

About Us Kinesso is a cutting-edge, technology-driven performance marketing agency that forms the backbone of IPG Mediabrands, dedicated to delivering actionable growth for our agency partners and clients. We transform 'action' into 'outcome' for our clients by harnessing our exceptional strengths in optimization, analytics, AI, and experimentation. By consolidating the expertise of Matterkind, Reprise, and Kinesso into a single, powerful entity, we have established ourselves as the foremost delivery engine in the industry. Our comprehensive services span performance marketing, data, and technology, driven by a profound understanding of consumer behavior. We provide an end-to-end solution that encompasses planning and optimization while implementing data-driven strategies for social platforms, facilitating growth in e-commerce, and developing tailored marketplaces to meet each client's specific needs. With a global workforce of over 6,000 professionals operating in more than 60 countries, we invite you to learn more about us at www.KINESSO.com.

About UsKINESSO is a cutting-edge performance marketing agency at the core of IPG Mediabrands, dedicated to driving actionable growth for our partners and clients. We convert 'action' into 'outcome' by using our advanced capabilities in optimization, analytics, artificial intelligence, and experimentation. Formed from the merger of Matterkind, Reprise, and Kinesso, we stand as the most effective delivery engine in the industry, with a comprehensive array of services that span performance marketing and data technology. Our deep understanding of consumer behavior enables us to provide holistic solutions that include data-driven strategies for social platforms, growth in e-commerce, and customized marketplaces tailored to our clients' unique needs. With over 6,000 employees across more than 60 countries, discover more at www.KINESSO.com.

Role Overview Mediabrands is seeking an Account Director - Addressable Strategy based in London. This role leads a team focused on developing addressable strategies that help clients reach their goals in digital marketing. What You Will Do Guide a team in creating addressable media strategies that support client objectives and engagement. Work closely with teams across disciplines to deliver tailored marketing solutions for each client. Set the strategic direction for addressable campaigns, aiming for strong performance and clear, measurable outcomes. Collaboration and Impact This position involves regular collaboration with cross-functional groups, ensuring that each campaign meets high standards and aligns with client needs. The Account Director's expertise shapes both strategy and execution for addressable media efforts.

Position: Director of Digital Marketing (Broadwick Spaces & Services)Reporting to: Marketing DirectorLocation: Canary Wharf, LondonContract Type: Full-Time, Permanent (42.5 hours per week)About Broadwick:Broadwick is a dynamic international company headquartered in London, dedicated to creating, developing, owning, and operating a diverse range of venues, spaces, events, and experiences. We are committed to redefining spaces and enhancing how audiences engage with music, art, culture, and recreation by dismantling traditional barriers.With deep roots in the music industry, Broadwick has built a remarkable portfolio, including 20 global festivals that were sold in 2019 to focus on an expanding array of venues such as Printworks London, Depot Mayfield Manchester, and more. Together, we aim to challenge norms and transform the cultural landscape through innovative thinking, bold ideas, and commercial expertise, crafting spaces and experiences for discerning audiences in inspiring locations.About Broadwick Spaces:Broadwick Spaces oversees the ownership, management, and operation of a growing portfolio of hybrid venues tailored for both cultural and commercial purposes. These venues host a diverse array of activities, including music shows, fashion events, brand activations, filming, exhibitions, and large-scale corporate gatherings.About Broadwick Services:Broadwick Services is a collective of specialized teams excelling in various sectors, with a rich legacy of supporting some of the most iconic brands and prestigious events in the industry. We have established ourselves as leaders in providing top-tier production services, world-class entertainment, talent management, and more.Our Team:Our team is composed of passionate individuals dedicated to creating remarkable spaces that leave a lasting impact. We are a close-knit group of talented professionals committed to pushing forward to our next venue or project.What We Seek:The Director of Digital Marketing will spearhead the digital landscape across the Broadwick Spaces and Services portfolio, driving innovative strategies and leading a skilled team to achieve our vision.