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Lead Observability Engineer

Kobie MarketingBengaluru, Karnataka
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in observability engineering or a related field with a strong focus on system reliability and performance optimization. Familiarity with tools like New Relic or similar observability platforms is essential. Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment. A solid understanding of AIOps technologies and practices.

About the job

Join Our Innovative India Tech Hub!

Kobie Marketing, a leader in the loyalty industry with over 35 years of expertise, a multi-year Forrester Leader, and recognized as a Top Workplace in the USA, is expanding its global operations by launching a Tech Hub in India. We collaborate with renowned global brands to establish deep connections with their customers through tailored, data-driven loyalty experiences, all while fostering enterprise value through loyalty. This Tech Hub will function as a Global Capabilities Center for a diverse array of technology roles, presenting you with a unique opportunity to significantly influence our growth and presence in India. As we continue to excel in loyalty, delivering cutting-edge customer experiences for some of the world's most prestigious brands, you'll have the chance to work alongside a talented team dedicated to innovation.

About the Team and Our Vision

As the Lead Observability Engineer, you will spearhead the strategy, implementation, and advancement of observability practices across all production and delivery environments. Your pivotal role will be to ensure system reliability, enhance performance visibility, and facilitate proactive issue resolution across our platforms.

Operating at the crossroads of Engineering, DevOps, and Production Support, you will instill structure, standardization, and intelligence into our monitoring and system management practices. You will lead the transition from reactive operations to a proactive, AI-driven observability model, focusing on automated reliability.

In this exciting role, your responsibilities will include:

  • Owning and enhancing the observability platform (e.g., New Relic) to deliver comprehensive visibility across applications and infrastructure.
  • Setting standards for monitoring, alerting, dashboards, and telemetry (logs, metrics, traces).
  • Utilizing AIOps capabilities to enhance anomaly detection, diminish noise, and expedite root cause analysis.
  • Driving automation and self-healing workflows to reduce manual intervention and enhance system resilience.
  • Collaborating across teams to ensure systems are designed with observability in mind and meet reliability objectives.
  • Continuously evaluating system behavior and incident patterns to optimize performance, scalability, and uptime.

Join us in building a highly reliable, data-driven, and scalable operational ecosystem, where observability serves as a fundamental pillar for engineering excellence.

About Kobie Marketing

Kobie Marketing is a pioneering company in the loyalty sector, driven by a mission to forge profound connections between brands and their customers through innovative loyalty solutions. With over three decades of experience, we have established ourselves as industry leaders, recognized for our commitment to delivering exceptional customer experiences.

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