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Lead Machine Learning Engineer

Augment CXMSan Francisco
On-site Full-time

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Experience Level

Manager

Qualifications

Requirements:A minimum of 3 years of machine learning experience in a B2B product context. Proven experience in leading a data science team, with preference for candidates who possess Enterprise SaaS experience. Hands-on expertise in deploying production-grade NLP architectures. Familiarity with libraries such as TensorFlow, PyTorch, scikit-learn, NumPy, or similar technologies. Outstanding writing and communication skills.

About the job

Key Responsibilities:

  • Serve as a pivotal member of the leadership team, shaping strategy and vision for the organization.
  • Establish the functional and research roadmap to drive business growth.
  • Guide, mentor, and expand the data science team, fostering professional development.
  • Utilize high-quality, diverse datasets from Fortune 500 companies to extract actionable insights for our clients.
  • Design, prototype, and refine innovative architectures in Natural Language Processing (NLP), including Dual-Encoders, Retrieval-Based Ranking Engines, and Generative Models.
  • Establish thought leadership in the industry by sharing insights through blogging and speaking engagements at conferences.

About Augment CXM

Augment CXM is at the forefront of redefining customer experience management through our innovative software and patented semantic neural network technology. Our solutions empower clients to consistently deliver exceptional customer experiences. We proudly serve a prestigious clientele, including renowned global brands, and have demonstrated significant improvements in agent efficiency, sales conversion rates, and overall customer satisfaction.

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