About the job
About Swap
Swap serves as the backbone of contemporary agentic commerce, being the only AI-native platform that seamlessly integrates backend operations with an innovative storefront experience.
Designed for brands looking to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-protecting decisions through real-time data and capabilities. Our expansive product range covers cross-border transactions, tax solutions, returns, demand planning, and our state-of-the-art agentic storefront, providing merchants with complete transparency to act confidently.
At Swap, we cultivate a culture that prioritizes clarity, creativity, and shared ownership as we transform the landscape of global commerce.
About the Role
As the Lead Machine Learning Engineer focusing on Recommendations, you will be responsible for shaping the intelligence behind the AI Storefront at Swap, determining what products are displayed to each shopper. This position is highly technical and hands-on, merging expertise in recommendation systems, large language models (LLMs), and fashion understanding. You will develop the models and pipelines that drive style-aware product recommendations, outfit generation, and personalized discovery, managing the entire process from research and prototyping to production systems that serve actual customers. Collaboration with our conversational AI layer will be essential, as you will extract insightful preference signals through dialogue and integrate these with traditional e-commerce behavioral data and LLM-based world knowledge to enhance recommendations, particularly addressing cold-start challenges in innovative ways.
You will establish high technical standards for ML engineering in the recommendations domain at Swap, playing a pivotal role in the evolution of this team area as we scale.

