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Lead Deployment Strategist

ValonNew York
On-site Full-time $180K/yr - $210K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesLead Major Enterprise Deployments: Spearhead complex and high-stakes rollouts, ensuring timely and budget-compliant execution with established success metrics linked to operational and financial objectives. Orchestrate Cross-Functional Teams: Manage Deployment Strategy (DS), Forward-Deployed Engineers, Engineering, Product, and Analytics teams throughout the entire lifecycle from discovery to post-go-live stabilization. Develop the Deployment Playbook: Create reusable resources such as migration frameworks, QA protocols, change management templates, and stakeholder communications to enhance deployment speed and quality. Advocate for Customer Needs: Translate field insights into clear product requirements, influence the R&D roadmap, and verify that delivered features provide tangible customer benefits. Manage Risks Effectively: Identify critical paths, foresee potential blockers in complex legacy systems, and implement strategies to keep delivery on schedule. Drive Continuous Value Creation: Post-launch, lead iterative workflow redesign and the introduction of AI agents to maximize impact quarterly. Lead Cross-Functional Teams: Set standards and direction for the deployment teams, encompassing DS, FDEs, engineers, product, analytics, and more.

About the job

About Valon

Valon is pioneering an AI-driven operating system designed for regulated financial sectors, beginning with mortgage servicing. As a Series C enterprise backed by a16z, we are reshaping industries often deemed too complex for innovation. Instead of relying on outdated legacy systems, we've established our own mortgage servicing business, currently managing over $110 billion in loans. This strategic approach has provided us with profound insights into the complexities required for creating effective software in regulated environments.

Our achievements are evident: we have revolutionized mortgage servicing from a 0% margin operation to achieving margins exceeding 60%, all while significantly enhancing customer experiences. Major enterprise contracts are being rolled out across the industry.

Our flagship platform, ValonOS, streamlines processes to be structured and programmable, making it exceptionally suited for the AI era. With a unified system that leverages rich data, our AI agents not only automate tasks but also continuously optimize overall operations. Our ambition extends beyond mortgage servicing as we aim to transform regulated industries and more.

About Valon

Valon is at the forefront of innovation in regulated finance, leveraging AI technology to redefine how industries operate. Our unique approach, rooted in real-world mortgage servicing experience, allows us to create effective solutions that drive substantial improvements in both profitability and customer satisfaction.

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