Lead Data Analyst - CRM Analytics

Join Wise as a Lead Data Analyst in our Operations team, where you will play a crucial role in driving data-driven decision making. In this position, you will lead a team of analysts, utilizing your expertise to interpret complex data sets and provide actionable insights that enhance operational efficiency and customer satisfaction.

Wise is looking for a Lead Data Analyst to strengthen operational performance through data insights. This role is based in London and centers on guiding a team of analysts, collaborating with colleagues across departments, and turning data into clear recommendations for process improvements. Role overview This position focuses on uncovering opportunities to refine operations and support better decision-making. The Lead Data Analyst interprets complex data, develops practical strategies, and communicates findings directly to stakeholders. What you will do Lead and mentor a team of data analysts Work with cross-functional teams to identify and prioritize process improvements Analyze large datasets to extract actionable insights Present data-driven recommendations to stakeholders Requirements Strong analytical skills and experience with complex datasets Ability to develop strategies based on data findings Experience presenting to and influencing stakeholders Background in leading or mentoring analysts is preferred

Wise is looking for a Lead Data Analyst focused on Pricing to help shape pricing strategies and support data-driven decisions. This position is based in London and works closely with teams across the company. Role overview This role centers on analyzing and optimizing pricing models. The Lead Data Analyst will review market trends, assess data, and recommend adjustments to support Wise’s business goals. Collaboration Working with cross-functional teams is a key part of this position. Expect to share insights, coordinate on projects, and ensure pricing strategies remain relevant and competitive. Requirements Strong analytical skills Experience with pricing models Ability to interpret market data and trends Comfort working with teams across different functions

Role Overview Wise is hiring a Staff Data Analyst for the Operations team in London. This role focuses on using data to improve how the company works and supports better decision-making. The analyst will work with complex datasets, uncover trends, and help shape the way Wise operates. What You Will Do Analyze large and varied datasets to find patterns and opportunities for improvement Translate data findings into clear, actionable recommendations for the Operations team Support ongoing efforts to refine and streamline operational processes Work closely with colleagues to share insights and enable strategic choices Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Experience working with data to inform business or operational decisions Ability to communicate insights clearly to a range of stakeholders

Join carwow as a Lead Data Analyst and play a pivotal role in shaping data-driven decisions that enhance our customer experience. You will lead a team of analysts, leveraging data to provide actionable insights and guide strategic initiatives. In this role, you will collaborate with cross-functional teams to interpret data trends and develop robust analytical frameworks that drive business performance.

Wise is seeking a Lead Data Analyst with a focus on CRM Analytics to join the team in London. This position centers on using analytical skills to support and improve customer relationship management initiatives. Role overview The Lead Data Analyst will work with complex datasets to uncover trends and patterns that inform Wise’s CRM strategies. The role involves turning raw data into clear, actionable insights that shape how the company connects with its customers. Key responsibilities Analyze large and varied datasets related to customer interactions and engagement. Develop insights that support Wise’s CRM goals and improve customer experience. Collaborate with teams across the company to refine and optimize customer engagement strategies. Collaboration This role works closely with cross-functional teams, ensuring that data-driven recommendations are integrated into Wise’s broader customer engagement efforts.

Join gopuff as a Lead Data Analyst in our Category Development team, where you'll play a pivotal role in leveraging data to drive strategic decision-making. Your expertise will help us understand consumer behavior, optimize product offerings, and enhance our operational efficiency.In this dynamic role, you will collaborate closely with cross-functional teams, utilizing advanced analytical techniques and tools to extract actionable insights from complex datasets. Your passion for data and analytics will enable gopuff to stay ahead in the fast-paced delivery industry.

Role overview Utility Warehouse seeks a Data Analyst for its Customer Operations team in London. The position focuses on examining customer data to reveal insights and help shape how the company delivers service. What you will do Study customer data to spot trends and highlight areas for operational improvement Create reports and insights that guide business choices Collaborate with teams across the company to build solutions based on data and customer needs Contribute to projects that aim to boost efficiency and improve the customer experience

Wise is hiring a Senior Data Analyst for the Payment Operations team in London. This position centers on applying analytical skills to support decisions that enhance payment processes and drive operational efficiency. Key responsibilities Collaborate with team members and partners across the business to spot opportunities for process improvement Examine payment operations data to guide business decisions Contribute to strategies that enable efficient and dependable payment workflows Role focus This role involves working with data to improve how payments are handled, aiming to make operations smoother and more effective. The Senior Data Analyst will play a part in shaping the direction of payment operations at Wise.

As a Lead Data Analyst at Wise, you will play a pivotal role in shaping our pricing strategy on the Wise Platform. Your expertise in data analysis and keen insights will drive our decision-making process, ensuring we remain competitive and transparent in our pricing model. Collaborating with cross-functional teams, you will translate complex datasets into actionable insights that enhance our product offerings and customer satisfaction.

Join Relay, a pioneering logistics company transforming the online commerce landscape. Supported by Europe’s largest logistics Series A funding of $35M and backed by visionary deep-tech investors like Plural, Relay is on a rapid growth trajectory, outpacing 99.98% of venture-backed startups. We are committed to building the most talented team in the logistics sector.Our Mission: To eliminate barriers for commerce. We strive to reduce high delivery costs that act as a hidden tax on e-commerce, influencing what products are available and who can buy them. Our vision is a world where goods flow freely among people, enhancing the online shopping experience for everyone.The Team:Approximately 110 team members, with over half in engineering, product, and data.Team members hold 45+ advanced degrees in fields such as computer science, mathematics, and operations research.We analyze thousands of data points for every parcel we handle, fostering a culture of first-principles thinking and continuous experimentation.The Opportunity:As the Lead Data Analyst for Middle Mile & Sortation, you will play a pivotal role in optimizing Relay's complex operations, spanning from First Mile to Pitstops. You will focus on enhancing the efficiency of our Middle Mile transport connecting Hybrid Sort Centres to Pitstops, and Sortation processes within our warehouses, where operatives and robots collaborate to handle thousands of parcels daily. This role is rich in data, trade-offs, and closely linked to our unit economics.In this player-coach position, you will lead a small team consisting of the Middle Mile & Pitstops Analyst and the Sortation & First Mile Analyst. You will set the strategic direction, provide coaching, and create an environment that empowers your team to excel. Simultaneously, you will remain hands-on, building models, analyzing data, and tackling complex challenges directly.Relay operates with a centralized data team, integrating analysts into various business squads. You will collaborate closely with the Middle Mile & Pitstops and Sortation & First Mile teams to drive impactful data solutions.

Join Zopa as a Data Analyst specializing in Business Intelligence and Operations. In this role, you will leverage data to inform strategic decisions, enhance operational efficiency, and drive insights that impact our business direction. You will collaborate closely with cross-functional teams to analyze trends, provide actionable recommendations, and support data-driven initiatives.

For over two decades, Smartsheet has empowered individuals and teams to accomplish remarkable outcomes. Our innovative platform offers seamless work management and scalable solutions that drive efficiency and insights. At Smartsheet, we create an environment that encourages big thinking, decisive action, and impactful work; where challenges meet purpose and passion fuels progress.We are currently seeking a talented Senior Data Analyst to enhance the productivity of our Go-To-Market (GTM) organization. This pivotal role involves shaping Smartsheet's growth strategy through insightful data analysis. Collaborating closely with senior leadership, you will provide strategic insights that will aid in decision-making within a dynamic and motivated team. Your expertise will be crucial in optimizing sales pipelines, boosting retention rates, and facilitating deal closures.The ideal candidate is inquisitive and adept at translating complex business inquiries into actionable analysis, reports, and recommendations. Success in this role requires excellent communication skills tailored to diverse internal stakeholders, along with strong proficiency in data analytics tools and languages. You should be capable of identifying business opportunities and devising innovative solutions.Founded in 2005, Smartsheet believes that teams and individuals deserve a superior way to deliver their best work. Today, we provide a leading cloud-based platform that empowers organizations to plan, capture, track, automate, and report on work at scale, ultimately leading to enhanced processes and improved business outcomes.You will report directly to our Director, GTM Operations (EMEA).

About SwapSwap is a pioneering force in the realm of modern agentic commerce, serving as the only AI-native platform that seamlessly integrates backend operations with a visionary storefront experience.Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-protecting decisions through real-time data and capabilities. Our product offerings include cross-border transactions, tax solutions, returns management, demand planning, and our groundbreaking agentic storefront, which provides merchants with comprehensive transparency and the ability to make informed decisions confidently.At Swap, we are committed to cultivating a culture that prioritizes clarity, creativity, and shared ownership as we revolutionize the landscape of global commerce.About the RoleWe are seeking an enthusiastic and practical Lead Analyst to join our expanding team of embedded business analysts, dedicated to driving commercial value within our data-centric SaaS ecommerce ecosystem.This pivotal leadership position allows for substantial ownership and the opportunity to influence how data and insights drive decision-making throughout the organization. You will lead a small team of analysts embedded within critical departments, ensuring they produce high-impact commercial insights. Additionally, you will oversee the analysis and reporting that fuels our business—from internal commercial insights for Sales and Finance to the reliable data that supports our customer-facing agentic systems.We are looking for a hands-on leader who is eager to mentor the team, shape our analytics vision, and ensure our analyses yield measurable commercial success. If you thrive in a dynamic, collaborative environment with a strong sense of ownership and impact, and possess robust commercial acumen, we would love to hear from you!Key ResponsibilitiesStrategic Business Partnering & Roadmap Alignment: Serve as the main point of contact between the data function and key business stakeholders (e.g., VP of Sales, Head of Product). Translate broad business inquiries into actionable analytical roadmaps, ensuring the embedded team focuses on tasks that directly affect ARR, retention, and operational efficiency.Team Leadership & Technical Standardization: Manage and mentor a compact team, conducting code reviews and promoting professional development. Establish and uphold technical standards (SQL style guides, Git version control, dbt modeling) for reusable, scalable, and maintainable code across the organization.Advanced SaaS Metrics & Performance Analysis: Lead the identification and monitoring of key SaaS KPIs (e.g., NRR, CAC Payback, LTV:CAC, Churn, Usage Frequency)....

Join Relay, a pioneering force in the logistics landscape, as we redefine how goods are transported in the digital age. With a remarkable $35 million Series A funding—an unprecedented feat in European logistics—our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled team in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs often act as a hidden barrier to e-commerce, influencing what can be sold online and who can engage. We envision a future where goods flow freely among individuals, enhancing the online shopping experience for all.About Our Team• Comprising approximately 110 talented professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees across various disciplines including computer science, mathematics, and operations research• We process thousands of data points for each parcel, enabling precise calculations and predictions• Our culture thrives on first-principles thinking, rigorous feedback mechanisms, and a spirit of experimentation.About the RoleAs a Data Analyst within the Network team, you will play a critical role in assessing the performance of predictive models related to parcel demand, collection forecasts, parcel dimensions, shift planning, and demand management. This position emphasizes analytical oversight rather than model development: ensuring accuracy, identifying biases, and troubleshooting discrepancies in forecasts. Investigation into root causes, quantifying impacts, and collaborating with Data Scientists to implement solutions will be core to your responsibilities.Your role will also involve creating robust dashboards that provide visibility into model performance for both the team and dependent departments. A comprehensive understanding of these models—including their strengths and weaknesses—will enable proactive adjustments and ensure smooth operations.

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Join Kpler as a Revenue Operations Analyst in our London office, where you will play a crucial role in enhancing our revenue processes and analytics. In this exciting position, you will collaborate with cross-functional teams to optimize revenue operations, leveraging data analysis to support strategic decision-making and drive efficiency. If you are passionate about data-driven insights and eager to contribute to a dynamic and innovative team, we want to hear from you!

Join Alo Yoga as an Operations Planning Analyst, where you will play a crucial role in optimizing our operational strategies and enhancing efficiency across various functions. In this dynamic position, you will analyze data, identify trends, and collaborate with cross-functional teams to drive continuous improvement. Your insights will be pivotal in shaping our operational framework and ensuring alignment with our business objectives.

About FaireFaire is a revolutionary online wholesale marketplace founded on the principle that local is the future. Independent retailers worldwide generate more revenue than giants like Walmart and Amazon combined, but they often lack the competitive edge against such formidable players. At Faire, we harness technology, data, and machine learning to connect a vibrant network of entrepreneurs across the globe. Think of your favorite local boutique—we empower them to discover and offer the finest products from around the world in their stores. With cutting-edge tools and insights at their disposal, we aim to level the playing field, enabling small businesses to thrive against big box and e-commerce behemoths.By championing the growth of independent businesses, Faire is fostering positive economic change in communities globally. We’re on the lookout for intelligent, resourceful, and passionate individuals to join our mission to elevate the shop local movement. If you believe in the power of community, we invite you to be a part of ours.About this RoleWe are in search of an International Strategy & Operations Lead who will be instrumental in guiding data-driven decisions in our global operations. In this role, you will utilize a unique blend of analytical skills, strategic insight, and execution prowess to foster business growth.As a key member of our International Strategy team, you will have the opportunity to spearhead critical projects from inception to completion. You’ll collaborate across various departments including Product, Sales, Operations, Marketing, and Finance to shape our strategic roadmap through insightful analysis and actionable recommendations.This position is perfect for a high-impact individual contributor eager to work in a dynamic, collaborative, and data-centric environment while gaining exposure to diverse functional partnerships.This role is based out of our London, UK office (3 days in the office).What You’ll DoAnalyze complex problems and derive actionable insights.Lead large-scale, cross-functional strategic initiatives that influence company metrics in collaboration with Product, Sales, Finance, Operations, Marketing, and others.Identify opportunities, formulate hypotheses, conduct thorough analyses, and present recommendations to Faire’s leadership team based on your findings.Collaborate effectively with cross-functional teammates to ensure alignment and drive results.