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Lead Customer Success Manager at Knoetic | New York City

KnoeticNew York City
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities and Expectations:Customer Success Leadership: You will serve as the core of our Customer Success operations and amplify our efforts across the organization. Account Management: Initially manage a portfolio of 30-50 accounts and scale up to 100+ as we expand and develop our support systems. Target Segment: Focus primarily on mid-market companies with 250-1500 employees. Product Enthusiasm: A passion for product development, with the ability to think like a Product Manager.

About the job

About Knoetic: At Knoetic, we are on a mission to create the 'Second Brain' for Chief People Officers and their HR teams. Supported by $50MM in funding from prestigious investors such as Accel, EQT, Menlo, and numerous notable angel investors including Adam Grant and Shreyas Doshi, we are poised for growth.

Our platform, CPOHQ, aggregates the most effective practices, playbooks, and templates from the world’s top leaders, while our People Analytics feature provides businesses with millions of data points, analytics, and insights to enhance their operations.

We seamlessly blend consumer and enterprise products, serving thousands of C-level executives from renowned companies like Figma, Box, Notion, and OpenAI.

In Summary: You will drive user adoption, manage renewals, and foster expansion for an AI-driven product suite. You will scale Customer Success through innovative agents and automation rather than increasing headcount, collaborate closely with Product and Engineering teams, and transform mid-market clients into power users. This is an in-person position based in NYC, requiring 4-5 days per week at our Hudson Yards location. You will be our solo champion in this mission.

About Knoetic

Knoetic is at the forefront of transforming HR technology, providing innovative solutions that empower Chief People Officers and their teams. With a strong financial backing and a commitment to leveraging data, we aim to redefine the future of workplace dynamics.

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