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Lead, Compliance Management

AltisourceBengaluru
On-site Full-time

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Experience Level

Experience

Qualifications

QUALIFICATIONS:Minimum of 6 years’ experience in the REO settlement or Title insurance industry, demonstrating a consistent track record of advancement and diverse experience. In-depth knowledge of REO and settlement functions, including current state-level requirements for closing transactions in the REO sector. Able to manage multiple projects concurrently, closely adhering to SLA targets. Ability to work collaboratively within cross-functional, multicultural teams.

About the job

FUNCTIONAL/OPERATIONAL:

  • Identify and document all process, workflow, and system gaps, implementing necessary solutions.
  • Collaborate with compliance and risk teams to address existing issues, establishing a formal follow-up and approval process.
  • Oversee and enhance in-house REO settlement operation initiatives.
  • Develop and maintain strategies to manage high production volumes while minimizing errors.
  • Monitor productivity metrics and implement strategies for continuous improvement.
  • Prioritize the needs and expectations of both internal and external customers, enhancing performance by addressing process and product deficiencies.
  • Utilize customer feedback and quality performance data to advocate for improvements in personnel, processes, or technology to achieve excellence in settlement operations.
  • Oversee quality performance and turnaround times for each settlement vendor, providing regular feedback to strengthen strategic partnerships.
  • Assist in resolving issues that arise between vendors and operational staff, serving as a subject matter expert and communication conduit.
  • Track daily production reports and proactively manage files nearing SLA deadlines.
  • Use quality control results to design and implement training plans aimed at continuous improvement of all settlement activities.
  • Support the development and execution of internal settlement activities, creating comprehensive training materials to ensure full compliance with state regulations.

KEY RESULT AREAS:

  • Design processes, workflows, and system requirements for all REO settlement activities.
  • Optimize and implement process and technology plans to ensure excellence in settlement functions.
  • Act as the subject matter expert and communication bridge between staff and vendors, as well as cross-functional teams.

About Altisource

Join us in transforming the real estate industry! At Altisource (NASDAQ: ASPS), we develop cutting-edge technologies and services for the mortgage and real estate sectors. With partnerships with 7 out of the top 10 mortgage servicers and a significant presence in the market, we are at the forefront of revolutionizing how homes are bought, sold, and managed. Our mission is driven by innovation, inclusivity, and a commitment to excellence.

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