Lead Business Analyst

Join zaelab as a Business Analyst, where you will play a pivotal role in aligning our program's strategic vision with measurable business outcomes. In this remote position, you will facilitate workshops to uncover strategic drivers and develop comprehensive use cases, requirements, and policies. Your analytical skills will be essential in identifying cost-effective eCommerce solutions that align with both business objectives and user needs.Your key responsibilities will include:Ensuring that the strategic vision and desired outcomes of the program are consistently aligned with delivered results.Leading collaborative workshops to pinpoint strategic drivers and create necessary use cases, functional, and technical requirements.Documenting future state business processes while assisting in the formulation of policies and procedures.Facilitating stakeholder alignment to define future state vision and value.Providing expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, covering topics like app ecosystems, headless setups, and multi-store architectures.Ensuring the quality and relevance of user requirements and technical specifications to maintain high delivery standards.Consulting with client stakeholders on modern Shopify-native commerce architectures, including product catalog modeling, inventory synchronization, and app integrations.Acting as a liaison between clients and internal technical teams to ensure the delivered application aligns with creative designs.Leveraging analytics tools to identify growth opportunities and drive business improvements.

ABOUT THE JOBAs a Digital Consultant specializing in CPQ at Zaelab, you will report directly to the Director of Technology Consulting. This pivotal role involves the delivery of Quote-to-Cash solutions for our enterprise clients. You will support the design, configuration, and implementation of CPQ, product configuration, pricing strategies, and ordering workflows across platforms such as ServiceNow (Logik.ai) and related commerce ecosystems.In collaboration with senior consultants and architects, you will execute CPQ implementations, develop innovative technical solutions, and play a key role in ensuring client success. This is a fantastic opportunity to enhance your CPQ skills while working on complex, high-impact projects within a supportive and collaborative consulting environment.Key Responsibilities:Solution & Project Delivery:Assist in the successful delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation.Engage in client-facing discussions, solution reviews, and technical problem-solving sessions.Work closely with project teams to guarantee that delivery milestones are achieved with quality and consistency.Solution Design & Configuration:Support the design of Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows.Configure product configurators utilizing technologies like Logik.ai (ServiceNow CPQ) under the guidance of senior team members.Assist in translating business requirements into functional specifications that align with platform best practices.Technical Discovery & Documentation:Participate in business and technical discovery sessions to assess current-state systems and define requirements.Assist in business process mapping and contribute to functional and architectural documentation.Conduct gap analysis to identify opportunities for process optimization through CPQ capabilities.Hands-On Development:Contribute to the configuration, development, and testing of CPQ solutions.Collaborate closely with developers and architects to ensure designs are implemented accurately.Troubleshoot functional and technical issues, escalating complex problems as necessary.Integration Support:Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications.Assist in building prototypes and proofs of concept to validate requirements and solution approaches.Learn and apply integration patterns and best practices under the mentorship of senior team members.

Zaelab is seeking a highly skilled Senior Project Manager to join our dynamic Delivery team. Reporting to the Senior Manager of Project Management, you will be instrumental in overseeing project execution from the initial kickoff to successful launch. This role requires you to lead e-commerce implementations, coordinate with offshore development teams, and serve as the trusted advisor to client stakeholders. Your success will hinge on effectively balancing technical feasibility, client satisfaction, and project profitability.Your Key Responsibilities:Lead e-commerce projects utilizing Agile/Waterfall methodologies tailored to align with best practices that cater to our clients’ unique needs.Facilitate comprehensive project scope and objective definitions, engaging all relevant stakeholders while ensuring technical feasibility.Collaborate with offshore development teams, guiding sprint planning, daily standups, and other necessary project activities.Act as the primary point of contact for client stakeholders, executives, and internal team members.Maintain all documentation and tools essential for Zaelab's implementation projects.Utilize appropriate tools and techniques to report on project performance.Effectively manage relationships with clients and team members.Work collaboratively within the Project Management team to enhance solutions and processes continuously.Develop a deep understanding of the technology systems and e-commerce industry that Zaelab supports.

As a Digital Consulting Architect specializing in CPQ at Zaelab, you will report to the Director of Technology Solutions and play a pivotal role in crafting scalable, revenue-enhancing Quote-to-Cash solutions for our esteemed enterprise clients. This position is your opportunity to become the foremost functional and technical authority on CPQ, product configuration, pricing, and ordering workflows, effectively utilizing platforms like ServiceNow (Logik.ai) and complementary commerce ecosystems.Your expertise will be instrumental in steering the end-to-end CPQ strategy, architecture, and execution, guaranteeing that our solutions resonate with client revenue models, operational workflows, and their long-term digital transformation objectives. By leveraging your profound knowledge in CPQ, strong consulting acumen, and hands-on technical leadership, you will create solutions that are not only sophisticated but also practical.Your contributions will have a direct impact on client success, the quality of service delivery, and the advancement of Zaelab’s CPQ and Commerce practice.

Role Overview Twilio is looking for a Senior Business Systems Analyst to help shape and improve business processes through smart systems solutions. This remote position is open to candidates based in Canada. What You Will Do Work with teams across the company to understand business needs and challenges Analyze requirements and translate them into clear, actionable technical solutions Support systems integration efforts that align with Twilio’s strategic goals Apply business analysis and project management skills to drive meaningful change What You Bring Experience in business analysis and systems integration Strong project management abilities Comfort working with cross-functional teams Problem-solving mindset and a focus on using technology to improve business outcomes If you enjoy finding practical solutions and making a real impact through technology, Twilio encourages you to apply.

Passport is looking for a detail-focused and proactive Business Operations Analyst to join the BizOps team in Canada. This position stands apart from a standard Business Analyst role, offering the chance to shape how the company works as it grows and integrates artificial intelligence into daily operations. As a Business Operations Analyst, expect to design and implement new workflows, optimize manual processes, and help roll out internal tools. The work centers on improving operational efficiency and supporting teams through training and smarter workflow management. The role offers real ownership of projects and the chance to collaborate closely with colleagues across different departments. This position suits someone early in their career who enjoys solving problems, values sound judgment, and is comfortable tackling important but sometimes unglamorous challenges. The team values continuous learning, mutual support, and curiosity about better ways to work. Key Responsibilities Analyze current workflows to spot inefficiencies and recommend improvements for accuracy and performance. Develop intelligent prototypes using low-code, no-code, and some coding to help teams work more effectively. Decide when automation, redesign, or delegation is the right approach. Manage projects from concept through to implementation, including redesigning workflows, launching new capabilities, or deploying internal tools. Work with teams across Operations, Finance, and Go-To-Market to identify challenges and drive meaningful change. Help the company work smarter by using emerging technologies to achieve more with fewer resources. Candidate Qualifications Bachelor's degree in Business or equivalent experience. Strong communication skills with the ability to share ideas clearly and work collaboratively. Proven sound judgment and the ability to move between detail-oriented tasks and strategic thinking. Curious and resourceful, with a drive to learn and improve.

Join our team as a Curam Business Analyst, where you will play a crucial role in transforming our client's business processes using the Curam Social Program Management platform. You will analyze and document requirements, engage with stakeholders, and ensure the successful implementation of solutions that meet business needs.The ideal candidate will possess a strong analytical mindset and excellent communication skills, enabling you to effectively collaborate with technical teams and business stakeholders.

Join System Canada Technologies as a Business Analyst, where your analytical skills and insights will drive our strategic initiatives. In this contract role, you'll collaborate with cross-functional teams to gather and analyze data, identify trends, and provide actionable recommendations to enhance our business processes. Your expertise will play a crucial role in shaping project outcomes and improving operational efficiency.

Samsara seeks a Financial Analyst to join its team in a remote capacity within Canada. This role centers on working with financial data and supporting business decisions. Key responsibilities Analyze financial data to spot patterns and provide insights for decision-making Prepare accurate, clear financial reports for internal teams Assist with budgeting and monitor ongoing financial performance Location This position is fully remote and open to candidates based anywhere in Canada.

Join System Canada Technologies as a Business Analyst and leverage your analytical skills to drive impactful solutions. As a vital member of our team, you will engage in data architecture and database management, ensuring optimal data flow across systems. Your expertise in reporting and analytics will empower decision-making and enhance business processes.

Join our team as a Bilingual Business Analyst Level 3, where you will play a pivotal role in enhancing government operations and services. We are seeking a skilled analyst who is proficient in both English and French, capable of navigating the complexities of government projects and initiatives.In this position, you will collaborate with various stakeholders, analyze business processes, and provide innovative solutions to improve efficiency and effectiveness within government departments.

Join our dynamic team at System Canada Technologies as a Senior Business Analyst. In this pivotal role, you will leverage your analytical skills to provide valuable insights and drive strategic decision-making. You will collaborate with various stakeholders to gather requirements, analyze data, and support business initiatives. Your expertise will help shape project outcomes and improve overall efficiency.

Join Twilio as a Senior Zendesk Business Systems Analyst and play a critical role in enhancing our customer support operations through the effective use of Zendesk. In this fully remote position, you will leverage your expertise in business systems analysis to optimize processes, drive efficiency, and deliver outstanding service to our customers.

THE ROLEJoin our rapidly growing team at FreshWorks Studio in Victoria as a talented Business Analyst. In this pivotal role, you will create and document precise requirements, including use cases, user stories, process models, and software requirement specifications. Your responsibilities will include generating interface designs, prototypes, data flow diagrams, and comprehensive system models.As a Business Analyst, you will lead the requirement-gathering process and collaborate closely with clients to refine their ideas and address their business challenges. You will facilitate meetings and workshops to extract both functional and technical requirements, transforming these insights into clear project specifications.Your expertise will be crucial in shaping our technology roadmap, identifying viable solutions, and discussing any technical constraints with our clients. You will also work closely with our development and IT teams to ensure that all business, technical, and hardware needs are met.

Join System Canada Technologies as an MDM Business Analyst, where you will play a pivotal role in enhancing our data management strategies. As a key member of our team, you will collaborate with cross-functional departments to ensure data integrity and consistency across the organization. Your analytical skills will help drive informed decision-making and support our commitment to delivering excellence.

Join Varicent as a Senior Business Consultant specializing in Sales Planning. In this pivotal role, you will leverage your expertise to guide organizations in optimizing their sales strategies and enhancing performance metrics. You will collaborate with cross-functional teams and clients, providing insights and solutions that drive revenue growth and operational efficiency.

Join Twilio as a Senior Business Systems Analyst and play a pivotal role in transforming our business processes through innovative technology solutions. In this role, you will collaborate with cross-functional teams to analyze and optimize our systems, ensuring they meet the dynamic needs of our organization. Your expertise will contribute to enhancing operational efficiency and driving strategic initiatives.

Join System Canada Technologies as a Business Analyst specializing in Wealth Management. In this full-time role, you will leverage your analytical skills to enhance our financial services and drive strategic initiatives. Collaborate with stakeholders to gather requirements, analyze data, and provide insights that will shape our wealth management strategies.

Join our dynamic team at System Canada Technologies as a Murex Business Analyst. In this role, you will play a pivotal part in enhancing our Murex systems, collaborating closely with various stakeholders to ensure optimal functionality and performance.