Lead Analyst, Customer Service Analytics

About SwapAt Swap, we are revolutionizing the world of agentic commerce through our innovative AI-native platform, which seamlessly integrates backend operations with a cutting-edge storefront experience. Designed for brands eager to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and enables strategic decision-making with real-time data insights. Our diverse product offerings include solutions for cross-border transactions, tax compliance, returns management, demand planning, and our next-generation storefront, empowering merchants with transparency and confidence in their operations.We are committed to fostering a workplace culture that prioritizes clarity, creativity, and shared ownership as we transform global commerce.About the RoleWe are seeking a dedicated and pragmatic Lead Analytics Engineer to join our Analytics Engineering team, playing a pivotal role in scaling our data infrastructure for a new era at Swap. This leadership position offers significant ownership and the opportunity to directly influence the development and implementation of a modern, scalable data architecture. You will be responsible for leading the creation and upkeep of the data models that drive our business operations, from delivering internal insights for Sales and Finance to providing reliable data sets for our customer-facing systems.We are looking for a hands-on leader who is enthusiastic about steering our high-quality dbt project, defining our analytics vision, and mentoring the team as we expand our data models and capabilities. If you excel in a dynamic, collaborative environment and are eager to make a substantial impact, we would be thrilled to hear from you!Key Responsibilitiesdbt Project Leadership: Spearhead the technical vision, architecture, and expansion of our dbt project, establishing development best practices, CI/CD standards, and ensuring high code quality across the team.Strategic Data Modeling & Architecture: Lead the strategic design and maintenance of a robust, scalable, high-performance core data warehouse (fact and dimension models) that serves as the authoritative source for all critical business functions and data products.Data Governance & Quality: Implement and uphold advanced data quality frameworks, comprehensive testing, PII governance protocols, and documentation standards to ensure data integrity and reliability at scale.Cross-Functional Data Strategy: Act as a vital strategic partner to commercial (Sales, Finance) and product leadership, proactively identifying data opportunities, translating complex business objectives into actionable engineering requirements, and managing the delivery roadmap.

About 9fin 9fin builds an AI-driven platform for the global debt markets, an asset class valued at over $145 trillion. The company brings together proprietary credit data, detailed analytics, and workflow tools into a single system, replacing fragmented data sources and manual processes for clients worldwide. More than 300 institutions, including major banks, asset managers, private equity firms, law practices, and advisors, use 9fin’s platform. The business is growing quickly, especially in the US, with strong client retention thanks to deep integration into client workflows. With product-market fit established and demand rising globally, 9fin is positioned to become the primary platform for debt markets around the world. Message from Rory, Head of Data Analytics At 9fin, data forms the foundation of the product. The analytics team works closely with colleagues who value data-driven decisions and strive to improve the platform’s impact. This is a place for those who want to lead projects end to end and shape the direction of the company. If that sounds like a fit, 9fin welcomes your application.

Join FIRST, a premier global brand experience agency, as an Analytics Lead. In this key role, you will enhance our AI and data capabilities, transforming complex datasets into actionable insights that drive strategic business decisions for our clients. Reporting to the Director of Data and Analytics, you will work closely with a diverse range of sophisticated clients, enabling us to deliver measurable value and foster strategic transformations in the brand experience sector.

Tiger Analytics is a premier analytics consulting firm, renowned for our expertise in transforming data into actionable insights for Fortune 100 companies. Our team excels in Data Science, Machine Learning, and AI, delivering significant business value. Recognized by leading market research firms such as Forrester and Gartner, we are headquartered in Silicon Valley, with a global delivery center in Chennai, India.If you have a passion for tackling complex business challenges through data-driven solutions, we want to connect with you. The designation and compensation will reflect your experience and expertise.As a Business Consultant, you will collaborate closely with key client stakeholders to identify business challenges, outline analysis requirements, and determine solution specifications. Your role will be pivotal in ensuring business value and effectively communicating results.

Join cube as a Customer Analytics Lead and play a pivotal role in transforming data into actionable insights. You will lead a team of analysts to develop strategies that enhance customer experience and drive business growth. Your expertise in analytics will empower the organization to make data-driven decisions.

Role OverviewAs the Analytics Lead for the UK and Emerging Markets, you will serve as a pivotal intelligence hub, equipping our sales teams with the insights they need to make timely, data-driven decisions. This senior contributor role places you at the forefront of a high-performing analytics function that is being established from the ground up, allowing you to directly influence strategic initiatives as a trusted advisor to regional leadership.This position strikes a unique balance for a professional who thrives in both technical execution and business collaboration. You will be tasked with translating complex sales data into straightforward, actionable insights that empower our sales personnel and managers to uncover operational insights, enhance performance, and drive transformation within the organization.Team CollaborationYou will become an integral part of the Sales Analytics & Insights team, part of a global network within Sales Operations that is expanding across Australia, New Zealand, the UK, and North America. Our full-stack analytics team collaborates closely to deliver a range of services, from governed data reporting to predictive modeling and experimentation.Initial Focus AreasFormulating and executing a regional analytics roadmap to bolster strategic decision-making and elevate sales performance.Developing a suite of interactive dashboards and diagnostic reports utilizing Tableau and other contemporary BI tools.Leveraging our advanced technological stack, which includes Snowflake, DBT, and the integration of AI and Data Science.Engaging with senior stakeholders across the Finance and Product teams to align priorities and facilitate essential company decisions.Work EnvironmentXero is accredited as a Great Place to Work in the UK. This role supports flexible working arrangements and promotes a hybrid model, allowing you to balance your time between our modern office environment and remote work. We encourage team bonding through boost days designed to foster connection and collaboration, ensuring you feel valued no matter where you are based.

Join Wise as a Lead Analytics Engineer and play a pivotal role in driving data-driven decision-making across our global operations. You will lead a team of talented analytics professionals, utilizing your expertise to extract insights from complex datasets and develop innovative analytical solutions. Your work will directly impact our product development and overall business strategy.

About UsAt Perk, we are revolutionizing travel and spend management with our intelligent platform that streamlines tedious tasks like travel bookings, expense tracking, and invoice processing. By automating these processes, we free our clients from the burdens of shadow work, allowing them to focus on what truly matters—driving productivity and innovation.Serving over 10,000 companies worldwide, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are committed to addressing the $1.7 trillion issue of lost productivity—averaging 7 hours per employee each week. Founded in 2015, Perk is a global team of over 1,800 professionals across 12 offices, with headquarters in London and Boston. We blend innovation, control, and simplicity to enhance workplace efficiency and employee satisfaction.Our values—ownership, delivering a 7-star experience, and teamwork—drive us. We seek individuals who are curious, purpose-driven, and possess the right mindset to unlock potential. Our diverse talent pool represents over 70 countries, and if you are eager to make a significant impact in the professional world, we welcome you to join our team.To learn more about us, visit www.perk.com.

About WPP MediaWPP serves as the trusted growth partner for the world's leading brands. Our exceptional talent, reliable data, and strategic partnerships, unified through our innovative marketing platform, WPP Open, empower clients to navigate change, seize opportunities, and achieve transformational growth.WPP Media operates as WPP's AI-driven media division, integrating media, data, and partnerships to deliver creative personalization at scale. Through WPP Open and powered by Open Intelligence, clients gain transparency into the effectiveness of their media investments.For more information, visit wppmedia.com.Role Summary and ImpactAs the Account Lead, you will report to a Director or higher within the Client Team. Your primary responsibility will be to oversee analytics projects across multiple initiatives. You will handle all aspects of project management, including planning and resource allocation, ensuring effective project delivery, identifying challenges, and facilitating communication between teams and clients regarding project developments. Your role is pivotal in tracking scope changes and maintaining clear communication with all stakeholders, including finance, to ensure seamless project execution.

Join our dynamic team at Octopus Energy as an Engineering Lead for our Analytics Platform. In this pivotal role, you will spearhead innovative engineering projects, guiding a talented team to enhance our analytics capabilities. Your expertise will drive the development of cutting-edge solutions that empower our data-driven decision-making processes.We are looking for a passionate leader who can inspire and mentor team members, ensuring the successful execution of engineering initiatives. You will collaborate closely with cross-functional teams to deliver robust and scalable analytics platforms that meet our business objectives.

Join our expanding consulting team as a Lead Analytics Consultant and embark on an exciting journey with Hitachi Solutions. This is a remarkable opportunity for seasoned Analytics Consultants to enhance our Analytics practice across Europe.In this pivotal role, you will deliver bespoke, state-of-the-art analytics solutions that provide substantial competitive advantages to some of the UK’s leading companies.The ideal candidate will leverage their expertise in business intelligence tools and analytics best practices to advise clients and ensure that solutions are delivered on time and within budget.Your primary responsibilities will include:Offering expert advisory services on advanced analytics and data engineering best practices, ensuring the delivery of scalable and efficient solutions.Leading teams and projects, overseeing all aspects from requirements gathering to solution design and implementation.Capturing client requirements and guiding the development of solution architectures that address both immediate and long-term business needs.Designing and developing custom Business Intelligence & Advanced Analytics solutions utilizing the latest cloud technologies.Creating and managing dynamic, interactive reports and dashboards with Power BI to provide clients with clear and actionable insights.Guiding teams in data modeling and transformation efforts, including designing optimized data architectures and ETL/ELT pipelines.

Digital Marketing Analytics Project LeadAbout the RoleJoin our dynamic and rapidly expanding consulting team as a Project Lead specializing in digital marketing analytics in London. In this pivotal role, you will oversee the comprehensive delivery of innovative client projects while fostering robust relationships with prestigious clients.Your leadership will guide a talented team of Digital Analytics Consultants, ensuring project success through a deep understanding of client needs, proactive communication, and meticulous attention to deadlines. You will articulate the unique value proposition of fifty-five to our clients effectively.About the CompanyAs a proud member of the Brandtech Group, fifty-five is at the forefront of data-driven marketing, empowering brands to collect, analyze, and leverage their data across various channels to enhance ROI and bolster customer acquisition and retention. With headquarters in Paris and a global presence including offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York, and Shanghai, fifty-five stands out as a certified Google Partner and has been recognized by Deloitte as one of Europe's fastest-growing tech firms. Our unique blend of talent, technology, and service excellence sets us apart in the industry.Key Responsibilities Conduct in-depth analysis and consulting, presenting effective solutions in a clear and structured manner. Manage projects effectively, focusing on planning, internal coordination, client relations, deadline adherence, risk management, and ensuring high-quality deliverables while maintaining profitability. Demonstrate sector-specific expertise by addressing client challenges and tailoring solutions for various industries including consumer goods, retail, and travel. Leverage digital marketing expertise to analyze and optimize strategies in media buying, e-business, and customer experience. Qualifications Master's degree in Business, Engineering, or a related field, or an equivalent qualification. Proven ability to thrive in an international environment. Experience in managing a small team effectively. Exceptional verbal and written communication skills, with the ability to forge strong relationships with senior clients. Solid understanding of digital and data technologies. Significant experience in project management or digital marketing within consulting firms, business intelligence publishers, advertisers, or digital native companies. If this opportunity aligns with your expertise and aspirations, we invite you to reach out! We are excited to meet you.In return, we offer a range of benefits: Join a multicultural, dynamic, and rapidly growing team. Ongoing professional development and certification opportunities.

Join Our Team at Octopus Energy In just a decade, Octopus Energy has revolutionized the energy sector to become the UK's largest energy retailer, proudly serving over 8 million customers. Our remarkable growth is fueled by robust sales across a variety of channels, seamless integration of acquisitions, and exceptional customer loyalty. We are at the forefront of transforming the energy market with innovative time-of-use tariffs and data-driven commercial strategies that redefine customer engagement. By providing dynamic pricing and smart EV charging options, we empower our customers to optimize their energy consumption, benefiting both their wallets and the planet. Your Role as Data Lead As the Data Lead for our GB Commercial Analytics team, you will spearhead pricing operations, commercial reporting, and growth insights to enhance sales, margins, compliance, and customer satisfaction.In this pivotal position, you will collaborate closely with teams across Commercial, Sales, Marketing, and Energy Markets, leveraging your technical expertise and leadership skills to drive impactful results.

Join Capco as a Lead Data Analytics Consultant and play a pivotal role in advancing our UK Data Practice. You will spearhead intricate data and analytics projects within the financial services sector, while mentoring emerging talent and driving innovation across cutting-edge technologies such as Cloud, AI, and Machine Learning.

Wise is seeking a Lead Growth Analyst focused on Marketing Analytics to support data-driven decision making in London. This position centers on analyzing market trends and providing insights that shape marketing strategy. Role overview The Lead Growth Analyst will work closely with teams across the business to interpret data and identify opportunities for growth. The role involves reviewing marketing performance, uncovering patterns in customer behavior, and recommending improvements to acquisition tactics. What you will do Analyze market trends and customer data to inform marketing decisions Collaborate with cross-functional teams to refine and optimize marketing strategies Support efforts to improve customer acquisition through actionable insights Requirements Experience in marketing analytics or a related field Strong analytical skills and familiarity with data-driven decision making Ability to work effectively with teams across different functions

Join SquareTrade as a Partnership Analytics Lead on a 14-month fixed-term contract. In this pivotal role, you will leverage data analytics to drive strategic partnerships and enhance business performance. You will collaborate with cross-functional teams to identify opportunities, optimize processes, and deliver actionable insights that support our growth objectives. Your expertise will be crucial in shaping our analytics strategy and elevating our partnership initiatives.

Join Valtech: Pioneers of Experience InnovationAt Valtech, we pride ourselves on being at the forefront of experience innovation, collaborating with some of the world’s most recognized brands. Our team enjoys a culture driven by values, robust growth opportunities, and the chance to shape the future of digital experiences. Here, your contributions will not only foster your professional growth but also make a meaningful impact across various industries.The OpportunityAs a Lead Digital Analytics Engineer specializing in Adobe Analytics, you will be immersed in a dynamic environment that emphasizes continuous learning and innovation. Your role will involve pioneering cutting-edge digital solutions, challenging conventional methodologies, and crafting the next generation of customer experiences.

Wise is seeking a Lead Data Analyst with a focus on CRM Analytics to join the team in London. This position centers on using analytical skills to support and improve customer relationship management initiatives. Role overview The Lead Data Analyst will work with complex datasets to uncover trends and patterns that inform Wise’s CRM strategies. The role involves turning raw data into clear, actionable insights that shape how the company connects with its customers. Key responsibilities Analyze large and varied datasets related to customer interactions and engagement. Develop insights that support Wise’s CRM goals and improve customer experience. Collaborate with teams across the company to refine and optimize customer engagement strategies. Collaboration This role works closely with cross-functional teams, ensuring that data-driven recommendations are integrated into Wise’s broader customer engagement efforts.

About WPP MediaWPP is the trusted growth partner for the world’s leading brands. Our exceptional talent, reliable data, and world-class partnerships, all unified by our pioneering marketing platform, WPP Open, empower clients to navigate changes, seize opportunities, and achieve transformational growth.WPP Media stands as WPP's AI-driven media operating unit, integrating media, data, and partnerships to deliver creative personalization at scale. With WPP Open and powered by Open Intelligence, our clients gain clarity on the effectiveness of their media investments.For more details, visit wppmedia.com.Position OverviewReporting to a Director or higher within the Client Team, the Account Lead plays a crucial role in managing analytics projects across various initiatives. You will oversee all aspects of project management, from planning to resource allocation, ensuring timely and effective delivery of projects. This includes identifying challenges, facilitating solutions for both colleagues and clients, and maintaining clear communication throughout project stages while tracking scope changes and liaising with account teams, clients, and finance.