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Lead Analyst at Swap | London

SwapLondon
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications- Proven experience in a data analytics role, preferably within a SaaS environment.- Strong leadership skills with a track record of mentoring and developing teams.- Excellent proficiency in SQL and data visualization tools.- Ability to translate complex data into actionable insights for non-technical stakeholders.- Strong commercial acumen and understanding of SaaS metrics.

About the job

About Swap

Swap is a pioneering force in the realm of modern agentic commerce, serving as the only AI-native platform that seamlessly integrates backend operations with a visionary storefront experience.

Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-protecting decisions through real-time data and capabilities. Our product offerings include cross-border transactions, tax solutions, returns management, demand planning, and our groundbreaking agentic storefront, which provides merchants with comprehensive transparency and the ability to make informed decisions confidently.

At Swap, we are committed to cultivating a culture that prioritizes clarity, creativity, and shared ownership as we revolutionize the landscape of global commerce.

About the Role

We are seeking an enthusiastic and practical Lead Analyst to join our expanding team of embedded business analysts, dedicated to driving commercial value within our data-centric SaaS ecommerce ecosystem.

This pivotal leadership position allows for substantial ownership and the opportunity to influence how data and insights drive decision-making throughout the organization. You will lead a small team of analysts embedded within critical departments, ensuring they produce high-impact commercial insights. Additionally, you will oversee the analysis and reporting that fuels our business—from internal commercial insights for Sales and Finance to the reliable data that supports our customer-facing agentic systems.

We are looking for a hands-on leader who is eager to mentor the team, shape our analytics vision, and ensure our analyses yield measurable commercial success. If you thrive in a dynamic, collaborative environment with a strong sense of ownership and impact, and possess robust commercial acumen, we would love to hear from you!

Key Responsibilities

  • Strategic Business Partnering & Roadmap Alignment: Serve as the main point of contact between the data function and key business stakeholders (e.g., VP of Sales, Head of Product). Translate broad business inquiries into actionable analytical roadmaps, ensuring the embedded team focuses on tasks that directly affect ARR, retention, and operational efficiency.

  • Team Leadership & Technical Standardization: Manage and mentor a compact team, conducting code reviews and promoting professional development. Establish and uphold technical standards (SQL style guides, Git version control, dbt modeling) for reusable, scalable, and maintainable code across the organization.

  • Advanced SaaS Metrics & Performance Analysis: Lead the identification and monitoring of key SaaS KPIs (e.g., NRR, CAC Payback, LTV:CAC, Churn, Usage Frequency)....

About Swap

Swap is at the forefront of transforming commerce with its innovative AI-native platform, empowering brands to efficiently manage global operations and gain critical insights for strategic decision-making.

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