About the job
Join Mercier Consultancy as a Latvian Speaking Customer Service Representative in beautiful Sofia, Bulgaria! We are thrilled to offer this opportunity along with a comprehensive relocation package to facilitate your move. We are looking for enthusiastic individuals who are dedicated to providing top-tier customer service to our Latvian-speaking clientele.
In this vital role, you will be the primary contact for our Latvian-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring they have an exceptional experience with our services. Your efforts will play a crucial role in maintaining high customer satisfaction levels.
Responsibilities
- Deliver exceptional customer service in both Latvian and English via various communication channels.
- Efficiently and professionally address customer inquiries, challenges, and requests.
- Accurately document all customer interactions in our CRM system.
- Work collaboratively with internal teams to resolve customer concerns.
- Collect and analyze customer feedback to enhance service quality.
- Stay updated on product information and company developments.
- Participate in ongoing training to continually improve your customer service skills.

