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Latvian Speaking Customer Service Representatives in Sofia, Bulgaria - Relocation Package

Mercier ConsultancyJūrmala, Jūrmala, Latvia
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Latvian and English with outstanding communication skills. Prior customer service experience is preferred, ideally in a similar role. Excellent problem-solving abilities and a strong customer-oriented approach. Capable of managing multiple tasks in a fast-paced environment. Detail-oriented with effective organizational skills. Passionate about delivering outstanding customer experiences. Familiarity with CRM systems and customer support tools is advantageous.

About the job

Join Mercier Consultancy as a Latvian Speaking Customer Service Representative in beautiful Sofia, Bulgaria! We are thrilled to offer this opportunity along with a comprehensive relocation package to facilitate your move. We are looking for enthusiastic individuals who are dedicated to providing top-tier customer service to our Latvian-speaking clientele.

In this vital role, you will be the primary contact for our Latvian-speaking customers, assisting them with their inquiries, troubleshooting issues, and ensuring they have an exceptional experience with our services. Your efforts will play a crucial role in maintaining high customer satisfaction levels.

Responsibilities

  • Deliver exceptional customer service in both Latvian and English via various communication channels.
  • Efficiently and professionally address customer inquiries, challenges, and requests.
  • Accurately document all customer interactions in our CRM system.
  • Work collaboratively with internal teams to resolve customer concerns.
  • Collect and analyze customer feedback to enhance service quality.
  • Stay updated on product information and company developments.
  • Participate in ongoing training to continually improve your customer service skills.

About Mercier Consultancy

Mercier Consultancy is a leading consultancy firm dedicated to delivering exceptional service and solutions. Our mission is to empower businesses and individuals to achieve their goals through our innovative approach and dedicated team.

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