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L3 Application Support Engineer

G4S TelematixAthens, Attikí, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsMain Requirements ● Bachelor's degree in Software Engineering, Computer Science, or a related field.● A minimum of 3 years of experience in software engineering, application support, or DevOps roles.● Demonstrated programming proficiency in . NET (C#) along with a solid understanding of relational databases. Familiarity with RESTful APIs and version control systems (e.g., Git) is highly desirable.● Knowledge and experience with workflow-based systems (e.g., Zoho) will be considered a plus.● Strong analytical and problem-solving capabilities, enabling effective troubleshooting of complex technical issues.● Exceptional communication and interpersonal skills to foster collaboration with cross-functional teams and provide outstanding customer support.

About the job

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.

Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.


L3 Application Support Engineer

Reporting to: Head of Technology

Location: Metamorfosis, Athens


We are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.


Key Responsibilities & Accountabilities


● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.

● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.

● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.

● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.

● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

About G4S Telematix

G4S Telematix is an integral part of the Global G4S & Allied Universal Group, recognized worldwide as a leader in integrated security solutions. With a rich history of over two decades, we specialize in delivering innovative Monitoring & Response services tailored to enhance mobility across various sectors.

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