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L1 EUC Engineer at apna | Bengaluru, Karnataka

apnaBengaluru, Karnataka, India
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal Candidate Profile: 2-3 years of relevant service desk experience Familiarity with both Windows and macOS operating systems Basic knowledge of Google Workspace, Slack, Microsoft 365, and Jira Exposure to MDM tools such as Jamf, Intune, or Kandji is a plus Strong troubleshooting skills for laptops, mobile devices, and basic network issues Understanding of AV/VC systems and peripherals A customer-centric mindset and eagerness to learn Able to thrive in a fast-paced, collaborative environment Demonstrated experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Proficiency in IT tools (Slack, Jira, G-Suite, O365, etc.) Capable of performing remote troubleshooting and providing clear guidance Experience with AV/VC deployment (Polycom, Zoom/BlueJeans) Responsible for managing assets, keeping inventory details updated, and regularly sharing MIS reports.

About the job

About the Role:

Join our dynamic EUC team as a proficient L1 EUC Engineer! In this pivotal role, you will ensure seamless IT operations for end-user computing environments. Your responsibilities will include supporting a range of end-user devices, swiftly resolving technical issues, and enhancing the overall user experience across a hybrid ecosystem of macOS, Windows, and mobile platforms.

Key Responsibilities:

  • Assist in maintaining Apna's IT operations
  • Address user tickets related to hardware, software, and networking challenges
  • Guarantee prompt patching, software installations, and updates on end-user devices
  • Conduct remote troubleshooting to resolve technical issues efficiently
  • Set up and configure laptops, desktops, and mobile devices for new employees
  • Create software packages and manage Mac, Windows, and iOS/Android devices through Mobile Device Management (MDM)
  • Collaborate with L2/L3 teams for escalations and follow-ups
  • Adhere to all company policies and procedures

About apna

apna is a leading platform dedicated to empowering the workforce in India. We focus on bridging employment opportunities and enhancing the professional landscape for users, making us a pivotal player in the job and recruitment sector.

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