KYC Team Lead

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

Role Overview Tide is hiring a KYC Analyst with French to help uphold compliance standards and support business growth in the financial sector. This position is based in Bulgaria. What You Will Do Conduct detailed due diligence on customers, reviewing and verifying information as part of onboarding and ongoing monitoring. Analyze customer data to spot inconsistencies or potential risks. Identify and escalate suspicious activity in line with internal policies and regulatory requirements. Use French language skills to communicate with customers and handle documentation as needed. What Matters Here Experience with KYC (Know Your Customer) processes and procedures. Strong analytical skills and attention to detail. Proficiency in French and English. Commitment to maintaining integrity and security in all compliance activities.

About the Role SumUp’s Identity Lifecycle team manages the systems that control access to financial solutions for millions of small businesses worldwide. The focus: verifying every merchant accurately, efficiently, and in compliance with regulations. What You Will Do Lead the team responsible for identity verification across all SumUp markets. Oversee initiatives related to KYC (Know Your Customer) and adapt to diverse regulatory requirements. Guide the transformation of legacy systems into a platform that is adaptable, maintainable, and ready for regulatory changes. Influence architectural decisions for the future of verification at SumUp, drawing on technical leadership and engineering experience. Work closely with Product, Compliance, and Operations to build solutions that are practical, secure, and scalable from the start. Foster a team culture where engineers have support, guidance, and the freedom to own their work. Set and raise standards for designing, building, and operating verification systems. Location This position is based in Sofia, Bulgaria.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by offering not only business accounts and comprehensive banking services but also a suite of integrated administrative solutions, from invoicing to accounting.With over 1.8 million members globally, including in the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Our solutions are crafted with advanced technology and tailored for SMEs, ensuring quick onboarding, low fees, and innovative features that allow our members to focus on what they love while we handle the complexities of their financial needs.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India and rapidly expandingSecured over $300 million in fundingA team of over 2,500 diverse employees worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional offices across Europe and India.ABOUT THE TEAM:The Senior Quality Assurance Analyst will play a crucial role in conducting thorough quality reviews of stakeholder activities and delivering actionable feedback. This position is vital in maintaining quality standards across processes, identifying areas for improvement, and analyzing performance trends. The QA Analyst will also collaborate with cross-functional teams to align QA practices with the company's objectives and regulatory mandates.ABOUT THE ROLE:Conduct assigned sampling reviews promptly according to the established scheduleMaintain up-to-date process documentation, proactively addressing discrepancies, and ensuring timely updates on observations and remediationEngage actively in calibrations, workshops, and knowledge-sharing sessionsIdentify opportunities for process improvement and learning gaps, effectively communicating these to senior management and stakeholdersUphold the highest quality and regulatory standards in all QA reviewsAnalyze performance trends related to individuals and processes, escalating relevant findings to the Team Lead or QA SpecialistSupport colleagues and area Analysts by responding to inquiries and fostering a collaborative, professional environment

Join Sopra Steria as an AML/KYC Specialist in Sofia, where you will play a crucial role in ensuring compliance with anti-money laundering (AML) and know your customer (KYC) regulations. You will be responsible for conducting thorough due diligence, monitoring transactions, and assisting in the development of risk management strategies to safeguard our financial integrity.

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

About Baringa Baringa Partners LLP is a global consulting firm working with organizations across sectors to help them achieve meaningful transformation. With a team of over 2,000 professionals in the UK, Europe, North America, Asia, and Australia, Baringa combines international perspective with local understanding. The firm supports clients in industries such as energy and resources, financial services, government, consumer products, pharmaceuticals, manufacturing, and technology, media, and telecommunications. Baringa’s work covers strategy, transformation, and operational improvement, all supported by technology, data, and digital innovation. The firm is recognized for its collaborative approach and commitment to client success. Baringa has received global recognition as a Great Place to Work, has earned honors from the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and has been named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: End User Computing Lead Baringa’s Technology and Cyber team in Sofia, Bulgaria is hiring an End User Computing (EUC) Lead. This position focuses on improving the digital workplace experience by delivering secure, reliable, and modern end-user platforms. The scope covers Windows, macOS, mobile, and virtual environments, aiming to provide a consistent experience for colleagues across the organization. What You Will Do Define and set the direction for End User Computing services, balancing strategic vision with practical implementation. Lead and mentor a technical team responsible for delivering end-user platforms. Work closely with Cyber Security, Infrastructure, Service Desk, and Technology Fulfilment teams to ensure secure and reliable solutions. Champion user experience while maintaining high standards for security and technology advancement. Location Sofia, Bulgaria

Our MissionAt Trading 212, we are committed to empowering individuals to accumulate wealth. We are transforming the landscape of trading and investment by developing outstanding products that resonate with our users. A culture rooted in excellence and rapid execution is fundamental to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the scale and trust we have established in a few short years.Trading 212 thrives on the dedication of passionate individuals who seek excellence and value their independence.We are seeking a Contracts Analyst to join our Global Legal team in Sofia, Bulgaria, and help us navigate our ongoing growth.Your ResponsibilitiesServe as the primary legal authority for commercial contract reviews across the organization.Draft, review, and negotiate a diverse array of contracts, including vendor agreements, intra-group agreements, NDAs, and partnership contracts.Oversee contract lifecycles, including renewals and terminations, ensuring timely and precise execution.Collaborate closely with internal stakeholders to collect necessary information and ensure cohesive contractual terms and execution.Ensure all contracting procedures comply with applicable legal regulations, internal policies, procedures, and governance standards.QualificationsStrong academic background in Law, with a sincere enthusiasm for contract law and its practical application within a business context.A minimum of 2 years of experience in a law firm or an in-house legal department.Ability to review and manage contracts across various jurisdictions governed by foreign laws.Self-motivated with a strong drive to deliver thorough, high-quality outcomes and exceptional attention to detail.A proactive and inquisitive approach to staying informed about legal and regulatory changes.Fluency in both Bulgarian and English (written and spoken).Preferred QualificationsExperience in a similar role within the financial services sector and in a global context.Proficiency in the German language.

Join our dynamic team at Louis Dreyfus Company as a GL, Closing & Reporting Analyst. In this pivotal role, you will be responsible for ensuring accurate financial reporting and assisting in the closing process. Your analytical skills will contribute to our commitment to excellence and innovation in the agricultural sector.

At Cision, we are dedicated to empowering each individual to create an impact. Here, your voice is amplified, your ideas are celebrated, and your distinct perspective drives our collective achievement. By joining our global team, you will flourish in an environment that promotes curiosity, teamwork, and innovation, while contributing meaningfully to the brands we elevate. Join us in revolutionizing communication and forging genuine connections that matter. Whether you’re tackling intricate challenges or spearheading bold innovations, your growth translates to our success. Together, we’ll cultivate the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. We are currently seeking a motivated individual to join our team as a Sales Operations Analyst. In this role, you will support our Sales and Revenue teams by simplifying data interpretation and streamlining processes. You will assist with reporting, analysis, and daily operations to enhance visibility and consistency throughout the sales lifecycle. Your contributions will be pivotal in aiding the team in making informed decisions and improving efficiency, ultimately driving overall sales success.

Role overview The Client Data Analyst at NielsenIQ in Sofia plays a key part in supporting business decisions through careful analysis of client data. This role involves close collaboration with colleagues across different departments to help maintain accurate data and high-quality reporting. What you will do Examine client datasets to find trends and patterns that inform business actions. Present insights in a clear, actionable way for both internal teams and external partners. Contribute to strategic planning efforts by supplying relevant data analysis. Work with cross-functional teams to uphold data integrity throughout reporting processes.

As a Digital Operations Analyst at Experian, you will play a vital role in enhancing our data management processes. Your analytical skills will contribute to optimizing operations and driving efficiencies across our digital platforms. You will collaborate with cross-functional teams to ensure that our data strategies align with business objectives, enabling us to deliver exceptional value to our clients.

Role Overview Experian is hiring a Commercial Contract Analyst in Sofia. This role focuses on analyzing and managing commercial contracts to support business operations. The position involves working closely with different teams and stakeholders to review agreements, ensure compliance, and help improve contract terms where possible.

We are seeking a skilled Data Extraction & Operations Analyst to join our dynamic team at NielsenIQ. In this role, you will be responsible for extracting, analyzing, and interpreting data to help drive operational excellence and strategic decision-making. Your expertise will contribute significantly to the efficiency and effectiveness of our processes.

Join Delivery Hero as a Finance and Controlling Analyst in Sofia, Bulgaria! We are looking for a motivated individual to support our finance team in analyzing and controlling financial performance. You will play a key role in budgeting, forecasting, and reporting, ensuring alignment with our strategic goals.

Join Atlean World, a pioneering HR SaaS consultancy, committed to fostering multicultural workplaces that reflect our global society. We excel in multilingual recruitment, ensuring that candidates experience a seamless and enjoyable journey.Your Next Job Awaits, Unbounded! We invite you to experience an exciting opportunity as a Risk & Compliance Content Analyst in Sofia, where you will be part of a vibrant team. Why this Role Will Propel Your Career:Live in Sofia while embracing diverse cultural experiences.Represent a renowned global brand in the Short-Form Video Platform and Viral Content Hub.Fast-track your career with unparalleled growth opportunities. Your Daily Responsibilities Will Include:Participating in training for a dynamic and innovative social media platform that allows users to create and share engaging short videos on trending topics.Become a:Problem-Solving ChampionProduct/Service Detective Key Qualifications for Success:Language Proficiency: Fluent in Polish and B2 level in English.Tech Enthusiast: A keen interest in the latest technologies.Analytical Thinker: Strong critical thinking skills.Decisive: Ability to make swift, objective decisions.Work Eligibility: Must be eligible to work in Bulgaria. Exclusive Benefits:Relocation Package Includes:Airport meet-and-greet.Airfare reimbursement.Accommodation for up to 21 days in a hotel or apartment.300 BGN gross accommodation allowance per month in addition to your salary.Make this Your Next Job Without Boundaries!

Join our dynamic team as a Service Data Analyst, a thrilling opportunity for a motivated candidate eager to immerse themselves in various facets of the warehousing and logistics sector. This role offers a chance to engage in customer account management while ensuring our data remains accurate and updated. The fast-paced environment demands exceptional attention to detail and quick decision-making.As part of a newly established team, you will play a vital role in migrating multiple finance and logistics back-office functions from a group firm. This role covers an array of disciplines, starting with data management and sorting, and evolving into a variety of interconnected tasks.Main Responsibilities:Data Management:Inputting and managing workflow data across multiple systems.Gathering and processing customer inputs.Report and Table Maintenance:Ensuring that tables are updated based on business requirements.Aligning reports with global reporting standards.Maintaining adherence to business rules and coordinating data across tables to prevent discrepancies.Project Support and Governance:Providing advice, training, and assistance with process implementation, querying, and audits.Developing and refining functional templates and process documentation.Contributing to new projects, migrations, and strategic implementations.Continuous Improvement:Enhancing function effectiveness through the identification of improvement areas and collaboration for problem resolution.Team Performance:Fostering a positive team atmosphere through proactive communication with stakeholders.Collaborating closely with the continuous improvement team and team leaders.Working in a coordinated fashion with team members to meet process objectives.Ensuring daily responsibilities are completed according to the agreed-upon schedule with your supervisor/manager.

Join our dynamic team at Experian as a Senior IT Service Quality Analyst, where you will play a pivotal role in ensuring the highest quality of IT services. You will analyze, assess, and enhance our IT service delivery processes to ensure compliance with industry standards and best practices. This position offers an exciting opportunity to contribute to our information security initiatives and work collaboratively with cross-functional teams.