KYC Analyst - User Verification

Role Overview Tide is hiring a KYC Analyst with French to help uphold compliance standards and support business growth in the financial sector. This position is based in Bulgaria. What You Will Do Conduct detailed due diligence on customers, reviewing and verifying information as part of onboarding and ongoing monitoring. Analyze customer data to spot inconsistencies or potential risks. Identify and escalate suspicious activity in line with internal policies and regulatory requirements. Use French language skills to communicate with customers and handle documentation as needed. What Matters Here Experience with KYC (Know Your Customer) processes and procedures. Strong analytical skills and attention to detail. Proficiency in French and English. Commitment to maintaining integrity and security in all compliance activities.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by offering not only business accounts and comprehensive banking services but also a suite of integrated administrative solutions, from invoicing to accounting.With over 1.8 million members globally, including in the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Our solutions are crafted with advanced technology and tailored for SMEs, ensuring quick onboarding, low fees, and innovative features that allow our members to focus on what they love while we handle the complexities of their financial needs.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India and rapidly expandingSecured over $300 million in fundingA team of over 2,500 diverse employees worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional offices across Europe and India.ABOUT THE TEAM:The Senior Quality Assurance Analyst will play a crucial role in conducting thorough quality reviews of stakeholder activities and delivering actionable feedback. This position is vital in maintaining quality standards across processes, identifying areas for improvement, and analyzing performance trends. The QA Analyst will also collaborate with cross-functional teams to align QA practices with the company's objectives and regulatory mandates.ABOUT THE ROLE:Conduct assigned sampling reviews promptly according to the established scheduleMaintain up-to-date process documentation, proactively addressing discrepancies, and ensuring timely updates on observations and remediationEngage actively in calibrations, workshops, and knowledge-sharing sessionsIdentify opportunities for process improvement and learning gaps, effectively communicating these to senior management and stakeholdersUphold the highest quality and regulatory standards in all QA reviewsAnalyze performance trends related to individuals and processes, escalating relevant findings to the Team Lead or QA SpecialistSupport colleagues and area Analysts by responding to inquiries and fostering a collaborative, professional environment

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations, saving both time and money. Our offerings go beyond traditional banking services; we provide a suite of integrated administrative solutions that enhance the banking experience, from invoicing to accounting.With a transformative approach to the small business banking sector, Tide proudly serves over 1.8 million members across the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are crafted specifically for SMEs, featuring rapid onboarding, minimal fees, and innovative functionalities. Our mission is clear: to help SMEs reclaim their time and resources to focus on what they do best.Tide Facts:Tide serves SMEs in the UK, India, Germany, and France.We have over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.We have raised over $300 million in funding.Our diverse team comprises over 2,500 Tideans globally.Offices located in Central London, with a member support and technology center in Sofia, Bulgaria, as well as tech centers across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:As the Engineering Manager at Tide, you will play a pivotal role in the development and operation of essential products tailored to our members' business needs, encompassing banking, payments, and operational tools.This position presents a unique opportunity to influence engineering practices within a rapidly growing organization. We believe in empowering our Engineering Managers to make significant architectural decisions that will shape the future of Tide’s Platform.Our teams are organized around domains and operate as full-stack units, taking ownership of products from inception to delivery. Engineers collaborate, self-organize, and establish shared standards through Communities of Practice.Lead and manage a cross-functional team of 8-12 engineers.Collaborate closely with a Product Manager as part of the Product Engineering Duo.Demonstrate a deep commitment to the quality of the products being developed.Oversee team delivery, ensuring quality, stability, timelines, and managing dependencies.Ensure technical excellence and sound architecture within your team's scope.Drive continuous improvement of team performance, measured by DORA metrics.Foster the growth and wellbeing of team members.

ABOUT TIDETide is dedicated to empowering small and medium enterprises (SMEs) by providing them with efficient banking solutions. Our innovative business accounts and integrated administrative services streamline operations from invoicing to accounting, allowing our members to focus on what truly matters: growing their businesses.With a global presence of over 1.8 million members in the UK, India, Germany, and France, Tide is at the forefront of transforming the small business banking landscape.We leverage cutting-edge technology to create solutions tailored specifically for SMEs. Our commitment to quick onboarding, low fees, and innovative features enables us to make data-driven decisions that support our mission: to help SMEs save time and money.Tide facts:Available to SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse team of over 2,500 Tideans globallyHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and offices in various other locations including Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLEAs a Sales Representative, your responsibilities will include:Engaging with our existing members to build strong relationships, understand their business needs, and upsell pertinent products and services to support their success.Collaborating with cross-functional teams to stay informed about upcoming product launches, ensuring you can effectively communicate these to our members.Thriving in a dynamic, data-driven environment to achieve both team and individual targets.Participating in the testing of new leads/scripts that benefit the overall team as we explore new business avenues.Understanding prospective members' business operations to recommend relevant products and services that will help them excel.Taking on ad hoc tasks and contributing to projects that support various business areas.WHAT WE ARE LOOKING FORTide is in search of a passionate and motivated Sales Representative who is eager to further our mission of assisting small, growing businesses. The ideal candidate will excel in a fast-paced, evolving environment and possess an entrepreneurial mindset. Key qualifications include:Proven experience in financial services telesales and a track record of meeting revenue targets.Strong communication skills and the ability to foster relationships with clients.A proactive approach to problem-solving and adaptability to changing market conditions.Data-driven with a focus on achieving results.

ABOUT TIDETide empowers small and medium-sized enterprises (SMEs) by streamlining their banking and administrative tasks, allowing them to focus on what they do best. Our innovative solutions—ranging from business accounts to invoicing and accounting—are designed to save time and reduce costs.With a rapidly expanding membership of over 1.8 million across the UK, India, Germany, and France, Tide is reshaping the small business banking landscape.We leverage cutting-edge technology to offer quick onboarding, competitive fees, and unique features, all aimed at helping SMEs thrive. Our mission is simple: assist SMEs in reclaiming their time and financial resources.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse workforce of over 2,500 Tideans globallyOffices in Central London, member support and tech centre in Sofia, Bulgaria, and additional tech centres across Europe and AsiaABOUT THE TEAMBecome a vital part of our energetic Collections Team, where we turn challenges into opportunities. Our diverse members are dedicated to fostering strong customer relationships and enhancing account management. In this supportive environment, your skills will flourish as you contribute to the future of debt recovery.ABOUT THE ROLEAs a Collections Specialist, your primary responsibilities will include:Providing essential support to our membersManaging arrears according to Collections PoliciesCreating effective repayment plans in collaboration with our membersMaintaining accurate logs and reports, ensuring detailed documentation of actions and decisionsWHAT WE ARE LOOKING FORWe seek an individual with exceptional customer engagement skills to join our Collections team. Our members, often facing challenges, require guidance, and you will receive comprehensive training to equip you with the necessary tools to deliver effective solutions. You will handle a variety of inquiries and requests, ensuring timely and efficient responses.

About Tide Tide supports small and medium businesses by offering business accounts, banking services, and integrated administrative tools such as invoicing and accounting. The company serves over 1.8 million members across the UK, India, Germany, and France. Tide’s approach centers on technology tailored for SMEs, aiming to simplify operations with quick onboarding, low fees, and features designed to save time and resources. Services available in the UK, India, Germany, and France Global membership exceeds 1.8 million: 800,000 in the UK and 1 million in India Secured over $300 million in funding Team of more than 2,500 employees worldwide Headquarters in Central London, with a support and tech center in Sofia, Bulgaria, plus additional tech centers in Serbia, Romania, Lithuania, and India About the Company Secretariat Team The Company Secretariat team manages governance and compliance for a complex, international group. The team values initiative and attention to detail, working closely to maintain high standards and improve internal processes. Based in Bulgaria, the team collaborates across regions and business units. Role Overview: Company Secretarial Assistant The Company Secretarial Assistant will support the Secretariat team by handling a range of governance and compliance tasks. This role offers practical experience with company secretarial matters in a growing, international business. The position is based in Bulgaria. Main Responsibilities Assist with planning and administering board and committee meetings, including preparing agendas, collecting documents, and taking minutes Support statutory filings, maintain company registers, and manage annual confirmation statements Facilitate the setup and onboarding of new entities, including documentation, KYC, and internal approvals Assist with corporate transactions and employee equity administration Help manage group structure documentation, such as director changes, resolutions, and corporate records Contribute to KYC process monitoring and ensure compliance updates are maintained

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and reduce costs through our innovative banking solutions. We offer not only business accounts and banking services but also a suite of user-friendly administrative tools ranging from invoicing to accounting.With over 1.8 million members globally—including in the UK, India, Germany, and France—Tide is at the forefront of transforming the small business banking landscape.Our solutions are crafted with advanced technology specifically for SMEs, featuring quick onboarding, low fees, and cutting-edge functionalities. We rely on data-driven decisions to fulfill our mission: enabling SMEs to save time and money so they can focus on their passions.Tide facts:Available to SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, rapidly expandingOver $300 million raised in fundingA diverse team of over 2,500 Tideans globallyHeadquartered in Central London with technology centers in Bulgaria, Serbia, Romania, Lithuania, and India, as well as offices in Berlin, Paris, and Luxembourg.ABOUT THE TEAMTide is on the lookout for a talented Senior Product Designer to join our Experience Foundations team. Our mission is to equip product teams with the tools necessary to design seamless and innovative products that delight our members at every touchpoint. As we embark on an exciting chapter in Tide's evolution, we seek experienced contributors who are passionate about quality and user experience design. This role offers you the chance to make a significant impact on the experiences of Tide's millions of members worldwide.ABOUT THE ROLEEngage in a cross-functional team, collaborating throughout the product lifecycle from discovery to launch and beyond.Utilize your comprehensive Product Design skills to create, research, design, and deliver engaging and well-crafted experiences for both mobile and web platforms.Advance design concepts from initial prototypes to polished high-fidelity mock-ups.Gain deep insights into the needs and preferences of our members to inform your design process.

ABOUT TIDETide is dedicated to simplifying business operations for SMEs, offering not only business accounts and banking services but also an extensive range of user-friendly administrative solutions, from invoicing to accounting. We are revolutionizing the small business banking landscape with over 1.8 million members worldwide, including the UK, India, Germany, and France.Our approach harnesses cutting-edge technology, ensuring all our solutions cater to the unique needs of SMEs. With streamlined onboarding, minimal fees, and innovative features, we are committed to making data-driven decisions that empower SMEs to save both time and money, allowing them to focus on what they do best.Tide facts:Available for SMEs in the UK, India, Germany, and France.Over 1.8 million members, including 800,000 in the UK and 1,000,000 in India, and growing rapidly.More than $300 million raised in funding.A diverse team of over 2,500 Tideans globally.Offices located in Central London, with technology centers in Serbia, Romania, Lithuania, Hyderabad, and member support in Sofia, Bulgaria, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAMTide is on the lookout for a talented Senior Product Designer to join our Experience Foundations team. Our mission is to empower product teams to create seamless and innovative experiences that delight our members at every touchpoint. As we embark on an exciting journey to elevate our product, we are eager to add experienced contributors who are passionate about crafting high-quality user experiences. In this role, you will directly enhance the experiences of our millions of members worldwide.ABOUT THE ROLEYou will collaborate within a cross-functional squad, working alongside your team throughout the entire product lifecycle, from discovery to launch and iterations.Utilize your comprehensive product design skills to discover, research, design, and deliver engaging experiences across both mobile and web platforms.Advance design concepts from initial prototypes to high-fidelity mock-ups.Gain a deep understanding of the needs and preferences of our members to inform your design decisions.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to streamline their operations and save valuable time and resources. Beyond providing business accounts and essential banking services, we offer a suite of highly intuitive administrative solutions that cover everything from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global community of over 1.8 million members across the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are architected specifically for SMEs. With rapid onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and money so they can focus on what they love.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingA diverse team of over 2,500 Tideans globallyOffice locations include Central London, Sofia (Bulgaria), and tech centers in Serbia, Romania, Lithuania, and Hyderabad, among others.ABOUT THE TEAMTide is on the lookout for a talented Senior Product Designer to become a key player in our Experience Foundations team. This team plays a crucial role in enabling our product teams to develop outstanding and innovative products that our members will cherish in every interaction. As we embark on an exciting growth phase, we are eager to welcome experienced contributors who are passionate about quality and the craft of user experience. In this role, you will have the chance to make a direct impact on the experiences of Tide’s millions of members around the world.ABOUT THE ROLECollaborate within a cross-functional squad throughout the entire product lifecycle, from discovery to launch and beyond.Utilize your comprehensive Product Design skills to discover, research, design, and deliver engaging and meticulously crafted experiences across mobile and web platforms.Advance design concepts from initial prototypes to high-fidelity mock-ups.Gain in-depth insights into the needs and preferences of our members to drive design decisions.

ABOUT TIDEAt Tide, we empower SMEs to streamline their operations and save both time and money. We offer not just business accounts and banking services, but a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global membership exceeding 1.8 million across the UK, India, Germany, and France.By leveraging the latest technology, our solutions are crafted specifically for SMEs. With rapid onboarding, low fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and resources so they can focus on their passions.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.Our membership exceeds 1.8 million, including 800,000 in the UK and 1,000,000 in India, with rapid growth.We have successfully raised over $300 million in funding.Our team consists of over 2,500 diverse Tideans globally.Our offices span Central London, with a technology and member support center in Sofia, Bulgaria, and additional centers in Serbia, Romania, Lithuania, and Hyderabad, alongside offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:As the CRM Manager for Wealth, you will enhance an existing program that is primed for expansion, focusing on optimization, personalization, and automation. You will spearhead the campaign delivery and planning processes to establish a premier automation and personalization initiative across various marketing channels and interactions, aimed at engaging and nurturing our members' investment portfolios.Your proven track record in testing and improving KPIs will be crucial. We are a motivated team passionate about the challenges we tackle, valuing collaboration and immediate feedback over prolonged discussions.Your Responsibilities Will Include:Developing the campaign strategy for various Tide Payment products.Tracking, analyzing, and presenting Tide Wealth KPIs and campaign performance to the department and stakeholders.Creating, executing, and refining campaign workflows.Establishing a comprehensive testing and personalization roadmap aligned with the product team.Supporting overall team forecasting efforts.Managing stakeholder relationships effectively.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations, saving both time and money. We provide not only business accounts and banking services but also a comprehensive suite of user-friendly administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with over 1.8 million members worldwide, including regions such as the UK, India, Germany, and France.By leveraging cutting-edge technology, we design all solutions with SMEs in mind. With rapid onboarding processes, minimal fees, and innovative features, we thrive on making data-driven decisions to fulfill our mission: to enable SMEs to focus on what they love.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingMore than 2,500 diverse employees globallyHeadquartered in Central London, with a technology and member support center in Sofia, Bulgaria, and additional offices in Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:Our engineering team, comprising 40+ dedicated professionals, is focused on designing, developing, and managing a rich product catalog across various business domains (e.g., Payment Services, Business Services). With an extensive roadmap ahead, we constantly face exciting challenges. We trust our engineers to make impactful technical decisions that influence multiple teams and shape the future of Tide's Global One Platform. This is a unique chance to significantly contribute by taking ownership of engineering practices within a rapidly growing company!Our engineers work in small, autonomous teams dedicated to specific domains, overseeing the entire lifecycle of various microservices within Tide’s service catalog. They self-organize, collaborate to tackle technical challenges, and establish their own guidelines within the different Communities of Practice, regardless of their current position in our Growth Framework.ABOUT THE ROLE:Engage with our event-driven microservice architecture, which currently includes over 200 services managed by 40+ teams. You will be responsible for defining and maintaining the services your team owns (you design, build, run, and scale them globally).

ABOUT TIDETide is dedicated to empowering SMEs by streamlining their operations and enhancing their financial management with our innovative business accounts and a suite of integrated administrative solutions, ranging from invoicing to accounting.We are revolutionizing the small business banking landscape with a community of over 1.8 million members globally, spanning the UK, India, Germany, and France.With our cutting-edge technology, we design all solutions with SMEs in mind. Our rapid onboarding, competitive fees, and unique features enable us to make data-driven decisions that align with our mission: to help SMEs save valuable time and resources so they can focus on what they do best.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, rapidly expandingMore than $300 million raised in fundingA diverse team of over 2,500 Tideans globallyHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional technology centers in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAMThe Ongoing Monitoring team is a crucial part of our first line of defense (1LOD) operations, tasked with monitoring the activities of our SME customers (members) to prevent, detect, and report sanctions violations, money laundering, terrorist financing, tax evasion, bribery and corruption, money mules, and fraud.This role offers the opportunity to collaborate with an exceptional team across various geographies, including analysts, team leaders, product and engineering managers, data scientists, and operations managers. You'll engage with numerous senior stakeholders across the business, playing an essential role in safeguarding our customers.ABOUT THE ROLETransaction Monitoring Alert Review & Analysis:Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.Conduct thorough, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that diverge from a customer’s typical behavior.Synthesize information from diverse sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.Evaluate transactional activities in the context of financial crime typologies across various payment types and financial products.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations and save both time and money. We provide not only business accounts and banking services but also a robust suite of user-friendly administrative solutions encompassing invoicing, accounting, and more.Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored for SMEs. With swift onboarding, competitive fees, and innovative features, we are dedicated to data-driven strategies that fulfill our mission: to help SMEs reclaim their precious time and financial resources, allowing them to focus on their passions.Tide facts:Serving SMEs in the UK, India, Germany, and France.More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Over $300 million raised in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, a support and tech center in Sofia, Bulgaria, and additional tech hubs across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:We are on the lookout for a meticulous and commercially savvy Senior CRM Executive to drive the expansion of our rapidly growing product areas at Tide.Your role will involve developing automation strategies, analyzing performance metrics, and collaborating with key stakeholders to narrate performance insights to the business.As a Senior CRM Executive:You will manage and execute acquisition and engagement CRM campaigns, emphasizing automation and personalization to enhance crucial metrics, working closely with product, content, BI, and various marketing teams.You will have the freedom to create and execute test and learn plans, A/B tests, and optimization strategies.Join a diverse, multinational team of passionate CRM professionals, product marketers, and product managers committed to collaboration, innovation, and ownership, all focused on assisting our members in saving time and money.Lead the development and optimization of key cross-sell campaigns and customer journeys.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and save both time and money. Our offerings include not only business accounts and essential banking services but also a robust suite of administrative solutions that span invoicing to accounting.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking sector.Utilizing cutting-edge technology, all our solutions are tailored specifically for SMEs, featuring quick onboarding, low fees, and innovative functionalities. Our mission is clear: to enable SMEs to focus on what they love by minimizing their operational burdens.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse team of over 2,500 Tideans worldwideOffices located in Central London, with a member support and technology hub in Sofia, Bulgaria, alongside additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:What we’re seeking:We are in search of a motivated Fraud Alert Review Analyst with a solid grasp of fraud concepts. This proactive individual will play a critical role in ensuring Tide employs all necessary measures to detect and prevent fraudulent activities.This position is an integral part of our Ongoing Monitoring team, functioning as the first line of defense (1LOD). You will be tasked with identifying suspicious fraudulent behavior while providing exceptional service to our members. Your responsibilities will include monitoring transactions and behaviors within our member base, identifying, and investigating potentially fraudulent activities. We seek someone passionate about fraud prevention, dedicated to minimizing risk for Tide and allowing our members to return to their core business activities.As a Fraud Alert Review Analyst, your responsibilities will include:Analyzing transactions across diverse payment types and products to identify signs of fraud.Providing insights into potential improvements for our tools and processes used in transaction analysis.Utilizing various tools for conducting different types of reviews and investigations, including open-source investigations.Managing...

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Join our dynamic team at tinqin as a Business Analyst fluent in French, where your insights will drive strategic decisions and enhance our operational effectiveness. You will be pivotal in analyzing data, interpreting trends, and presenting actionable recommendations to stakeholders.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations, saving both time and money. Our offerings include business accounts and essential banking services, along with a robust suite of user-friendly administrative tools ranging from invoicing to accounting.Transforming the small business banking landscape, Tide boasts over 1.8 million members across the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored specifically for SMEs. With swift onboarding processes, minimal fees, and innovative features, we are dedicated to making data-driven decisions that align with our mission: helping SMEs reclaim their time and resources to focus on what they love.Tide facts:Accessible for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse workforce of over 2,500 Tideans globallyHeadquartered in Central London with a member support and technology center in Sofia, Bulgaria, and additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The IT team at Tide is a dynamic, impact-driven group of approximately 20 professionals, merging a responsive service desk with strong project-based engineering expertise. Operating in a cloud-native environment centered around Google Workspace, the team supports a broad, globally distributed workforce. Our focus is to empower the business through dependable, secure access to a variety of SaaS platforms, while continually enhancing our service delivery as we scale.ABOUT THE ROLE: As the Head of IT, you will:Lead and cultivate a multidisciplinary team of engineers and service desk personnel, providing clear direction and promoting a culture of continuous improvement and operational excellence.Define and implement a cloud-native, SaaS-first workplace technology strategy that scales with the business and enhances employee productivity.Bring proven experience in managing similar IT functions, bolstered by a solid technical foundation and sound architectural judgment.Integrate Zero Trust security principles throughout workplace technology to safeguard company data and systems in a pragmatic, user-centric manner.Collaborate with senior stakeholders to identify business needs and translate them into reliable, secure, and efficient IT solutions.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their business operations by providing not just business accounts and banking services, but also a robust suite of administrative solutions that streamline invoicing, accounting, and more.We are revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.Through cutting-edge technology, our offerings are tailored specifically for SMEs. With rapid onboarding, minimal fees, and innovative functionalities, we focus on making data-driven decisions to fulfill our mission: to help SMEs reclaim both time and resources, allowing them to concentrate on their passion.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.We proudly support over 1.8 million members, with 800,000 in the UK and 1,000,000 in India, and our growth is accelerating.We have successfully raised over $300 million in funding.Our team comprises over 2,500 diverse Tideans across the globe!Our headquarters are located in Central London, with a member support and technology center based in Sofia, Bulgaria, and additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Support team operates around the clock, delivering personalized assistance to our members through our experts. We actively gather feedback to develop user-friendly technology and serve as the representative voice of our members. Support is available via social media, phone, in-app messaging, and email.ABOUT THE ROLE:As the Head of Customer Experience Insights, you will be instrumental in amplifying the voice of our members and steering the content strategy that addresses their needs. This exciting role will allow you to lead a specialized function, bridging the gap between customer feedback and operational execution. You will oversee the entire feedback loop and manage our member-facing content team, ensuring that data-driven insights lead to meaningful product enhancements and operational excellence.Champion the Voice of the Customer: Lead the Voice of the Customer (VoC) strategy by synthesizing feedback from various channels (surveys, support tickets, reviews, interviews) to formulate a comprehensive understanding of customer sentiment and challenges.Drive Content Excellence: Direct the member-facing content team to ensure Help Center articles, FAQs, and macros are precise, appropriately toned, and optimized to enhance self-service and decrease contact volume.Deliver Actionable Insights: Analyze qualitative and quantitative data (NPS, CSAT, CES) to...