About the job
As a Knowledge Manager, you will be pivotal in designing, administering, and sustaining cutting-edge knowledge management (KM) systems. These systems are crucial for enhancing information sharing, fostering collaboration, and ensuring secure access to vital organizational data. This position is tailored for an organized professional dedicated to promoting knowledge transfer and facilitating informed decision-making across the enterprise.
Key Responsibilities
KM Systems Administration
- Develop and oversee KM systems, including SharePoint, databases, libraries, and internal websites.
- Enhance the KM environment to optimize information flow and usability.
- Ensure compliance with all regulatory records management requirements.
Training & User Support
- Provide training to users including Intelligence Community (IC) partners, and create comprehensive user guides.
- Act as the primary support contact for KM tools, sharing best practices and troubleshooting.
Policy & Repository Management
- Manage repositories containing internal instructions, process documents, and policy memos, ensuring they are accurate, consistent, and accessible.
Knowledge Transfer & Collaboration
- Enhance the KM environment to bolster collaboration and effective information sharing.
- Lead initiatives to document and preserve critical organizational knowledge.
Data Integrity & Security
- Ensure that all records are maintained accurately, are accessible, and secure against unauthorized access.
Success Factors
- Highly organized and detail-oriented.
- Collaborative, supportive, and approachable.
- Technically proficient, innovative, and adaptable.
- Strong emphasis on security and compliance.

