About the job
Job Summary
As the Knowledge Lead Manager at Keywords Studios, you will be at the forefront of our Knowledge Management initiatives within the IT department. This pivotal role focuses on creating and executing strategies to capture, organize, and share valuable organizational knowledge, specifically in IT services. You will play a key role in ensuring that critical information is easily accessible, facilitating informed decision-making, addressing challenges promptly, and fostering a culture of continuous learning.
Key Responsibilities
1. Develop and refine a comprehensive knowledge management strategy that aligns with our organizational goals.
2. Manage the creation, categorization, and upkeep of knowledge content, ensuring its accuracy, relevance, and ease of access.
3. Integrate knowledge management processes with IT service management functions to improve service delivery and operational efficiency.
4. Cultivate a culture of knowledge sharing throughout the organization, promoting collaboration and effective communication.
5. Utilize analytics to monitor progress and evaluate the impact, engagement, functionality, and effectiveness of the knowledge management strategy.
6. Provide training and support to staff on knowledge management practices and tools, championing a culture of knowledge management.

