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Junior Training & Implementation Consultant for Finance Graduates

Pinewood.AIBirmingham, England, United Kingdom
Hybrid Full-time

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Experience Level

Entry Level

Qualifications

A degree-level education or equivalent experience in Accounting & Finance. Strong communication skills in English, both written and verbal, along with excellent interpersonal abilities. Must possess a professional demeanor and a customer-focused approach, with a willingness to travel to customer sites nationally and internationally.

About the job

Pinewood. AI is excited to present a remarkable opportunity for recent graduates or early-career individuals to become part of our Training & Implementation team as a Junior Training & Implementation Consultant. This position offers a structured learning and development path leading to a fully qualified T&I Consultant. You will receive hands-on experience working with our top-tier Automotive Intelligence Platform, collaborating with seasoned consultants and mentors to provide outstanding customer experiences for automotive retailers both in the UK and internationally.

This role is ideal for those who are eager to learn, have a passion for technology and customer service, and are motivated to forge a career in the automotive software industry.

Key Responsibilities:

  • Commence your journey within our Software Support team, assisting customers through incoming calls, live chats, and support tickets.
  • Take ownership of your own support cases, ensuring exemplary service standards and compliance with response, satisfaction, and resolution KPIs.
  • Engage in a structured training and development program designed to prepare you for a consulting role.
  • Conduct product demonstrations, complete assessments, and receive continuous mentorship from experienced leaders.
  • Acquire practical experience through on-site visits, shadowing, and direct customer support.
  • Learn to implement the Pinewood. AI platform at both new and existing dealerships.
  • Assist in high-quality implementation projects, ensuring seamless transitions from legacy systems to ‘Go Live’ status.
  • Participate in project tasks including data configuration and conversion activities.
  • Develop trusted relationships with customers to help them maximize the value of our platform.
  • Present confidently during demonstrations, training sessions, and customer interactions.

Requirements:

  • Degree-level education or equivalent experience in Accounting & Finance.
  • Strong written and verbal English communication skills.
  • Excellent interpersonal abilities.
  • A professional, confident, and customer-centric approach.
  • Willingness to travel to customer sites across the UK and internationally.

Desirable Experience:

  • Familiarity with software or automotive environments.
  • Understanding of customer service, training, or system implementation processes.
  • A proactive, positive attitude with a desire to learn and grow.

Benefits:

You can anticipate comprehensive on-the-job training, a flexible work environment, and opportunities for long-term career growth with us.

  • Competitive salary based on experience
  • Bonus scheme
  • Share scheme
  • Hybrid working arrangement
  • 25 days of holiday plus all UK bank holidays
  • 4x life assurance
  • Enhanced family-friendly leave offering 5 months of full pay for maternity leave.

About Pinewood.AI

Pinewood. AI is a leading provider of automotive software solutions, dedicated to transforming the automotive retail experience through cutting-edge technology and exceptional customer service.

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