Junior L1 Genesys Support Engineer (Remote, EST Shift)

Join our dynamic team as an L1 Support Engineer in Bengaluru! In this role, you will be responsible for providing first-level technical support to our clients, diagnosing issues, and ensuring timely resolution. Your expertise will help us maintain high customer satisfaction and operational excellence.

About the Role:Join our dynamic EUC team as a proficient L1 EUC Engineer! In this pivotal role, you will ensure seamless IT operations for end-user computing environments. Your responsibilities will include supporting a range of end-user devices, swiftly resolving technical issues, and enhancing the overall user experience across a hybrid ecosystem of macOS, Windows, and mobile platforms.Key Responsibilities: Assist in maintaining Apna's IT operations Address user tickets related to hardware, software, and networking challenges Guarantee prompt patching, software installations, and updates on end-user devices Conduct remote troubleshooting to resolve technical issues efficiently Set up and configure laptops, desktops, and mobile devices for new employees Create software packages and manage Mac, Windows, and iOS/Android devices through Mobile Device Management (MDM) Collaborate with L2/L3 teams for escalations and follow-ups Adhere to all company policies and procedures

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Saviynt as a Platform Support Engineer, where you will play a vital role in ensuring the optimal performance of our platform. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance product features and customer satisfaction.

Join Saviynt as a Platform Support Engineer, where you will play a crucial role in ensuring the smooth operation of our platform. You will collaborate with cross-functional teams to address customer issues, provide technical support, and enhance the overall user experience.

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.

As a Product Support Engineer (L2) at weekday-1, you will play a crucial role in ensuring our products meet the highest standards of reliability and performance. You will be the first point of contact for technical escalations, providing expert support to our clients and internal teams. Your responsibilities will include troubleshooting complex issues, guiding customers through technical solutions, and collaborating with cross-functional teams to enhance our product offerings.

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

As a Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata, you will play a crucial role in rapidly addressing complex customer challenges across multiple cloud ecosystems, including AWS, Azure, and GCP, with a particular focus on one. Your primary objective will be to deliver swift resolutions and ensure seamless operational continuity, empowering customers to monitor, predict, and optimize their data systems for impactful business outcomes.If you're enthusiastic about thriving in a fast-paced, dynamic environment and wish to contribute to the forefront of data solutions, this is the perfect role for you.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating remarkably efficient human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code reviewers, fostering a synergistic relationship between innovative software engineers and advanced algorithms that far surpass the capabilities of individual engineers. By merging cutting-edge language models with human creativity, we are redefining the limits of software development efficiency and quality.Role OverviewWe are on the lookout for a highly skilled and proactive Senior Product Support Engineer to join our dynamic Rapid Response engineering team. In this pivotal role, you will tackle intricate technical challenges to ensure our clients maximize the benefits of our AI-powered code review platform. Acting as a vital link between our state-of-the-art AI technology and the talented software engineers who depend on it, you will advocate passionately for our customers, striving to exceed their expectations and enhance their investment in CodeRabbit.As a Senior Product Support Engineer at CodeRabbit, you will contribute to the advancement of innovative applied AI systems that transform code review operations. You will work at the intersection of intelligent systems and software engineering, developing tools that empower developers to rapidly iterate in complex settings. Your expertise will be instrumental in crafting solutions that improve code quality and enhance developer productivity.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join Eurofins, a global leader in bioanalytical testing, as a Software Engineer in our Bengaluru office. We are seeking a talented professional to develop robust software solutions that enhance our operational efficiency and scientific research capabilities.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

About the Role Konovo is hiring an Account Support Specialist in Bengaluru, Karnataka. This role focuses on supporting clients and helping maintain strong customer relationships. The position offers the chance to build skills while working with a team committed to high-quality service. What You Will Do Assist clients with their account-related questions and needs Work closely with team members to resolve customer issues Support ongoing efforts to improve customer satisfaction Location This position is based in Bengaluru, India.

Job SummaryJoin our dynamic team as a Customer Support Executive, where you will play a crucial role in delivering exceptional customer service. You will address customer inquiries and resolve issues efficiently via phone, ensuring a seamless experience for every client.Minimum Qualifications:1. Completed Undergraduate or Graduate degree.2. Fresh graduates are encouraged to apply.3. Flexibility to work in a 24/7 environment is essential.Preferred Qualifications:1. Exceptional communication skills, both written and verbal.2. Strong customer service orientation and analytical abilities.3. Previous experience in a BPO voice process is advantageous.Key Responsibilities:1. Deliver outstanding customer service with a friendly and professional demeanor.2. Maintain comprehensive knowledge of our products and services to assist clients effectively.3. Enhance customer experience by addressing their concerns promptly and efficiently.4. Adhere to company policies, procedures, and regulatory guidelines while assisting customers.5. Recommend strategies to improve product promotion and customer satisfaction.6. Safeguard customer confidentiality and ensure information is used appropriately.Essential Skills:1. Excellent listening skills, demonstrating the ability to understand customer needs without interruption.2. Strong verbal and written communication capabilities.3. Proficiency in multitasking.4. Good negotiation skills with the ability to influence others.5. Computer literacy with a willingness to learn new software and CRM tools.6. Patience and a positive attitude while assisting customers with their issues.7. Attention to detail and the ability to follow instructions meticulously.

Join our dynamic team as a Windows L2 Support Engineer, where you will play a crucial role in providing top-notch technical support and solutions for our clients. You will be responsible for troubleshooting and resolving issues related to Windows operating systems, ensuring optimal performance and user satisfaction.