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Junior Customer Service Team Leader

TelemediWarsaw, Masovian Voivodeship, Poland
On-site Full-time

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Experience Level

Entry Level

Qualifications

What we expect from you:systematic and disciplined approach to tasks,ability to adapt to a dynamic and continuously evolving environment,strong analytical skills with a positive attitude towards working with data,proficient knowledge of Microsoft Office Suite (especially Excel),fluent in Polish, both spoken and written; knowledge of English is a plus.

About the job

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.

As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.

We are looking for a candidate who:

  • exhibits outstanding organizational skills,
  • is communicative and empathetic,
  • has experience working in a call center environment, which is a plus.

Your responsibilities will include:

  • analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);
  • conducting daily selection and recruitment of call center staff (20% of your time);
  • reporting on performance outcomes (10% of your time).

About Telemedi

Telemedi is at the forefront of healthcare technology, committed to improving patient experiences through innovative solutions. We value empathy, organization, and dedication in our team members and strive to create a culture that embraces change and encourages questioning for continuous improvement.

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